Square Reviews | Glassdoor

Square Reviews

Updated January 14, 2019
409 reviews

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4.0
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Square Founder & CEO Jack Dorsey
Jack Dorsey
318 Ratings

Employee Reviews

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Pros
  • "Great work/life balance (again depending on your org but it was great in mine)" (in 36 reviews)

  • "engaging, fast paced work environment" (in 23 reviews)

Cons
  • "Typical growing pains of a new office" (in 28 reviews)

  • "Work/life balance is non existent" (in 13 reviews)

More Pros and Cons

  1. "Great culture and leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in San Francisco, CA
    Former Employee - Product Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time (More than 3 years)

    Pros

    I really enjoyed my time at Square. The culture is very inclusive and there are world class leaders that are accessible at any level.

    Cons

    As the company grows there are many re-orgs that can be distracting, but that is normal.


  2. "Great company with room to excel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time

    Pros

    - engaging, fast paced work environment
    - customer-centric approach to product development
    - terrific compensation & benefits

    Cons

    - open office layout, which may not work for everyone
    - opportunities to grow through promotion or increased responsibilities may be limited, depending on the team/product

    Advice to Management

    Continued investment in development programs for employees, including mentorship opportunities, career development workshops, and the ability for employees to work on projects for other teams/products (however small) to explore other areas of the company.

  3. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Associate in San Francisco, CA
    Current Employee - Operations Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (Less than a year)

    Pros

    Benefits, Management, Facilities, Snacks, Programs

    Cons

    Career Growth, Location does not have many options


  4. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Francisco, CA
    Former Employee - Account Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square (More than 3 years)

    Pros

    Great company. Strong leadership. Mission Driven.

    Cons

    Company is getting larger and with that comes more internal politics/red tape.


  5. Helpful (1)

    "good company with lots of room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time

    Pros

    Lots of room for growth. Always around the smartest people. Public company.

    Cons

    Transparency of information from upper management.

    Advice to Management

    Employees seek training to become better employees but rarely get it.


  6. Helpful (2)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in San Francisco, CA
    Current Employee - Anonymous in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Square full-time (More than 5 years)

    Pros

    The company is mission-driven and there are many smart people who work collaboratively to make it happen.

    Cons

    The pace of work is exhausting.

    Advice to Management

    Keep it up


  7. Helpful (4)

    "No work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Square full-time (Less than a year)

    Pros

    - Good health benefits
    - Great product
    - Good company vision
    - Great food (including breakfast and an all day smoothie bar)

    Cons

    - Boys club mentality
    - Company policies are not followed (HR policies)
    -PTO is questioned frequently, (Company PTO policy is "unlimited")
    -Terrible work life balance, expect to work even while on PTO
    - Low compensations compared to other bay area tech companies
    - Square food is not free (cost of lunch is reimbursed)

    Advice to Management

    Practice what you preach and treat employees with the respect. There are hardly any opportunities for career development. Work should be distributed more evenly to avoid burning out employees

  8. Helpful (1)

    "Leadership lost sight of basic kindness to employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Square full-time

    Pros

    Awesome workspace, amenities, unlimited vacation (though each manager looks at time off differently)

    Cons

    In my experience, I was in a situation where I was treated poorly by leadership. Not a performance issue but a reorg where I was blindsided.

    Advice to Management

    Be more thoughtful and human toward well performing and well liked employees when changes need to be made.


  9. Helpful (6)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Square full-time

    Pros

    Free snacks and continental breakfast, good health benefits.

    Cons

    Feeling like San Francisco site thinks St. Louis employees are red necks that are below them in knowledge.


  10. Helpful (4)

    "Privileged to have worked here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time (More than 5 years)

    Pros

    - Passionate, smart, and dedicated co-workers
    - Opportunity for career growth
    - Gorgeous offices
    - Company has a clear sense of culture, and has worked hard on developing the right framework for decision making based on those cultural tenants
    - Smart and capable leadership (on average)
    - Inspiring CEO; very often felt like you were a part of something bigger than just "payments"

    Cons

    - HR department seemed to be in a constant state of disarray; understaffed, overworked, and lacking the right leadership. Not enough HR support for the company as a result.
    - Often in-fighting amongst senior leadership team, causing drama and disruption to work
    - CEO split between two jobs (Twitter and Square) meaning decisions took longer than they should, or were caught up in leadership swirl longer than they needed to be.