Squarespace Reviews | Glassdoor

Squarespace Reviews

Updated November 20, 2017
130 reviews

Filter

Filter

Full-timePart-time

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Anthony Casalena
100 Ratings

130 Employee Reviews

Sort: PopularRatingDate

Pros
  • Other benefits include free catered lunch and a great healthcare package (in 18 reviews)

  • Great work environment, you're able to work from home when needed plus flexible vacations (in 9 reviews)

Cons
  • There is a divide where people that have been there for longer than 2 years are not feeling valued and do not feel that there is room for growth (in 6 reviews)

  • Other negative reviews here accurately reflect life in Customer Care in great depth, so just to echo similar points: (in 9 reviews)

More Pros and Cons

  1. "What an employer should strive to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Squarespace full-time (Less than a year)

    Pros

    - Work/life balance
    - Impactful work
    - Ownership or projects
    - Autonomy

    Cons

    - Keep working on adjust communications to the larger teams/org

    Advice to Management

    - Ensure you have a plan to grow people. I can see it but want to see it continue to grow.


  2. "Great Experience So Far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Squarespace full-time (Less than a year)

    Pros

    -Incredible/Inclusive Benefits
    -Beautiful office space
    -Solid on-boarding process
    -Feels more grown-up than any tech company I've worked for. People take their work seriously yet know how to have fun and be human with each other.
    -Creative and collaborative
    -Innovation comes from all levels
    -Strong product with a strong future, using new technologies. Product roadmap is thoughtful and exciting
    -Financially [more than] stable with great growth opportunities, both for the company and for the individual

    Cons

    -Going through a period of change, as any company does when going from small start-up to mid-sized, established company. Good news is that the company is investing in things like Diversity & Inclusion, Learning&Development, Experience, and Employer Branding to help scale the right way.

    Advice to Management

    Continue to be transparent, invest in culture, and focus on manager development and training.

  3. "FE interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Squarespace full-time

    Pros

    It's really a good company.

    Cons

    um but everything is good.


  4. "Real(!) Cutting-edge Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Scientist in New York, NY
    Current Employee - Data Scientist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Squarespace full-time (More than a year)

    Pros

    Data scientists on the Strategy team work on fascinating business problems, develop pretty cool machine learning models, and have real influence on decision making across the organization. As the data science and data engineering teams have grown, our ability to do interesting work has definitely expanded. Subteams (Business, Product, and Marketing do long-term "consulting" style projects as well as providing increasingly fine-grained metrics on business performance, customer experience, and marketing efficacy.

    Cons

    Data scientists on the Strategy team work on *Strategy*. There is a machine learning team for engineers who put machine learning models into production. It is possible to move between these two teams in theory, but these are different mandates.


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Squarespace full-time (More than 5 years)

    Pros

    Time to work through projects, ability to make mistakes

    Cons

    Not much to say here


  6. Helpful (4)

    "Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Squarespace full-time

    Pros

    Catered lunches, somewhat of a cool office.

    Cons

    Everything Else, no growth opportunities, bad management who do not know how to manage.


  7. Helpful (1)

    "Come for the food, stay for the people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Expert in Portland, OR
    Former Employee - Expert in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Squarespace full-time (More than 3 years)

    Pros

    Great for recent grads or young people looking to build a resume. Great office perks, lunch and beer on tap. Work parties are amazing, and there is a general familial feel around the office. The product itself is really beautiful and easy to use. Very robust training materials, intended to set the adviser up for success. The people here are warm and caring, and generally the only reason people stay at this company for so long, myself included. Oh, and the benefits are amazing.

    Cons

    Poor management structure. Projects and teams are constantly switching ownership, making it difficult to get a straight answer. There is a lack of transparency on the hiring process as well as salary levels among employees of different tenure. There can be a general feeling of loyalty to the company above all else, including legitimate deputes. My largest qualm is the lack of advancement opportunities in the Portland office. There are many highly skilled and over qualified workers kept in menial customer service roles. Jobs become available internally very rarely, and are poorly communicated to employees. Often external hires are brought in and not trained adequately on the platform, creating a disconnect between management and their subordinates. There is very poor communication throughout the organization, with products being rolled out constantly without providing any information to advisers. There was often a strong feeling of shoulder tap promotions, particularly internally. Huge lack of racial diversity and acknowledgement of racial issues. Political discourse if often encouraged at work, creating a fraught work environment.

    Advice to Management

    Value individual contributors more openly. Make improving communication paths a priority. Compensate all employees fairly and transparently. Work harder to promote racial diversity and community outreach to a racially diverse population.

  8. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Teams and co workers. Free lunch and snacks everyday and loads of fun events

    Cons

    Managerial upward growth limited but internal movements are available


  9. Helpful (6)

    "Customer Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Squarespace full-time (More than a year)

    Pros

    > Great People, actually, AMAZING people
    > Intense and in-depth training on marketable skills
    > The health insurance is amazing
    > A lot of resume building opportunities
    > Great entry level job

    Cons

    > Very little room for growth and they know it, so they call everything you could possibly get paid more for, a resume builder. They don't expect you to over stay your welcome.
    > Low pay
    > Expectation to join the Squarespace cult, where free lunch and gushers means life is fabulous.
    > High stress work environment, where metrics are king
    > 0% salary increases are possible at yearly review

    Advice to Management

    You guys think no one can do better than working for you, and treat is as a privilege, and treat people like they're disposable. It seems like a bad move to put so much money into training and education, to just cut people loose when all they want is more opportunity.


  10. Helpful (1)

    "Best Place that I've Worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Squarespace full-time

    Pros

    Amazing benefits including compensation, medical/dental benefits, amazing office space, free lunch/snacks, NYC rooftop and happy hours, employee experience (welcome lunch, team outings

    Great company culture with monthly company all hands to stay in the know of the rapid growth. Extremely smart people that are great to work with and motivated to do great work. Relaxed work environment where employees are highly valued and trusted.

    Cons

    There is no bonus structure as part of compensation at this time.

    Advice to Management

    Keep up the great work!


Showing 130 of 137 reviews
Reset Filters