Square Operations Manager Reviews | Glassdoor

Square Operations Manager Reviews

Updated May 9, 2019

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3.8
60%
Recommend to a Friend
100%
Approve of CEO
Square Founder & CEO Jack Dorsey
Jack Dorsey
5 Ratings
  1. Helpful (1)

    "Square is a great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time for more than a year

    Pros

    Great people, great perks, lots of freedom to experiment, tons of support if you are willing to ask for it.

    Cons

    The team I work on is not the most motivated.

    Square2019-03-18
  2. Helpful (4)

    "Poor culture, bureaucracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Square full-time for more than 3 years

    Pros

    Good food, nice office space

    Cons

    Lack of career advancement, poor culture, bureaucracy, red tape, managers don't push direct reports

    Advice to Management

    Trust and invest in your staff. This company is going downhill, fast.

    Square2019-05-10
  3. Helpful (5)

    "Need to have basic skill set on Analytics, Supply Management, and Logistics to perform the role on average."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Operations Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Square full-time for more than a year

    Pros

    - square stock has huge upside - folks are collaborative and friendly— it’s rare you’ll find people who won’t support you in projects - not a stressful environment so long as you hit your quarterly targets (which are achievable) - workload is manageable— once you’ve gotten to a point when your hours are shorter, that means you’re slated for a promotion

    Cons

    - given the scope of work, salary can be better compared to other competitors - career upside has a lot of potential only if you’re in a major market— if you handle square’s products remotely, don’t expect to get to a high level unless you’re willing to move around

    Square2018-09-28
  4. "Amazing Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time for more than 3 years

    Pros

    Office is close-knitted even with growth. Incredibly smart people. Great parties. Good comp and benefits.

    Cons

    SF has much more visibility in work ownership.

    Advice to Management

    Keep it up!

    Square2017-06-20
  5. Helpful (4)

    "Great mission!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time for more than a year

    Pros

    -It's easy to believe in the mission of economic empowerment, and the excitement and commitment is contagious. -Management is extremely transparent and provides the right balance of guidance and autonomy. -Teams are scrappy and so efforts are impactful and important. -Hard work is recognized and rewarded. -Prioritizes inclusion for women and diversity inclusion. -Tons of opportunity for personal development, including leadership training, SQL classes, health and wellness, and learning and development.

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    Cons

    As the teams grow so quickly, there can be communication gaps across the various functions (Product, Eng, Data Science, Ops).

    Advice to Management

    As the Company grows so quickly, make it a priority to maintain the culture that makes Square such a great place to work.

    Square2017-04-11
  6. Helpful (5)

    "Great company to grow at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Operations Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time for more than 5 years

    Pros

    Square is an amazing place to learn and grow. The speed of change sparks affords new opportunities on a very regular basis. Even as the company has grown and gone public, the culture is still very horizontal and executives and higher level managers are still very approachable and open to new ideas. Perks are great - flexible vacation policy, good food in the office, plenty of snacks, coffee bar, and a beautiful office. The CEO has strong morale convictions and this clearly guides his leadership. It's very refreshing to have someone this authentic heading the company who speaks their actual opinion about social issues. Even when I don't agree with him, it's nice to know it's actually his opinion (opposed to something his legal team drafted up).

    Show More

    Cons

    A lot of these issues have been fixed, but due to the rapid growth there are still some systems issues and managers that are in over their heads. Most of these Managers have been replaced (or moved to a more appropriate level), but some remain in higher level positions who lack the necessary experience in critical areas which is still causing some pain. The HR team is understaffed so they are not in a position to offer much support, but this is currently being addressed. The CEO's political beliefs create a somewhat insular environment, though I'm sure most tech companies are like this. It would be a challenging place for someone with conservative political views to work at.

    Show More

    Advice to Management

    - If the company is going to pride itself on creating an office environment where political/social issues are discussed, ensure it's true discussion of opposing view points opposed to just patting each other on the back for believing the same thing. - Invest in the HR team, particularly in higher level leadership. I don't think it's wise to have the same executive leading the Capital Program and HR team. Additionally, Jackie's leadership style (politically incorrect, blunt, abrasive) is great for Capital, but terrible for HR and causes some serious credibility issues.

    Show More
    Square2017-01-18
Found 6 reviews