Sprint Reviews | Glassdoor

Sprint Reviews

Updated July 24, 2017
6,089 reviews

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3.2
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Marcelo Claure
1,940 Ratings

6,089 Employee Reviews

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Pros
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More Pros and Cons

  1. "Implementation Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Sprint (More than 10 years)

    Pros

    Good benefits, work from home opportunities, good paid vacation

    Cons

    No raises with good reviews, no upward mobility in most markets, communication can be lacking


  2. "account manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sprint full-time

    Pros

    good culture and diversity is a broad

    Cons

    brand has a negative image

    Advice to Management

    be better leaders

  3. "Lousy company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Blountville, TN
    Former Employee - Customer Care Representative in Blountville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sprint full-time (More than a year)

    Pros

    Good Benefits
    Good training Decent pay

    Cons

    Constantly changing policies and goals.
    No ability to help customers

    Advice to Management

    Don't layoff the good employees in the USA and send their jobs to the Philippines.


  4. "Great when I started, not so much when i left"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sprint full-time (More than 5 years)

    Pros

    Free wireless plan
    Tuition assistance
    Great Experience

    Cons

    Where I was geographically it was very much a personality contest. We have DMs come and go but the good ol goys would always follow/ Pay structure would change to pay less/

    Advice to Management

    When it comes to promotions, use a panel and have a person or two who are not from the same market.


  5. "IPM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Project Manager in Chicago, IL
    Current Employee - Implementation Project Manager in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sprint full-time (More than 10 years)

    Pros

    Was fortunate to work with a great group of people in my Chicago IPM team. I really enjoyed traveling to customer sites and working with the business owners of the Chicago area as well as working with large enterprise accounts. I miss it there even only a few weeks out and will always remember the people i worked with fondly inside and outside of Sprint.

    Cons

    The benefits began to dip in quality severly over the last few years. (changed severance details, insurance increased in price decreased in quality, lot's of push back on expenses)

    Advice to Management

    Incentivize people in sales roles to better explain how billing works. This was a constant issue on the business side. (first bill shock) More advancement opportunities for IPM's.


  6. "Keep looking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sprint part-time (More than a year)

    Pros

    Decent health care benefits, 401K. Some people are good to work with but too many.

    Cons

    They expect you to lie to customers to get sales. Management takes things personal and not like a job. Retail expects you to the job of outside sales reps.


  7. "Lead Retail Consultant"

    StarStarStarStarStar
    Current Employee - Lead Retail Consultant
    Current Employee - Lead Retail Consultant
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Sprint full-time (More than 3 years)

    Pros

    Paid commission on sales, benefits, paid time off

    Cons

    Constantly changing commission pay out, unrealistic expectations,

  8. "No job security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Sprint part-time

    Pros

    You get paid Commission as well.

    Cons

    No work life balance even with being a part time employee.


  9. "Needs a consulting firm to come in and totally restructure this business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Denver, CO
    Former Employee - Senior Customer Service Representative in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sprint full-time (More than 10 years)

    Pros

    Free cell phone for employee. Some departments got to work from home but not all. Working from home was usually left up to the manager (if they don't like work from home, then no one works from home). Yearly bonus configured by percentages and math equations that you will never be able to predict. At least you usually got to take home bonus pay once a year.

    Cons

    Supervisors, managers, and the step up from customer care jobs are mainly people who sell themselves and like to play the popularity game. Only a few should have been given those positions. You will never move up in this company if you do not play the "I am your best friend" game. It is all about who you know. Because of this kind of environment, you have supervisors and managers that let that position give them a huge ego trip. This was a toxic environment all around. This company is top heavy at every level. I witnessed people create management and analyst positions for their friends. Then everyone wonders why Sprint lays off thousands of employees every year. They lay off the tenured, hard working employees to bring in cheap or outsourced labor. Then wonder why customer service is horrible and they can't bring in new customers. It all goes hand in hand. The benefit package started out great at first and then became totally expensive with less benefits and high deductibles. I actually got laid off.. slowly making less and less each year to pay for the lacking benefits and high costs. To get decent office equipment, you need a letter from your doctor. The office equipment is subpar and shows how much they care for employees. From the dirty cubicles, nasty air vents, broken monitors, old key boards, and 20 year old chairs. Also, the stats we were required to meet every month became almost impossible to reach. Employee satisfaction went out the window so that the managers could sell themselves to their uppers for their review. The manager also changed our titles so that they would not have to pay us what the going rate was for a more specialized role.

    Advice to Management

    Get the appropriate people in supervisor, management, executive and analyst positions (how many were actually trained/educated vs. moved up to their role?) Especially supervisors and management. This can greatly impact the overall experience for your employees, then impacting how well customers are treated. It all is a small piece of whole pie. Update the office equipment in all offices, not just HQ. Treat your employees better. We were under paid for what we did.


  10. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sprint full-time

    Pros

    Great coworkers, good sales experience

    Cons

    Coverage isn't that great, customers complain


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