St. Louis Crisis Nursery Reviews | Glassdoor

St. Louis Crisis Nursery Reviews

Updated February 25, 2017
11 reviews

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Full-time Part-time

2.2
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11 Employee Reviews

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  1. Helpful (4)

    "Great place to start.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    The kids and families you assist are wonderful and the support from co-workers is great. Definitely a team atmosphere. This organization is not a day care facility and most children have mild to moderate behavioral problems and need one on one attention and TLC. There is an aspect of child care along with a social work mix. If you love kids and are passionate about preventing abuse this is a great place to start.

    Cons

    Most people leave due to the somewhat dysfunctional management team. Tends to take things too personal and has unrealistic expectations of staff. A few people wreak havoc on the rest of the staff. It is a stressful work environment as far as supporting families living in chronic poverty and taking care of children who are at risk of being abused or neglected. Management team makes stress level much greater.

    Advice to Management

    Look for the positive in the staff rather than the negative. Treat the staff as you do the clients and your donors. Trust your staff to make good decisions and support them. Everyone pretty much leaves here in time because of the dysfunctional leadership although most have loved the job.


  2. "Unrealistic Expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at St. Louis Crisis Nursery part-time

    Pros

    Working with the kids
    Helping others

    Cons

    Expect to be left alone with 5 kids, some with severe behavioral issues, ages anywhere 0-12 and be expected to care for them, manage their behaviors so they don't hurt each other or themselves, Cook, clean, do laundry, give baths, answer suicide calls, answer inquiry calls, handle people asking for free items from the front door, and complete intakes all while the supervisor is usually sitting upstairs in the office, offering zero help. When someone calls asking for help, you call the supervisor and although many times you have to turn them down for not qualifying or not having enough space, you have to give the bad news every time. People get angry with you for not having a spot. At the end of your shift you are supposed to have all of this paperwork and computer entry work done which is nearly impossible unless you are only caring for one kid that day. The supervisor can hear kids screaming and chaos from upstairs but chooses to ignore it to continue to sit down on the computer. The attitude from many of the intake counselors who have been there a while is not good. I got chastised there for handing out too many wipes to a mother at the door (tried to hand them one pack- a longtime intake counselor says "what are you doing? Give them just a few wipes in a ziplock!" It's a daycare job with about 100 other responsibilities rolled into one. Not worth the stress for the low pay. Oh, I forgot to mention, expect to constantly be guilted/bullied into working double shifts and working all of.your days off. You also will work without any lunch break at all.

    Advice to Management

    Pay your hourly workers a fair wage for what they do (which is running the operation)
    Be realistic about expectations
    Treat your employees better
    Have the managers come out of offices and get hands-on


  3. "They don't take care of their own."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at St. Louis Crisis Nursery full-time (More than 5 years)

    Pros

    The bottom-tier co-workers are passionate about helping those served
    It is rewarding helping families and kids in need

    Cons

    There is an obvious disconnect between the administration/management and the direct-care workers (they are clueless about how to properly/effectively run an agency)
    Significant turnover (due to lack of appropriate direction from administration such as overworking, underappreciating, and placing constant demands upon them that change from week-to-week with no consistency)
    High stress environment with little to no support from those responsible for overseeing
    Unrealistic expectations placed upon direct-care providers (it's really about five different jobs rolled into one)
    Non-competitive pay referenced with similar jobs (public record tax documents from agency show the funds are there to pay better wages)

    Advice to Management

    As a saying goes: "Clients do not come first, Employees come first. If you take proper care of your employees, they will take care of the clients." Implement this and you will quickly see a change in your turnover and overall quality of service delivery


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  5. "Great Learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intake Counselor in Saint Louis, MO
    Former Employee - Intake Counselor in Saint Louis, MO
    Doesn't Recommend

    I worked at St. Louis Crisis Nursery (Less than a year)

    Pros

    You can make a difference in a child's life.

    Cons

    This place is a nightmare! Run if you have the opportunity.
    -Working with an all female team is terrible. So much attitude being given.
    -The program coordinator has favorites (clearly visible).
    -Don't expect to move up in the company either.
    -Help is foreign to this company. Utterly ridiculous to have only 2 people on the floor doing intakes, taking care of infants, and trying to cook and do laundry.
    -No support at all. Upper management will send emails all day long.
    -No consistency is scheduling.
    -Your replacement at the end of your shift is likely to be late. If you get off at 11 expect to really get off at 1 w/o extra pay.
    -It is more like a daycare than an actual therapeutic environment.

    Advice to Management

    Do better. Management needs to be cleaned from the inside out.


  6. "A hot mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crisis Care Staff
    Former Employee - Crisis Care Staff
    Doesn't Recommend
    Neutral Outlook

    I worked at St. Louis Crisis Nursery full-time

    Pros

    Well-intentioned. Some-to-decent opportunity for promotion and varied experience. Effort is made to improve morale via "shoutouts" and other recognition- which is appreciated but needs to be supplemented through meaningful policy change and raises. Many great women with good intentions at all levels of the organization.

    Cons

    Crisis Care program serves as a 'bandaid' for families who generally continue to make same life choices that put their children in the same crisis perpetually. Clients assume and demand services- about 75% ungrateful and 25% grateful. Often it seems the Nursery prolongs the onset of what is an inevitable state intervention, keeping children of incapable parents in the hands of those parents longer, in effect relegating them to more emotional trauma. Repeat families - with records of lying about their situations to gain admission and of threatening staff with bodily harm- use services for partying and daycare services, clogging availability of slots for those who would actually need the organization in an emergency. The PR picture put out to the public is not at all representative of actual operations. Staff who try to complete all expected duties are worn extremely thin and written up for unsubstantial reasons, while others literally sleep through their shift and retain their job. Religious focus on having a "strengths-based" approach renders many conversations about clients so politically correct that they become void of substance and any rational action plan. You'll handle kids with behavior issues while answering suicide calls, completing inordinate paperwork and having clients bombard the front door for free items they received duplicates of last week. You'll make more waitressing. No men at all in the organization. No lunch break.

    Advice to Management

    Get analytical about whether the crisis care program is actually serving intended function. If you want to keep the"Strength based" approach utilize it alongside with common sense. Immediately discontinue clients who threaten staff. Have clear cut policies with clients and with staff that are equally applied to all.


  7. "Would be a great place to work BUT..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook

    I worked at St. Louis Crisis Nursery full-time (More than a year)

    Pros

    The children and families we serve make the frustrations of dealing with administrators worth it for a time, but not for more than a few years.

    Cons

    Management is unsupportive, manipulative, and does not respond to concerns of safety or otherwise. There is no consistent supervisory meetings and little gratitude. Staff are paid poorly and little other compensation is given. Have witnessed management be dishonest on several occasions and do not take any concerns by staff seriously (too large caseload, children with special behavioral needs, etc)

    Advice to Management

    I have plenty of advice but management doesn't care about my opinion regardless.


  8. Helpful (3)

    "Such a shame..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at St. Louis Crisis Nursery full-time

    Pros

    The mission of the Crisis Nursery is a wonderful and needed thing. Staff at the Nursery are overall loving and caring and are committed to the children and families that the Nursery serves. This organization attracts good people.

    Cons

    The Nursery struggles to maintain its employees due to micromanagement on almost every level, lack of resources for staff to adequately do their jobs, and poor executive leadership. Many qualified staff on every level (entry level, professional) have left within the last year or two due to continued struggles with poor executive leadership.

    Advice to Management

    This organization continues to grow and cannot be managed like it was years ago. Staff deserve as much respect and care as the families that are served by the Nursery. Unless there is major change in executive leadership this organization's future is in doubt.


  9. Helpful (1)

    "Great Vision, more staff support needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Neutral Outlook

    I have been working at St. Louis Crisis Nursery full-time (Less than a year)

    Pros

    Very flexible, multiple locations, staff is passionate and open with each other, Opportunity for growth in the agency is available

    Cons

    salary is mediocre at best, administration is not very responsive to staff concerns, programs are not very structured and lead to inefficiency in the agency

    Advice to Management

    lessen the over head and pass benefits down to on-the-ground staff. create a nurturing work environment where employees can really feel valued and heard.


  10. Helpful (2)

    "Chaotic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Childcare Assistant
    Former Employee - Childcare Assistant
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Wonderful mission. Helping kids/parents. Coworkers.
    I mostly enjoyed working with the volunteers and parents/kids.
    Learned about community resources.
    Helping the communty.

    Cons

    Management unprofessional
    Pressure/guilt trips to work doubles, even 5 mins before you are scheduled to go home
    A lot of favoritism between supervisors and staff
    Ratios are supposed to be important...but you are often left alone with a high number of high need infants and babies...And to answer the 24 hour crisis line
    NO BREAKS, NO LUNCH BREAKS, ETC
    Also requires 40 hours of training a year that you have to schedule...and this all for barely above min wage...
    Not much concern for staff safety.
    Again great idea but some major changes need to be made

    Advice to Management

    Obviously having 5 interviews or whatever isn't helping turnover...
    You keep losing good people from your managers
    Get managers who will help on the floor
    Make sure ratios are being followed and consider special needs kiddos!


  11. Helpful (1)

    "Great support network in place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    child abuse prevention and intervention services, great teams

    Cons

    limited career growth and staff appreciation days were weird



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