Square "work life balance" Reviews | Glassdoor

Create your profile to get personalized information

Square Reviews

Updated Jan 7, 2020

To filter reviews, or .

3.9
77%
Recommend to a Friend
81%
Approve of CEO
Square Founder & CEO Jack Dorsey
Jack Dorsey
403 Ratings
  1. "Learned a lot, great team"

    StarStarStarStarStar
    • Work/Life Balance
    Former Intern - Anonymous Intern 

    I worked at Square

    Pros

    Friendly people, good work-life balance, learned a lot

    Cons

    Downtown area was kinda gross

    Square2017-06-02
  2. Helpful (19)

    "Medium-sized company still being run like a startup (in a bad way). Dysfunctional team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Support in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Square full-time for more than a year

    Pros

    -Lot of great people. Because of all the cons below, you will grow close to people because -Good benefits. -Decent starting pay, not great, but decent. -Solid product. -Depending on team, good work/life balance. -Looks good on resume- can be easy to move to other companies.

    Cons

    -Support has become your typical call center environment. Used to be a department I would suggest to friends looking for a new career but at this point I wouldn't suggest it to anyone, especially in the San Francisco office. -Support is a dead-end. There are very few positions where you're not customer-facing and getting yelled at by merchants. Managers treat any movement away from Support as if it's career growth, but amongst peers its treated like an escape from a toxic environment. -Your work will not feel valued. Management gives lip-service indicating they value it, but unwilling to actually show it in any meaningful way. Frequent reminders that you are replaceable. There is a constant cycle of people leaving after a year or two because they feel undervalued and stuck, then being replaced by a new batch of people who have to be trained up all over again. -Over-emphasis on metrics and numbers by management leads to a team that is under-trained and pushed way too hard. -Leads both manage people and do project work- good in theory, but in reality each is only good at one or the other. Some leads just do not have the temperament to manage actual human beings and this can be soul crushing. -Various teams both within Support and outside Support are siloed off and rarely are on the same page. Lack of cross-team operational positions means inter-team communication and collaboration is very poor. -Trying to move to a new position is so "hands-off" that it feels like a complete crapshoot- you're expected to find new roles on your own and just apply, but you have no insight into whether you'd be a good fit. You may end up having to apply to a half a dozen completely unrelated positions before landing something. -Very slow to create new roles that are needed, instead key duties often distributed among a large group of people who are usually uninterested/uninvested in said work. -Your role may change so dramatically overnight that it feels like a demotion. Likewise, you may be asked to interview for a role you've already been doing for a long period of time. -Shared resources and tools have no ownership, so once whoever created the tool or resource leaves it gets no attention and eventually falls apart. -Upper management is very tone-deaf and completely very disconnected from work that customer facing teams are doing. -Management very bad at taking feedback- your feedback for leads is often turned around into a criticism of yourself. Frequent response you will here in response to feedback given to management is "maybe this isn't the place for you". -Decisions are made by people who are not involved in work being done without consulting people who ARE doing the work.

    Show More

    Advice to Management

    -Create additional operational and specialist positions as needed, not 3 years later. -Do not try to distribute key responsibilities amongst a large group of uninterested people. -Reward high performers and tenured employees. -You can't keep putting off improving tools and documentation in hopes you'll find the perfect solution. Invest in these things today in a significant and forward thinking way, not by making reactive half-assed ad-hoc attempts when the problems boil over. -You wouldn't have to spend so much time and money training people if you made any effort to retain talent. -Your employees are not leaving for reasons that reflect well on your team or the company- they are leaving because the team is dysfunctional and the job sucks. Do not assume they are leaving to pursue better things. -Until you improve the above you will never be a "world-class" Support team, nor will you provide "world-class" support. Your actions and inactions are making hundreds of people unhappy.

    Show More
    Square2017-03-08
  3. "Overall Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Square full-time for more than a year

    Pros

    - Great work-life balance (at least on my team). Unlimited vacation and no problem taking time off. - Mission you can get behind (economic empowerment) - Working with smart, talented people - Company is large and stable enough that I'm pretty confident it's going to stay around

    Cons

    - You may get stuck working on something because it needs to get done

    Square2016-12-12
  4. Helpful (11)

    "Could be a great place to work, but isn't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Square full-time for more than 3 years

    Pros

    - Lot's of interesting problems to solve - Somewhat flexible work/life balance - Great dining options

    Cons

    - Unclear (read: non-existent) growth ladder for most teams - Internal philosophy is to hire instead of promote - Recently hired a large number of middle managers who are focused on building a castle instead of growing employees, working on high-leverage projects - Comp is not competitive, even for those who outperform - Project ownership is a thing of the past - Top level management talks about transparency and open doors but those who speak up are reprimanded by middle management - This company is not what it used to be

    Show More

    Advice to Management

    Dedicate more time to looking inwards rather than allowing headcount to grow without bounds

    Square2016-12-07
  5. "Great benefits, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square for more than a year

    Pros

    Work/life balance Equity packages and ESPP People are great

    Cons

    Still growing Young business Dual-company CEO None other

    Advice to Management

    Keep doing great!

    Square2016-10-18
  6. Helpful (1)

    "Amazing Culture, Brilliant People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time for more than a year

    Pros

    Square has the best workplace culture I've ever experienced. People are friendly, transparent, collaborative, thoughtful and excited to come to work every day. We're working on hard problems and on a passionate mission to help bring economic empowerment through technology. This sounds like a bunch of corporate speak but is truly how a lot of people feel about working here.

    Cons

    There's definitely a lack of work/life balance if you're motivated and looking to make an impact. It takes some folks longer than usual to ramp up given the complexity of a lot of our products. There's often open disagreement on certain topics which, while healthy long-term and culturally, can sometimes be confusing.

    Advice to Management

    Stay focused on the core mission and culture.

    Square2016-09-29
  7. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time for less than a year

    Pros

    Amazing office/culture/perks, coworkers who are smart and motivated while also being awesome people, fantastic work/life balance, great opportunities for cross-functional work with other teams, strong leadership and managers

    Cons

    Less competitive compensation for my role than other software sales companies, very long ramp time for new hires due to depth of product knowledge required

    Advice to Management

    Have clear long-term goals in mind and a roadmap to accomplish them

    Square2016-09-27
  8. Helpful (1)

    "Hard to Leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Square for more than 3 years

    Pros

    Square has an incredibly strong leadership team, great internal mobility and even better perks. The people are talented, driven and focused. Great work-life balance

    Cons

    I do not have many cons after working here for 3 years. Compensation seems to be a bit below market, but improving. Company occassionally loses focus.

    Advice to Management

    Compensate people fairly and utilize the immense pool of internal knowledge. Keep doin' what you are doin'!

    Square2016-09-23
  9. Helpful (1)

    "Great Culture, Interesting Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
     
    Recommends
    Positive Outlook

    I have been working at Square

    Pros

    -Really interesting work with complex hard problems to dig in and solve. -Respectful & engaged peers -Progressive culture which trends positively to respect work/life balance with policies like unlimited vacation and flexible arrival/departure times.

    Cons

    -You have to be ready to dig in and work, if you are someone that is used to coasting through your day, Square is not going to be a fit for you. -Businesses depend on Square 24x7 for processing their payments. Sometimes you are going to have to work late or cancel your personal plans to handle emergent issues. You need to be willing to make sacrifices when necessary.

    Advice to Management

    Continued effort focusing teams & aligning goals across the company is important to support fast iteration & launch of new features.

    Square2016-09-23
  10. "Customer Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Support Representative in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Square for more than a year

    Pros

    - Supportive manager - Great Environment for collaboration - Unlimited PTO / good work-life balance - Swanky office with all the food your heart could desire - Mission-driven - Transparency into to decision making process and direction of company

    Cons

    - No 401K match (although stock equity is granted) - Newer organization, still working out the kinks with personal development and formal career advancement - SF is a very expensive market to live in, while Square's wages may be at market rate (non-engineers) - it's always better to be a leader here.

    Advice to Management

    Keep up the emphasis on communicating the company's plans to the entire company. Ensure that products teams consider customer feedback from product changes, big and small. Reactionary feedback shouldn't be the case since we have a huge team working on the front lines with our sellers.

    Square2016-08-31
Found 63 reviews