Sprint Reviews | Glassdoor

Sprint Reviews

Updated July 26, 2017
6,096 reviews

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3.2
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Marcelo Claure
1,940 Ratings

6,096 Employee Reviews

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Pros
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  1. "Good job stability with slow process that can be both Pros and Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Implementation in Tokyo (Japan)
    Current Employee - Network Implementation in Tokyo (Japan)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprint full-time (More than 10 years)

    Pros

    Very good job stability as long as you are happy to stay with the same role forever

    Cons

    No internal job opportunity within the very small company in all off-shore countries outside of the U.S unless someone moves out. Almost zero opportunity to promote for the same reason. Things are moving slow that many of employees like or dislike.


  2. "Assistant store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sprint full-time (More than a year)

    Pros

    Potentially lucrative
    Good sales experience
    Good benefits

    Cons

    The company has very little support for its employees, let alone customers

    Advice to Management

    Sprint needs the proper tools to fix issues with customer accounts. Customers and reps have to jump through several hoops to fix escalations that are normally caused by incompetence.

  3. "Retail Sales/Management- Don't do it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Retail Consultant in Saint Louis, MO
    Former Employee - Lead Retail Consultant in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sprint full-time (More than a year)

    Pros

    There isn't much to add here. I did get some good sales experience and learned to deal with unruly customers.

    Cons

    Just about everything. They constantly switched the commission structure, no work life balance, terrible hours, forced to go to 7am Saturday trainings if you don't hit certain metrics, 9am conference calls if you don't hit a certain number every day, random unjustified firings, most schedules were posted a day before the next week, and many more pain points. I could go on and on, but I would highly recommend staying away from this company. Very happy I found a new job and was able to leave after 2.5 years.

    Advice to Management

    Stop sending customers on the runaround--it only leads to them causing scenes inside the retail stores. Fix the horrible customer care. If you want a successful sales team, motivate and encourage them instead of punishing with early weekend AM meetings. Fix the work/life balance issues. Give employees resources to actually help the customers instead of forcing an up sell and ripping them off.


  4. "Fast-paced company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sprint full-time (More than 10 years)

    Pros

    Excellent benefits, vacation time is above industry standard, 5 weeks after 10 years

    Cons

    Management constantly dealing with layoffs. This impacts employee moral. Employee turn over.

    Advice to Management

    Know what's going on with your employees and what they have to deal with from customers


  5. "Sprint away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Houston, TX
    Current Employee - Retail Store Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sprint full-time (Less than a year)

    Pros

    Constant change
    Great starting salary
    Free phone service

    Cons

    Misguided corporate mission
    Questionable integrity starting from the CEO to the front line
    Aging systems
    Subprime customers - why compete on cost? Your customers can't pay their bill
    Talks the talk on customer service, doesnt walk the walk
    Poor pay for front line employees vs competition, insuring poor quality workforce.
    Uneven work life balance
    Make sure this is only a temporary job...you can do better.

    Advice to Management

    Make genuine efforts to repair aging systems, eliminate turnover, and focus on customers not gimmicks.


  6. "Account Exective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive in Overland Park, KS
    Former Employee - Business Account Executive in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Sprint full-time (More than a year)

    Pros

    Great campus and employees. Goo benefits

    Cons

    High quota and a lot of turnover


  7. "Implementation Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Sprint (More than 10 years)

    Pros

    Good benefits, work from home opportunities, good paid vacation

    Cons

    No raises with good reviews, no upward mobility in most markets, communication can be lacking

  8. "account manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sprint full-time

    Pros

    good culture and diversity is a broad

    Cons

    brand has a negative image

    Advice to Management

    be better leaders


  9. "Assistant Store Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint full-time

    Pros

    Good pay, retail store hours

    Cons

    retail store hours, no weekends off

    Advice to Management

    Sales background


  10. "Lousy company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Blountville, TN
    Former Employee - Customer Care Representative in Blountville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sprint full-time (More than a year)

    Pros

    Good Benefits
    Good training Decent pay

    Cons

    Constantly changing policies and goals.
    No ability to help customers

    Advice to Management

    Don't layoff the good employees in the USA and send their jobs to the Philippines.


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