Square Reviews | Glassdoor

Square Reviews

Updated September 17, 2017
331 reviews

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4.4
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331 Employee Reviews

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Pros
  • Friendly people, good work-life balance, learned a lot (in 30 reviews)

  • A fantastic culture and work environment (in 18 reviews)

Cons
  • Still has some growing pains from startup to more mature company at 8 years old (in 26 reviews)

  • Company is growing fairly quickly, which puts a fair amount of strain on middle management & can cause a bit of chaos (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Amazing time thus far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Services in San Francisco, CA
    Current Employee - Business Services in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (Less than a year)

    Pros

    - Inspiring, positive atmosphere
    - Brilliant, energetic coworkers
    - Innovative product that is revolutionizing the way small businesses operate
    - Great benefits (the food especially)
    - Pristine office (and many more opening)
    - Honest CEO that truly cares about the mission
    - Work/life balance
    - Great ally networks for those in underrepresented classes -- everyone is supportive of diversity and Square is working hard to bring even more diversity to the workforce
    - Big emphasis on health and mental wellness
    - New "career path" initiatives
    - A lot of internal movement for individuals who do well and express a desire for a role change
    - Ability to "shadow" other departments to understand different roles

    Cons

    - Some departments are still new and have constant change
    - Payment processing companies are historically shady, so sometimes it's hard to earn customer's trust
    - CEO is focused on both Square and Twitter (not necessarily a con, but of course Square employees would love his focus on just Square)

    Advice to Management

    Honestly, everything really seems to be falling into place. The diversity and career path initiatives really build upon the culture at Square and I am happy to see improvements in our SaaS/hardware products every day. Guess my only advice is to never forget the mission of economic empowerment for all.


  2. "Payments Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    - exciting business and growth opportunity
    - great engineering culture (code reviews, blameless post mortems, testing, devops etc.)
    - fascinating problems in distributed systems, data engineering and ML space
    - good benefits

    Cons

    - Financial industry and its infrastructure often feel outdated (Square needs to integrate with a ton of traditional players)
    - Certain organizations have too many layers

  3. Helpful (2)

    "Kingdom of Fiefdoms"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Square full-time

    Pros

    Really interesting company with great upside potential. But your future is heavily dependent on your manager and whether you are "in" or "out" of favor.

    Cons

    Senior leaders can seem divided against themselves, making the place feel a bit like warring fiefdoms that create unnecessary execution risk. Also, what's up with the food delivery?

    Advice to Management

    Drive to unify the folks who are at odds with each other. Divest the food delivery and use the funds to invest in e-commerce and turning the Square Cash into a real payment network.


  4. Helpful (3)

    "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Saint Louis, MO
    Former Employee - Customer Support Representative in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time (More than a year)

    Pros

    Square is absolutely wonderful. A seriously great environment. Very laid back work place, supervisors and leads actually care about their workers as people, and not just as employees. A very caring work environment. Employees are well compensated with great salaries and even better benefits.

    Cons

    Not many, but I will say that it feels like certain employees are overlooked, and their really isn't much of a road map for upwards mobility.

    Advice to Management

    Not much, just perhaps help employees to craft and prepare themselves for upward mobility. Not everyone either has those skills, or came from a company where employee career growth was so free-form.


  5. "Best company I've ever worked for, but not perfect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in San Francisco, CA
    Current Employee - Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (Less than a year)

    Pros

    + Overall company culture is great
    + There are some really brilliant engineers
    + Use of new and innovative technologies
    + Lots of impact as a software engineer
    + Strong company mission
    + Transparency

    Cons

    - Some teams are definitely more toxic than others
    - Engineering development practices and code quality are not consistent across teams
    - Questionable hires that lower the bar among all roles (engineering, product management, ops, etc.)
    - Some managers are terrible at managing

    Advice to Management

    Overall, working at Square has been a pleasure. Keep up the good work.

    - Enforce standards for code quality and development practices
    - We do quarterly surveys but it'd be nice to have more active updates about changes made from the surveys not just at the company level but the team/organization level
    - Make the engineering interview process more rigorous. Retire and add new programming and design questions
    - Have a stronger HR/People presence


  6. Helpful (1)

    "Great Perks below Average Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time (Less than a year)

    Pros

    -Great perks and health benefits to working here.
    -Amazing management.
    -Leadership who was no afraid to take risks or "break" things to build something new.

    Cons

    -Salary was below average and bonus goals were near impossible to meet.
    -Unlimited paid vacation (but the expectation was to work 10-12 hr days)
    -No plans for career growth.


  7. Helpful (1)

    "Growth Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    Transparency all around. collaboration within and across teams. no titles. always doing the best for our sellers. incredible mission. inspiring CEO. Great office experience.

    Cons

    Huge opportunity on the developers side- we should find ways to integrate with partners better and quickly- we can't meet all the needs of our sellers and need to find a way to empower them.

    Advice to Management

    continue sharing your vision for the company! don't let us become complaisant.

  8. "Lots of opportunity to grow and learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in San Francisco, CA
    Current Employee - Senior Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than 5 years)

    Pros

    There is constant growth in all aspects of the business which creates a ton of opportunity to grow and learn, both through hands on work and osmosis. The people are outstanding: passionate, driven, intense, but humble, caring, and understanding. It's a fantastic environment and the pay has gotten way better over the past year.

    Cons

    Lots of challenges that come with growth. Obviously that's why you work at a place like Square, but it does lead to stress.

    Advice to Management

    Continue to push teams to innovate and break the rules.


  9. Helpful (2)

    "Customer supprt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support
    Current Employee - Customer Support
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Square full-time

    Pros

    Benefits package is amazing! The pay is well above normal for this field. Everyone I work with is so nice and helpful.

    Cons

    Support is expected to do a lot of work for other departments because they don't talk to customers.

    Advice to Management

    Hold other departments to the same caliber you hold support when it comes to customer interaction; otherwise people keep calling in for the same problem we can't solve.


  10. Helpful (2)

    "Great Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Saint Louis, MO
    Current Employee - Account Executive in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time (More than a year)

    Pros

    Great office culture that isn't forced on you - open vacation policy - freedom to get work done without being micro-managed - opportunities for career growth and financial growth.

    Cons

    401k match is a bit lower than at past companies.

    Advice to Management

    Keep the momentum moving forward!


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