Square Reviews | Glassdoor

Square Reviews

Updated August 15, 2017
327 reviews

Filter

Filter

Full-timePart-time

4.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

327 Employee Reviews

Sort: PopularRatingDate

Pros
  • Friendly people, good work-life balance, learned a lot (in 30 reviews)

  • A fantastic culture and work environment (in 17 reviews)

Cons
  • Still has some growing pains from startup to more mature company at 8 years old (in 26 reviews)

  • Company is growing fairly quickly, which puts a fair amount of strain on middle management & can cause a bit of chaos (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Saint Louis, MO
    Former Employee - Customer Support Representative in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time (More than a year)

    Pros

    Square is absolutely wonderful. A seriously great environment. Very laid back work place, supervisors and leads actually care about their workers as people, and not just as employees. A very caring work environment. Employees are well compensated with great salaries and even better benefits.

    Cons

    Not many, but I will say that it feels like certain employees are overlooked, and their really isn't much of a road map for upwards mobility.

    Advice to Management

    Not much, just perhaps help employees to craft and prepare themselves for upward mobility. Not everyone either has those skills, or came from a company where employee career growth was so free-form.


  2. "Growth Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    Transparency all around. collaboration within and across teams. no titles. always doing the best for our sellers. incredible mission. inspiring CEO. Great office experience.

    Cons

    Huge opportunity on the developers side- we should find ways to integrate with partners better and quickly- we can't meet all the needs of our sellers and need to find a way to empower them.

    Advice to Management

    continue sharing your vision for the company! don't let us become complaisant.

  3. "Lots of opportunity to grow and learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in San Francisco, CA
    Current Employee - Senior Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than 5 years)

    Pros

    There is constant growth in all aspects of the business which creates a ton of opportunity to grow and learn, both through hands on work and osmosis. The people are outstanding: passionate, driven, intense, but humble, caring, and understanding. It's a fantastic environment and the pay has gotten way better over the past year.

    Cons

    Lots of challenges that come with growth. Obviously that's why you work at a place like Square, but it does lead to stress.

    Advice to Management

    Continue to push teams to innovate and break the rules.


  4. "Customer supprt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support
    Current Employee - Customer Support
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Square full-time

    Pros

    Benefits package is amazing! The pay is well above normal for this field. Everyone I work with is so nice and helpful.

    Cons

    Support is expected to do a lot of work for other departments because they don't talk to customers.

    Advice to Management

    Hold other departments to the same caliber you hold support when it comes to customer interaction; otherwise people keep calling in for the same problem we can't solve.


  5. Helpful (2)

    "Amazing time thus far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Services in San Francisco, CA
    Current Employee - Business Services in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (Less than a year)

    Pros

    - Inspiring, positive atmosphere
    - Brilliant, energetic coworkers
    - Innovative product that is revolutionizing the way small businesses operate
    - Great benefits (the food especially)
    - Pristine office (and many more opening)
    - Honest CEO that truly cares about the mission
    - Work/life balance
    - Great ally networks for those in underrepresented classes -- everyone is supportive of diversity and Square is working hard to bring even more diversity to the workforce
    - Big emphasis on health and mental wellness
    - New "career path" initiatives
    - A lot of internal movement for individuals who do well and express a desire for a role change
    - Ability to "shadow" other departments to understand different roles

    Cons

    - Some departments are still new and have constant change
    - Payment processing companies are historically shady, so sometimes it's hard to earn customer's trust
    - CEO is focused on both Square and Twitter (not necessarily a con, but of course Square employees would love his focus on just Square)

    Advice to Management

    Honestly, everything really seems to be falling into place. The diversity and career path initiatives really build upon the culture at Square and I am happy to see improvements in our SaaS/hardware products every day. Guess my only advice is to never forget the mission of economic empowerment for all.


  6. Helpful (2)

    "Great Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Saint Louis, MO
    Current Employee - Account Executive in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    Great office culture that isn't forced on you - open vacation policy - freedom to get work done without being micro-managed - opportunities for career growth and financial growth.

    Cons

    401k match is a bit lower than at past companies.

    Advice to Management

    Keep the momentum moving forward!


  7. "Outstanding organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Current Employee - Marketing in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than 3 years)

    Pros

    Square is the best company I have ever worked for. They provide clear direction, shared goals / vision and have a very positive rewards and benefits structure. The leadership team has obvious passion for the company goals, which is shared and socialized amongst staff.

    Cons

    No cons to think of.

    Advice to Management

    Keep doing what you're doing - you're building a great brand.

  8. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Saint Louis, MO
    Current Employee - Account Executive in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    Square places a lot of emphasis on setting every one up for success. You're give all of the tools you need to achieve Square's goals for you.

    Cons

    In a desire to give each person what they need to achieve the office can sometimes have a distracting atmosphere. Its on you to focus but they offer a lot of different places within the office to work from.

    Advice to Management

    Continue to hire from within, it does a lot for morale and longevity of an employee when we know we can move up within the organization. I would also like to see a more racially diverse work force.


  9. "World class tech w/ soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead in San Francisco, CA
    Current Employee - Lead in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than 3 years)

    Pros

    + mission driven company
    + work on tangible products that make a material difference in people's lives
    + tons of opportunity for career growth and internal mobility
    + design-emphasis permeates company and culture
    + great ideas can (and often do) come from anywhere in the company
    + flat organization with approachable execs
    + diverse and inclusive workplace
    + gorgeous office space and generous perks

    Cons

    - very fast pace can frustrate some that prefer more consistent and predictable work
    - reorgs can be distracting, but don't think there are more than a typical company of this size and maturity

    Advice to Management

    > jack should leave twitter and focus full time on square
    > hire a head of product to unify and consolidate product vision
    > don't manage to the stock price (hasn't been a problem yet, but have some concern it could become one)


  10. "I like it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Atlanta, GA
    Current Employee - Software Developer in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Square full-time (More than a year)

    Pros

    The Square Atlanta office is a hidden gem. You have the ability to work on interesting problems at scale and get great benefits while doing it. The people are top-notch and there are plenty of opportunities for growing your skills.

    Cons

    The projects available in the Atlanta office are somewhat limited compared to San Francisco. One time we had to go without a supply of single origin coffee beans for the day.


Showing 327 of 358 reviews
Reset Filters