Staples Reviews in Rochester, NY | Glassdoor

Staples Rochester Reviews

Updated June 25, 2017
13 reviews

Filter

Filter

Rochester, NY

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Staples CEO Shira Goodman
Shira Goodman
2 Ratings

13 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Back to school season can be overwhelmingly dutiful in this job (in 88 reviews)

  • Work life balance is a little challenging if you are on the technology teams (in 75 reviews)

More Pros and Cons

  1. "Help Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Support in Rochester, NY
    Current Employee - Help Desk Support in Rochester, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Staples full-time (More than 10 years)

    Pros

    Good management and work environment pleasant.

    Cons

    Pay and increases not match job done after working over 10 years at Staples.

    Advice to Management

    Need no advise for immediate management - doing good job. But higher up, need to remember employees who work directly with the customer.


  2. "Challenging & Underpaying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Copy & Print Center Supervisor in Rochester, NY
    Current Employee - Copy & Print Center Supervisor in Rochester, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Staples full-time (More than a year)

    Pros

    Challenge, Customer Service, High Mobility

    Cons

    Low pay, Customer Service, Understaffing, Busy

    Advice to Management

    More man hours, full time associates (not just managers and sups), additional hours for training, better team communication

  3. "Staples Job Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SSR in Rochester, NY
    Current Employee - SSR in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Staples full-time (More than 10 years)

    Pros

    We are treated fairly. I enjoy coming to work everyday and love the people I work with and the work atmosphere. I enjoy all the perks of the job too and overall enjoy helping customers out with their every day needs.

    Cons

    Career advancement can be tough at times. You may want to apply for a position when you have been in your role for the standard 6 months but the position you are applying for requires current position of 12 months, even though you have been with the company 10 years. A month goes by and the job posting is still listed. It's a let down because due to those restrictions you may not get some of the best candidates to apply for the position.

    Advice to Management

    keep up the great work!


  4. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Copy & Print Center Associate in Rochester, NY
    Current Employee - Copy & Print Center Associate in Rochester, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Staples part-time (More than 3 years)

    Pros

    Can use coupons with your 10% associate discount. Staples stars are good when the managers actually give them out. Corporate comes in a lot to assess store.

    Cons

    Discount is only 10%. Quick turn over. Copy center machines constantly breaking down.


  5. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Rochester, NY
    Former Employee - Call Center Representative in Rochester, NY
    Recommends
    Neutral Outlook

    I worked at Staples full-time (More than 5 years)

    Pros

    they care about their employees

    Cons

    sometime a large lethargic giant

    Advice to Management

    none


  6. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at Staples (Less than a year)

    Pros

    Great ppl great pay and great manager

    Cons

    The fact that you can't be a minute late to work


  7. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Staples full-time

    Pros

    Pay and hours
    Team efforts
    Great Support

    Cons

    Attendance Policy
    Flexibility concerns
    Hr not caring

  8. "Call Center Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Working day shifts, Monday through Friday

    Cons

    Low pay, and basic training for position.


  9. "Not a bad place to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Staples full-time (More than 3 years)

    Pros

    Vacation Time and Personal Time
    Okay pay for what you do

    Cons

    Benefits not the Best
    Management sometimes lacking knowledge of Job over view

    Advice to Management

    Promote from within the company rather then from outside


  10. "Not the company it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Specialist in Rochester, NY
    Current Employee - Inventory Specialist in Rochester, NY
    Doesn't Recommend

    I have been working at Staples full-time (More than 10 years)

    Pros

    They used to be a good company to work for. They used to be about their employees but now it's just about the big bosses making money.

    Cons

    Management is not good, not enough employees, no raises, training is not good.

    Advice to Management

    Employees need to feel appreciated. Everyone should get raises no matter their job title. Sometimes their position doesn't reflect the work they actually do. We usually do way more than our job description entails.


Showing 13 of 6,254 reviews
Reset Filters