StarTek Canada Services Reviews | Glassdoor

StarTek Canada Services Reviews

Updated June 22, 2017
3 reviews

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3.4
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  1. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hamilton, OH
    Former Employee - Customer Service Representative in Hamilton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have a strong background in customer service and billing ability to provide a professional demeanor and to customers creating smiles

    Cons

    the location of the job was a little bit further than I anticipated


  2. "Good Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Quezon City, National Capital Region (Philippines)
    Former Employee - Technical Support Representative in Quezon City, National Capital Region (Philippines)
    Recommends
    Negative Outlook

    I worked at StarTek Canada Services full-time (More than a year)

    Pros

    Friendly and accommodating work environment.

    Cons

    Compensation and management issues that will make you think twice in choosing the company.

    Advice to Management

    Have a transparent but professional attitude.

  3. "Never Again!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Kingston, ON (Canada)
    Former Employee - Customer Service Representative II in Kingston, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    Pros

    What pros? The only good thing I can say is they paid for my "training"

    Cons

    The working environment is terrible. Where else can you go to work and have management threaten to fire you if you WON'T work overtime due to actually wanting to see my family on my SCHEDULED day off!. Management only works with you if you play to sandbox game. As an ADULT this kind of work environment should be left behind with the dinosaurs. This type of call cenre work really demands that the employees who take the calls and deal with the customers should be helped and assisted by management instead of the corporate entity mentality taking over and just pushing the employees who do their job well out the door. No, I didn't get fired, I quit due to threats to my job. What happened is that I did my job too well (100% quality for months) and was punished for this.

    Advice to Management

    Try a different approach to running the company. You will have a LOT less employee turnover and associated cost for new employee 'training' will lower dramatically if you do what you can to keep the employees you have that ALREADY are more than efficient at their job