Sprout Social Reviews

Updated Jan 13, 2021

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4.8
  1. COVID-19

    "Amazing job and people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprout Social full-time for more than a year

    Pros

    There are really too many pros to list here. I came to Sprout looking for fulfilling work, opportunities for career advancement, constant learning, a high-performing team, collaboration, fun, and of course, a good income. At most companies, I think you'd be really fortunate to get a few of those boxes checked. I'm happy to say that after a year at Sprout, and amidst a global pandemic, I've never been more confident that I made the right choice coming here. This position, my team, and the broader company afforded me every one of those opportunities. Sprout is unlike any organization I've worked for; I truly believe it is one of the best, if not the best, place to work. I remember reading reviews on Glassdoor prior to interviewing at Sprout and thinking to myself "this is too good to be true." It's not. The hype is real, and I enjoy almost every work day. I genuinely look forward to my job... I didn't know that was possible.

    Cons

    Everyone knows that a lack of diversity is endemic in SaaS, and Sprout isn't an exception in that regard, unfortunately. However, Sprout is one of the few companies championing diversity (it's a prominent position/initiative here) and I'm confident we'll keep making strides toward a more diverse workforce.

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  2. "Fantastic Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Growth Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprout Social full-time for more than 3 years

    Pros

    I have been lucky enough to work at some great companies over my career and I put Sprout at the top of the list for sure. It starts from the top down. Justyn Howard is thinking two and three steps ahead of the industry. As he leads by example he does it in a very humble way. The companies focus on work-life balance and DEI is second to none.

    Cons

    I have been here for three years now and I can not really think of any Cons.

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  3. COVID-19

    "Great company to work for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprout Social full-time for more than a year

    Pros

    This is truly a great place to work. I have grown so much in the last year, both personally and professionally. This is all thanks to the many amazing initiatives/team we have at Sprout. The #1 thing I want to call out is our DEI Team and the meetings they plan each month. These have taught me so much. I genuinely look forward to them. They have challenged me to be a better person, citizen, and advocate. Thank you. The next thing I appreciate is being surrounded by such talented individuals. Everyone around me works incredibly hard to do the best they can, day in and day out, and this makes me want to do/be better. I have never worked so hard, but felt such pride in the work I do since being at Sprout. With that said, it's definitely a work hard/play hard environment. We have unlimited PTO and they mean that. I can tell they genuinely want us to enjoy our lives and take breaks if and when necessary. Along with that, we have such a fun culture! Before COVID, there were a lot of team outings, Sproutdoors (a summer event we have each year, last year we went tubbing as a company), Kick-Off (the best holiday part ever- where you can bring your partner), and so much more... Don't even get me start with COVID - they were quickly able to get creative with fun virtual hangouts/trivia, etc! So we all still feel connected. Not only that, but they truly make us feel safe (job security) and have set us up for success with additional benefits to make sure we have a comfortable at home office. I know this is a long novel, but they deserve it. While I have to work so hard at this job, I also have so much fun and learn so much everyday. Thanks, Sprout!

    Cons

    Not going to lie, when first starting off it is overwhelming. There's a lot to learn and even after you learn everything the product/processes are constantly changing. Don't get me wrong, I love that our tool is constantly getting better! This is a breath of fresh air after working at places that never listened to customer feedback/changed anything. But of course change management can be tough at times and there are a lot of new updates you are hit with everyday. When I first started at Sprout it would have been nice to have a mentor at my office - so I knew who to go to for questions/support. I honestly felt a bit disconnected from my team in the first month or two, which didn't feel great. I was also placed in a seat with no one next to me, which is never a great feeling for a new hire.

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    Sprout Social Response

    July 30, 2020Chief People Officer

    I appreciate your hard work and the passion you bring to Sprout each and every day. The health of our team is our number one priority, and I’m happy to hear that our response to COVID-19 has helped you feel more connected to the rest of the team. I also appreciate the feedback you shared on our onboarding process and will be sharing this back with the team. -Maureen

  4. "A great place to work for most"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprout Social full-time for more than a year

    Pros

    Sprout is full of wonderful people who are smart, empathetic, and care deeply about each other and the communities they live in. Our project work is interesting and challenging, and there is much better career growth & progression here compared to many other tech companies. Engineering teams have clearly defined career bands, and while this can be improved, there is a true emphasis on both "hard skills" (technical progression) as well as "soft skills" (impact / size of project, ability to lead / mentor, communication) that are often left out of or viewed as less important in Engineering career paths. Our executive team is incredibly accessible, and truly cares about teams and their wellbeing. They take to heart issues Business Resource Groups (BRGs) and Individual Contributors raise, and are always striving to put employees and our wellbeing first. There's strong work/life balance, and our Diversity, Equity, and Inclusion initiatives go much deeper into difficult topics such as systemic racism, than most other companies. Our willingness to tackle and discuss challenging topics monthly in our DEI guild meetings, and continuing the conversation / learning outside of the guild meetings, is one of my favorite parts of Sprout.

    Cons

    Pay in technical roles is a bit lower compared to other major Chicago companies, though overall benefits are quite good. Your experience here is highly dependent on your manager, which of course, is not unique to Sprout. If you're on a team with strong leadership, you will likely thrive at Sprout. However, there are definitely instances of folks who left or were let go from Sprout, in part because of poor leadership on their team. That is always difficult to see, especially when it disproportionately happens to folks who are LGBTQ, people of color, or other marginalized identities.

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    Sprout Social Response

    July 30, 2020Chief People Officer

    I’m so glad to hear that our commitment to DEI resonates with you and is something you’re proud of. This is a top priority for us, so I appreciate your feedback. Our leaders play a pivotal role in supporting all of our team members, and in 2020 one of our goals is to empower leaders to lead through a lens of equity. With that in mind, we’ve focused on ongoing manager trainings as well as department-specific workshops for people managers. Our goal is to invest in building stronger leaders so that in turn, all of our employees are set up for success. I encourage you to share this feedback with our Engineering People Business Partner or with myself directly—my door is always open, whether we’re in the office or connecting remotely. -Maureen

  5. Featured Review
    COVID-19
    Helpful (4)

    "Amazing Company, Amazing People"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprout Social full-time

    Pros

    I wanted to write this review, particularly around Sprout's reaction to recent events. This company has always been a cut above, but within the last few months, this team has proved how unique and heart-forward they are. First, the pandemic. Each company has handled the remote work and team support in a different way, but I believe no one does it better than Sprout. We receive updates from our CEO and CPO often; communication is massively important when we are all isolated. The in-office environment is a huge part of Sprout's culture. In some way or another, they've been able to translate the personality and culture of the company into our homes. Even apart, Sprout still feels like Sprout. We were provided a very generous stipend to become comfortable in our homes to work. A company-wide survey went out so the leadership could hear directly from the people while they make decisions about a possible return to the office. I feel very cared for and in a time of certainty, it means everything to me and my family. Second, I want to address Sprout's reaction to the recent murder of George Floyd and the Black Lives Matter movement. Following the initial set of national protests, Sprout provided us with a Day of Action to reflect, learn, donate, and volunteer. They provided numerous resources for us to learn, grow, and lean in to topics that may initially feel uncomfortable. There is a massive donation in place to a few organizations and each of us were able to select the cause closest to our hearts. In the middle of writing this review, we just learned that starting in 2021, Juneteenth will be a company holiday! Sprout is active in creating initiatives that combat systemic racism and champion the value of Diversity, Equity and Inclusion. DEI is embedded in this company so deeply, specifically how we communicate and how decisions are made. I am incredibly proud to work for an organization that listens, that has a moral compass, and that puts its people first. Sprout changed my life for the better when I started, and continues to change my life for the better.

    Cons

    No cons as of right now.

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    Sprout Social Response

    July 2, 2020Chief People Officer

    I'm so happy to hear that the changes we've made in light of COVID-19 have supported you and your family during these challenging and unexpected times. The well-being of our team will always come first and we will continue to provide resources to help ensure you're able to do your best work. I really appreciate your feedback on Sprout's response to the Black Lives Matter movement and am glad to hear you stand by our statement. Thank you for sharing your thoughts and we look forward to the day when we can welcome everyone safely back to the office. -Maureen

  6. Helpful (1)

    "Well-balanced, employee-first company with a lot of heart and personality"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprout Social full-time for more than 3 years

    Pros

    It's a culture you can feel. Employees feel well heard, taken care of, and genuinely supported. DEI is at the center of our values and everything we do as a company. Sprout isn't perfect but is always learning and open to being challenged. Our leadership team really leads by example here! The work is fulfilling, especially because of the role social media plays in our lives. You have the ability to make an impact, no matter the role you are in. Truly such a fun and honest place to work, surrounded by wonderful people.

    Cons

    It can be challenging to find moments to receive direct, candid feedback. Everyone is so nice and supportive that it's common not to avoid tough conversations. Career development may not be crystal clear depending on your role, so prepare to be vocal.

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  7. COVID-19
    Helpful (2)

    "Keeps getting better"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Solution Engineer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprout Social full-time for more than 5 years

    Pros

    -People: I love everyone who works at Sprout and we are obsessed with cheering each other on and moving together towards one goal. Everyone genuinely wants to help one another. -Management/Executive leadership: Transparency and accessibility is what comes to mind. As an individual contributor I feel that I have access to leadership when needed but also feel fully in tune with what is needed information. In regards to career progression there are clear and ever-evolving ways to help you grow and achieve the goals you have in place. - Product: I echo our customers praise on Sprout as a product. I feel so lucky to work for a product that is beautiful, intuitive and literally the best in the business. -Culture: Even with our growth and transition to new/temporary WFH status with the pandemic, we are stronger than ever as a company and have taken this time to apperciate each other on new levels and support one another during this cray time.

    Cons

    I have no cons to report.

  8. Helpful (1)

    "1 Year Anniversary"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprout Social full-time for more than a year

    Pros

    Amazing team and company! So many great company outings and benefits. First place I've ever worked that I feel like I'm working with family and not just people. Ideas and initiatives are encouraged and celebrated and people are recognized for their accomplishments here. Never worked with a group of more genuine humans!

    Cons

    There are no annual salary increases within role, in order to earn a raise you must be promoted to a new role or position. (only applicable in Success org)

  9. COVID-19
    Helpful (3)

    "Couldn't be luckier"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprout Social full-time for less than a year

    Pros

    From day one of the interview process to now (8 months later) I could not feel more grateful to work at this company. Sprout is the golden standard. Management sticks to open and authentic communication and your opinion is valued from day one. Being in a junior role on the sales side, I have never felt devalued and have always felt heard and appreciated. You are equipped with a new mac laptop and all the tools necessary to complete your job. Hitting your quota is challenging but fair and doable if you put in the work. You have access to outreach, zoom, salesforce, Vidyard and more to help you get there. The culture is everything. Every person at this company has a great heart and is so hard working. It is great to work alongside smart people that I am able to learn from every day but that I also enjoy being around. The culture goes past the work space and includes going out to eat after work, joining volleyball/softball leagues together or hanging out on the weekends. Now the benefits.. FOOD. The kitchen is stacked with non-alcoholic beverages, beers, and every snack you could think of. Beer and Kombucha are on tap, too. Past that, you are able to order your lunch from local restaurants every day off of an app. You won't go thirsty or hungry and will save a ton of $$$ on groceries. Past the amazing food choices you have unlimited PTO (and they mean it), great health insurance, online counselors, free gym/classes in the building, 401K, transportation, and parental leave and more.

    Cons

    Truly can't think of anything.

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    Sprout Social Response

    July 30, 2020Chief People Officer

    Sprout was founded on the idea that open communication creates progress, and I’m so glad to hear that this rings true with your experience. We work hard to ensure everyone has what they need to succeed, and this team has truly embodied our mantra of “always be growing” during this time. We’re grateful to have you on the team—thank you for sharing your perspective. -Maureen

  10. Helpful (2)

    "A company that actually cares"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Program Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprout Social full-time for more than a year

    Pros

    I have been at Sprout for 2 years now and continue to be impressed everyday. Our leadership cares and practice what they preach; this starts with Justyn and trickles down to everyone else. The culture is truly special. It's not just a bunch of words or values written on walls. It's allowing each of us to be our true selves and bring our best selves into work everyday. That is what makes the culture special. And again we practice what we preach. The values we have are the behaviors we exhibit every day. I love the people I work with and the challenges we get to solve. The challenges are hard, no doubt there, and not every conversation is easy. But we do it collectively, respectfully of each other, and with our customer's needs in mind. That makes it a very special place to work. I truly look forward to Monday's and going into the office!

    Cons

    Sprout is fast paced and we are growing quickly. With that comes a lot of change and change management. Luckily we have strong leadership to guide us through it all. Not a "con" per say, but important to keep in mind if this isn't the ideal working environment for you.

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