Square Customer Support Representative Reviews | Glassdoor

Square Customer Support Representative Reviews

Updated Jun 23, 2018

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3.7
87%
Recommend to a Friend
97%
Approve of CEO
Square Founder & CEO Jack Dorsey
Jack Dorsey
10 Ratings
  1. "Great product and fast growing company"

    StarStarStarStarStar
    Former Contractor - Customer Support Representative in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square for more than a year

    Pros

    -Product helps out small to medium sized business accomplish their goals -Many of the employees care about merchants and Square's mission

    Cons

    -Fast growing company with new features happening all the time, so there is definite growing pains -Lack of communication to contractors from management

    Continue reading
    Square2016-01-05
  2. "none"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Support Representative in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square for more than a year

    Pros

    great social atmosphere, smart and kind people

    Cons

    more schedule options, more flexibility between shifts

    Continue reading
    Square2015-10-12
  3. Helpful (13)

    "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Support Representative in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Square for more than a year

    Pros

    Compensation, Benefits, Location, Low processing fees for merchants.

    Cons

    As a former support representative, the experience in the role was much different than what was initially communicated during the interview process. Talking to merchants was not the issue, in fact I quite enjoyed the conversations here and there with those who genuinely needed help with their business. I had hoped to find more willingness to work as a team, better organization, and more diversity and structure within the company, instead there are immature self centered employees who tend to run trainings and leads who applaud like mindedness of an office culture that thrives on "OMG's!" and ego boosts every other hour. There is a real world out there where people work hard for a living, those who complain about "how come breakfast hasn't arrived at the office?" should perhaps focus more on their actual job than what perks they can take advantage of next.

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    Square2015-10-05

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Found 13 reviews