Sprint Reviews | Glassdoor

Sprint Reviews

Updated April 25, 2017
945 reviews

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945 Employee Reviews

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Pros
Cons
  • work life balance depending on department (in 144 reviews)

  • sometimes there is politics in upper management (in 234 reviews)

More Pros and Cons

  1. "Unorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Midlothian, VA
    Former Employee - Retail Sales Consultant in Midlothian, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sprint part-time (Less than a year)

    Pros

    Free phone line and discounted phone.

    Cons

    Unorganized when it came to schedules (week started on Saturday wouldn't have schedule until Friday afternoon) never reimbursed me for travel expenses for mandatory training, no work life balance that was promised in interview.

    Advice to Management

    Realize your employees have an outside life. Commit to making schedules in advance. And when someone that works for you tells you they need their reimbursement try actually caring instead of brushing it off.


  2. "Sprint technician review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant (Sprint) in Saint Louis, MO
    Former Employee - Technical Consultant (Sprint) in Saint Louis, MO
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Sprint (More than a year)

    Pros

    I enjoyed repairing devices and the pay was pretty good for this field

    Cons

    The training was awful so you pretty much have to figure most things out on your own. The turnover rate for other roles in the store was very high so you never feel like your job is secure and lastly the managers and customers were always very high pressure and very aggressive toward technicians


  3. "Ehhhh... Look elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Lead in Canton, OH
    Former Employee - Sales Lead in Canton, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sprint full-time (More than a year)

    Pros

    Money was ok, people I worked with were great.

    Cons

    Management is blind, Customers are entitled, network issues cause loss of sales

    Advice to Management

    Merge or go out of business


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  5. "No career path after college"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Corpus Christi, TX
    Former Employee - Retail Sales Consultant in Corpus Christi, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Sprint full-time (More than 3 years)

    Pros

    Great job and money for a college student, they offer tuition reimbursement, you work with great people, free cell phone service.

    Cons

    After you graduate college, there is no promise you will get promoted. They are also hard on pushing sales with hardly any praise and recognition given to their employees but they will definitely make sure to coach you all opportunities given. You just feel like nothing you do is right.

    Advice to Management

    Focus on employee satisfaction. Offer a career path and promise after college of promotion. Sprint reimburses tuition, you think they would. I waited 6 months after graduating, and couldn't get promoted. Which was blessing in disguise because i quit and now work for an amazing company!


  6. Helpful (1)

    "Business Customer Service & Technical Support Rep I / Rep II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Customer Service & Technical Support Representative Representative II in Atlanta, GA
    Former Employee - Business Customer Service & Technical Support Representative Representative II in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sprint full-time (More than 8 years)

    Pros

    Great people, big on telecommuting. They really empower you and encouraging you to take ownership. great benefits, pay was pretty good. Work life balance was really good in certain departments. It was in mine at least

    Cons

    Management no focused on employees. More focused on hitting numbers. Employees are tired of being told to keep up the good work while massive layoffs have been going on at there for more than 7 years at this point. Employees feel tired and defeated. Could not recommend a job there at this point. Ongoing financial problems have taken their toll.

    Advice to Management

    Need more transparency. Hard to know whats going on with the company. You are told that "we are on are way up" but yet layoffs continue. Morale is low


  7. Helpful (1)

    "Low Morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norcross, GA
    Current Employee - Anonymous Employee in Norcross, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sprint full-time (More than 3 years)

    Pros

    Flexible with PTO and family emergencies.

    Cons

    Commission structure always changes for the worse. Capped commission. Low Budget department. No supplies are provided. Constantly screws up commission checks and won't pay out the mistake until the following month.

    Advice to Management

    Be more considerate of the actual workers.


  8. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sprint (More than 10 years)

    Pros

    Met some really great people.

    Cons

    Just about every year since merging with Nextel, layoffs were immanent.


  9. Helpful (2)

    "Financial analysis manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Olathe, KS
    Current Employee - Anonymous Employee in Olathe, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sprint (Less than a year)

    Pros

    good salary, ability to work from home as needed

    Cons

    low work/life balance, everyone is very negative and not open to new ways of doing things, slow systems, zero training

    Advice to Management

    less negativity, when directors are walking around every day talking about how terrible everything is, it's pretty offputting


  10. Helpful (3)

    "Needs to stop forced ranking system"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Overland Park, KS
    Current Employee - Anonymous in Overland Park, KS
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Sprint full-time (More than 10 years)

    Pros

    Sprint is headed the right direction with growth and new energy. The company has great potential for network leadership thanks to innovation and the popularity of the CEO.

    Cons

    For a couple of years now employees have been measured against each other rather than against performance objectives. Each manager is required to mark 10% of team as a low performer . The ranking means no raise and more importantly no bonus for the "needs improvement" person. The measurement is against people on the same team even if the functions may be different. Also only the top 10% of employees are allowed to have a raise. As a result, there is a hunger games culture with people undermining each other to be on top.

    Advice to Management

    Stop ranking employees against each other. The battle should be against the competition and not against each other. This destroys culture.


  11. "Technical Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in Chicago, IL
    Former Employee - Technical Consultant in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Sprint full-time (More than a year)

    Pros

    As entry level positions with few qualifications are concerned, this one had decent starting pay and excellent benefits. Additionally, their hiring process was mostly adequate - I liked, or at least didn't have a problem with, the large majority of my coworkers.

    Cons

    In a Tech Support position - one which should be focused on fulfilling the needs of the customer above all else - there were monthly (in some cases, dependent upon the store, daily) sales quotas, meaning you're forced to put your own needs and those of the company above those of the customer.

    Apart from that, there's this constant and completely phony (no pun intended) push for company loyalty & unity, which oddly never seems to include any meaningful employee appreciation (beyond the occasional mandatory district meeting at 7 in the morning to hand out crappy paper certificates to reps who performed well). There's tons of busywork and never enough time to do it comfortably, and if you miss any of it you'll probably fail the surprise audit which will find you eventually.

    Advice to Management

    Give your underpaid front-line employees the occasional break. Many of the folks there are extremely stressed out at all times, and I don't think there was one person at any of the three large stores I worked at in nearly two years there who hit every one of their goals for any month, but that never seemed to stop us all getting laid into on a weekly basis.


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