Squarespace Reviews | Glassdoor

Squarespace Reviews

Updated Jun 17, 2019

To filter reviews, or .

Found 180 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
72%
Recommend to a Friend
86%
Approve of CEO
Squarespace CEO Anthony Casalena
Anthony Casalena
132 Ratings
Pros
  • "Other benefits include free catered lunch and a great healthcare package(in 25 reviews)

  • "Free lunch saves you so much money(in 18 reviews)

Cons
More Pros and Cons
  1. Featured Review
    Helpful (6)

    "Product Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Squarespace full-time

    Pros

    I've worked at several well-oiled software companies and I find Squarespace to be my favorite so far. The amount of autonomy, the mission, and my passionate teammates make it my favorite place.

    Cons

    The autonomy requires constant cycles of self-reflection and experimentation. If you require step-by-step guidance on how to be effective and execute — this place is not for you.

    Advice to Management

    Push more. Give more.

    Squarespace2018-11-16
  2. Helpful (2)

    "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Operations Advisor in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Squarespace full-time for more than a year

    Pros

    Best job I’ve had. Management and team leads are amazing, and this company truly cares about its employees. Perks and benefits are awesome, great work culture, career advancement.

    Cons

    Pay is slightly low for what the job demands.

    Advice to Management

    More consistent pay with job demands and market salaries.

    Squarespace2019-06-02
  3. "Incredible People, Mediocre Management Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Customer Operations Advisor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Squarespace full-time for more than 3 years

    Pros

    The people here are easily the best I'd ever worked with. The role itself is a bit tedious, but customers are always challenging advisors to use their full knowledge of the platform. The benefits are really good, and the compensation is inline with other companies in this sphere. When you're done working for the day, you really are done. There's no expectation that you're constantly available "just in case."

    Cons

    Advancement seems to be based on some sort of favoritism/dibs system that doesn't make a whole lot of sense. Employees are told to bring their issues to management, only to be told to leave if they have an issue. "Flexible" PTO system has gotten increasingly inflexible. Scheduling team has an inordinate amount of authority.

    Squarespace2019-06-17
  4. Helpful (23)

    "Great company handicapped by poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineer in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Squarespace full-time for more than 3 years

    Pros

    The company hires some really amazing people who are a lot of fun to work with and learn together. I made so many friends at the company who I see on a regular basis outside of the workplace. Most people are very open and willing to help. The office is probably the best looking office any engineer will ever work at in the city or in the country. Benefits package is decent and engineers are actually able to utilize...

    Show More

    Cons

    Where do I even start.. * The CEO keeps a very small circle of trusted employees as leaders. Those in that circle get in by executing ideas as told and wield a lot of decision making power. The management structure is kept at a bare minimum and many executives and managers don't have enough time to devote to important issues outside of their core management areas. * Change is extremely slow - for a technology company,...

    Show More

    Advice to Management

    * Hire more designers and product managers. * Find managers and directors who are great people managers and create more career pathways for individual contributors so they don't have to be managers if they don't want to. * Trust your employees' judgements. You hire smart people so they can make good decisions, not so you can make all the decisions for them. * Pay more across the board and work on retention. The ones...

    Show More
    Squarespace2019-03-24
  5. Helpful (1)

    "Great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Squarespace full-time for less than a year

    Pros

    Great perks, good pay. Overall I am very happy to be a part of the Engineering team at Squarespace. Super smart people working hard to help people build websites to realize their dreams.

    Cons

    Can’t think of any so far

    Squarespace2019-04-10
  6. Helpful (1)

    "Talented Creative Community, a Lot of Ownership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Designer in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Squarespace full-time

    Pros

    - Exciting product with interesting problems to solve - Talented and skilled people in the Creative Org; many non-work related events and activities to share interesting work and encourage each other's side hustles. - Respectable amounts of autonomy and ownership as individual contributors, balanced with collaborative support from other designers and stakeholders - Good benefits, ample natural lighting in the office,...

    Show More

    Cons

    - UX research could have more emphasis in the strategy/concepting phase and not just used during usability testing - Some teams can benefit from more diversity in women and POCs

    Advice to Management

    - Understand the value of UX research in strategy and not just usability testing prototypes - Invest more in entry and junior level positions - Prioritize diversity of teams as we grow

    Squarespace2019-03-28
  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Community Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Squarespace full-time for more than 5 years

    Pros

    Awesome perks, great people, swanky office, chance for growth and autonomy. A recent dedication to ERGs and D&I has been impressive to see.

    Cons

    Growth within the company varies between departments. Customer Operations has some ceilings for growth but there are opportunities to move between departments, depending on skills

    Squarespace2019-03-13
  8. Helpful (13)

    "Very pleasant company, with so much unrealized potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Squarespace full-time for more than a year

    Pros

    Overall, I genuinely enjoyed my time at Squarespace. I have recommended the company to several friends. There were very few people I didn’t genuinely enjoy working with. Work-life balance was strong, and the office was super convenient - right near 8 subway lines, a PATH station, and even the Henry Hudson greenway. You gotta live with the endless honking on Friday nights, though.

    Cons

    - Culture of tolerating and ignoring broken things (in product, culture, tools & physical workplace) can discourage initiative-taking. Far too many examples to name here. It’s sad that I can’t think of a single concrete improvement during my time at Squarespace in response to employee feedback. - Top-down management approach makes ownership harder. Things that should be easy and fast become high-friction and frustrating...

    Show More

    Advice to Management

    - Align the comp structure to reward employee impact and performance. Decide what level of employee engagement you want, and design your compensation structure to support it. If you want the best people, you need to pay competitive wages. - Understand and invest in the culture as much as the product and customers — perhaps the biggest blind spot of Squarespace’s leadership. A list of executive-authored value statements...

    Show More
    Squarespace2019-02-11
  9. Helpful (7)

    "Customer Care needs to unionize"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Operations Advisor In Portland, OR in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Squarespace full-time for more than a year

    Pros

    Bike-friendly, decent benefits, great maternity/paternity leave, coworkers

    Cons

    No bonuses in Customer Care, Team Leads who manage the Customer Care Advisors don't know the product, minimal stock options in Customer Operations, extremely high turnover rate for Advisors

    Advice to Management

    Give Advisors more reasons to stay

    Squarespace2019-02-27
  10. Helpful (2)

    "Best Work Environment for Innovation!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Squarespace full-time for less than a year

    Pros

    - Collaborative environment, no red-tape anywhere - Friendliest co-workers, so easy to speak to everyone at the company - Thoughtfulness in every detail from the interview process to the onboarding experience! - Innovation everywhere, so excited to see where we go next

    Cons

    - Nothing to think of yet!

    Squarespace2019-02-05
Found 180 reviews