Square Employee Reviews about "growing pains"

Pros

- Friendly, intelligent, and diligent colleagues - Free food

Cons

- No growth in support. There's very little opportunity to advance into a career outside of the support environment. typically, support is a stepping stone towards other career paths, but there's little to no room for mobility aside from being a support manager or resolution specialist (tackling escalated cases). - Difficult to support other products of Square when they don't have a customer facing team/direct transfer for incoming calls. I.e. Employee Management, Capital, Cash. Supporters are expected to have knowledge of multiple product areas so it does get difficult when there's new features/bugs in the platform/product requests/etc. since there's no clear escalation path in place - The nature of support is 24/7. You are meant to serve the customers and with that in mind, expect to work holidays. When other employees get a week in between Thanksgiving, Christmas, New Year's, you're more than likely working. Though you get to work from home, it's unfortunate having to be locked up in a room taking calls while the rest of your family enjoys the holiday. - Growing pains = culture is difficult to maintain with rapid growth - Little diversity in the certain product areas and it does get cliquey.

Pros

+ Great Mission + Well meaning people + Lots of freedom +Competitive pay + No annual or semi-annual churn of merit bonus (see also cons on this)

Cons

+ Growing pains + Not family friendly benefits or hours + Lots of room to grow - if you are at mid-career or lower. More senior folks will struggle with upward movement + Lousy commuter benefits + Hard if you don't live in San Fran + HR is unclear about how to get promoted + Lack of merit bonus keeps people less motivated on ownership - people spend a crazy amount of energy trying to *not* be the decision maker

Pros

You really feel like you're helping small business owners, coworkers are very smart and push you to be better, company is doing well and people are happy. Very nice office and great food.

Cons

Growing pains of mid-size company: inexperienced managers, lack of resources, lack of structure that sometimes leads to inefficiency. And I know this is dumb but the lunch reimbursement in the SF office is unnecessarily complicated.

Pros

Amazing company to work for

Cons

Typical growing pains of a new office

Pros

- 'People first' is a view that stems from upper management all the way down the chain. Square places a large emphasis on generous benefits, leave policies and even the daily perks you see around the office. - Amazing cause which binds the employee together - Composition of employee base is really unique with large teams of Data Science, Finance, Analytics -- offers an employee a multitude of options with internal mobility - Huge emphasis on Transparency

Cons

- Experiencing growing pains and working hard to continue to scale all functions of the business - Pretty flat managerial structure which offers a lot of opportunity for employees to take leadership, but can sometimes leave question to who is the actual decision maker

Pros

Square has tons of great people: in engineering, branding, customer support: most parts of the organization, really. Furthermore, there is a culture of working together across organizational boundaries and a collaborative mindset.

Cons

The constant reorgs and uncertainty about career paths and expectations reflect growing pains to be sure, maybe also a cultural/deliberate practice of not getting set in their ways. But it can be hard to understand what you're supposed to do, how long until the next big change, and who is supposed to keep what running as management is thinking of loftier things.

Pros

big enough to be impactful, but still so much room to grow smart, driven employees cutting-edge products, and they're only getting better perks are great

Cons

Some growing pains as some teams expand to new cities, even new countries! But that's a part of every company. We'll figure it out