Staples Reviews | Glassdoor

Staples Reviews

Updated August 19, 2017
5,930 reviews

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3.2
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Staples CEO Shira Goodman
Shira Goodman
535 Ratings

5,930 Employee Reviews

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Pros
Cons
  • Back to school season can be overwhelmingly dutiful in this job (in 85 reviews)

  • Work life balance is a little challenging if you are on the technology teams (in 72 reviews)

More Pros and Cons

  1. Featured Review

    "Staples Culture is Amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Specialist in Remote, OR
    Current Employee - Talent Acquisition Specialist in Remote, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Staples full-time (Less than a year)

    Pros

    Employee Stock Purchase Plan, Employee Discount Program, Medical, Dental, Vision, Employer paid STD, Vacation and Sick time, Referral program

    Cons

    None really. There is a talent track program to move up within the company.

    Advice to Management

    Thank you for being so diligent with the Talent Track program.


  2. "Sr Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Enterprise Account Manager in Winter Garden, FL
    Former Employee - Senior Enterprise Account Manager in Winter Garden, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Staples full-time (More than 3 years)

    Pros

    Great place to work and advance

    Cons

    The closing of stores can negatively impact sales growth.,

    Advice to Management

    Listening to the employees would be wise

  3. "Staples"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Staples part-time

    Pros

    Flexible schedules, good for students

    Cons

    Underpaid for heavy workload


  4. "Great Potential for Contract Furniture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Staples full-time (Less than a year)

    Pros

    Very good starting salary with moderate upside potential, Very good support group from training and management, well known in certain market places.

    Cons

    Very hectic environment, Great training resources but poor training regimen, too much focus on Retail ... not enough on Contract / Mid-Market growth areas.

    Advice to Management

    Research Mid-Market / Contract Furniture market for growth potential, a 10 Billion dollar industry in North America.
    Focus on "long-term" potential in this area, not necessarily immediate results.
    Take time to an build in-depth training regimine for New employees on Salesforce, CFS, Sunrise, etc. Platforms and how they are interrelated in the "Staples Way".


  5. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent entry level pay with breaks

    Cons

    Not much growth potential in the long run.

    Advice to Management

    Not much.


  6. "Copy & Print Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Copy and Print Associate in Saskatoon, SK (Canada)
    Former Employee - Copy and Print Associate in Saskatoon, SK (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Staples full-time (More than a year)

    Pros

    The people! Yes, even management! Great work environment overall! You learn a lot in the copy centre, very fast paced, detail oriented work! You also learn a lot about people (your customers) lol! Great entry level job into the work force for someone is not going to university or college, but very flexible and understanding schedules for those who are! Good benefits for full time employees!

    Cons

    Sometimes the work never stopped, especially when you were short staffed, or you unexpectedly had to redo a customers order! The opposite side of that, sometimes it was super dead.


  7. "It's a Paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Printer Technician
    Current Employee - Printer Technician
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Staples full-time (Less than a year)

    Pros

    I work at the DCS, where we print things the local stores can't. Great things: Full benefits, full time hours, not dealing with customer directly.

    Cons

    Only half hour lunch, unpaid. I haven't had time to fully use my benefits because we've been so understaffed, often working over time and weekends to compensate. Have to deal with their COAs and system to manage orders that honestly made it much more complicated and get in the way too often. Clearly favoritism and some centers getting more love and attention than others. Those working in the offices are clearly disconnected with how the facilities are run on the ground. Print centers put at odds against each other, even between stores and print centers. They also don't like being told when something isn't realistic or ways to improve what's in place. Hard work isn't really rewarded; they want at least a warm body keeping things moving and the rest are expected to pick up the slack.Understaffed, need more knowledgeable staff. Classic corporate culture; look out for snakes in the grass and wolves in sheep's clothing. We're expected to do so much with so little support. Stress overload if you care about your job. You learn to just show up and just take the paycheck. Just slightly better than retail.

    Advice to Management

    Learn how the system actually works on the print floor. Actually understand how printing on the various machines work; it isn't just hitting a button and prints come out. Pay workers what they're worth; you want highly trained employees, then pay for it.

  8. "Easy Tech Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Staples part-time

    Pros

    Learned a lot about electronics
    Got certified to repair Electronics

    Cons

    forced to sell liquid armor
    No commission
    Pay is only $9/hr
    Doing things that long exceeded your pay grade
    Way too much talk about fishing
    Had to do other people's jobs
    Promoted undeserving employees

    Advice to Management

    Teach people to sell without fishing
    Give commission if you aren't gonna pay better


  9. "Great Place to Work- My Co-Workers are cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hours are pretty flexible based on your availability.

    Cons

    Lunch isn't paid. Supervisors are usually under a lot of stress and sometimes takes it out on the sales associate.

    Advice to Management

    Pay us more or we unionize!


  10. "Print and Marketing Associate Post"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Copy and Print Associate in Aiken, SC
    Current Employee - Copy and Print Associate in Aiken, SC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Staples part-time (More than a year)

    Pros

    Great rapport between employees
    Practical work experience
    Strict safety guidelines
    Decent insurance benefits for part-time (dental, vision, life, etc)

    Cons

    Little to no chance of advancement
    Random scheduling
    Chronically understaffed
    Rude and downright terrible customers

    Advice to Management

    The turnover rate for employees is fairly large (in the copy center as well as the rest of the store). Customers have no problem, with condemning our work as "easy" and "meaningless" then turning around and demanding that we do things for them, as they don't know how to operate their electronic devices. We are harassed and belittled often, and no female employee is safe from the sexual comments of lecherous old men, who genuinely believe they are doing nothing wrong (probably because they get away with harassment scot-free)
    The self-service devices require that customers have the common sense to read directions before attempting to operate them, which gives them far too much credit and these people rarely know how to forward an email from their smart phone.
    Corporate is so worried about bad surveys and complaints that customers are allowed to be rude and nasty to us, and frequently receive compensation for it. I have seen customers verbally abuse employees only for managers to give said customer a discount or their order at no charge. As worried as management is about theft, they have no problem giving away hundreds of dollars in print orders.


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