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StarTek Reviews

Updated February 21, 2018
415 reviews

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2.9
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StarTek CEO Chad Carlson
Chad Carlson
146 Ratings

415 Employee Reviews

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Pros
  • It was a great place to work from home (in 17 reviews)

  • I love the Positive work environment (in 17 reviews)

Cons
  • Change is constant like any call center (in 23 reviews)

  • Too much stress from focusing on good customer service rather than solving customer problems (in 15 reviews)

More Pros and Cons

  1. "Csr floor walker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Floor Walker in Mansfield, OH
    Former Employee - Customer Service Representative Floor Walker in Mansfield, OH
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    Atmosphere and training for 8 weeks

    Cons

    Changing management with different policies

    Advice to Management

    More consistent policies


  2. "Good job/life experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer in Farmington, MO
    Current Employee - Trainer in Farmington, MO
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at StarTek full-time (More than 5 years)

    Pros

    Development in an office setting, and with customer service on corporate level. Opportunity to advance within the company. Family environment and an overall good environment to work in.

    Cons

    Communication. A communication company that can not communicate. Corporate leaders/account executives fail to communicate effectively to lower management or entry level employees leaving a cloud of uncertainty above everyone and potentially effecting the production of those that concern themselves with the whole of the company. Executives fail to push hard and seem to under bid other vendors which typically results in a staff that feels under paid.

    Advice to Management

    Don’t just challenge your teams. Challenge yourselves. Challenge your clients. If you always present yourself as the “will do anything for little money” company, you always will be that company.

  3. "Call center customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    Since this is a BPO you have the opportunity to get experience working for various client businesses while still being employed by the same company. There is opportunity for advancement. After one year they have a 5% match for their 401K

    Cons

    The pay is on the low side for call centers.


  4. "Sales and Tech Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Harrison, OH
    Former Employee - Sales Manager in Harrison, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    The pay at this company was very competitive and they are willing to take risks on new managers and Team Leads.

    Cons

    The cons of this company were the stress levels put on management, lack of managerial employees, and everything a rep said was taken at its word instead of being fact checked.

    Advice to Management

    My advice to management is to Hire more managers. Great company! Just short staffed and don’t necessarily listen to every word a rep says.


  5. "Csr"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StarTek full-time

    Pros

    Work with your schedule offers great floor support

    Cons

    Not clear in expectations during training


  6. "Customer Engagement Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at StarTek full-time

    Pros

    Potential for increased pay based on sales and commission.
    Opportunities to advance and move up within company.

    Cons

    All new employees start out working 2nd shift.

    Advice to Management

    Training needs to be restructured for new employees in order for them to be better prepared and have the proper tools and knowledge to succeed at their job.


  7. "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at StarTek full-time

    Pros

    Good opportunities to earn bonuses.

    Cons

    There were too many ridiculous rules that made no sense.

    Advice to Management

    Lighten up and treat your employees like human beings

  8. "ATS PIM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTek full-time

    Pros

    The people you work with on a daily basis

    Cons

    the wage was low and not change moved over seas


  9. Helpful (1)

    "Engagement Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Coach
    Current Employee - Engagement Coach
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at StarTek full-time (More than 5 years)

    Pros

    Flexibility and potential for upward movement.

    Cons

    This is a BPO and as such Startek is "beholding to the Client and the end user /customer". This creates a significant amount of angst as you are essentially book ended by 2 customers and so their is a sense of inpermanance and turn over is consequently very high.

    Advice to Management

    Stand up to the client. Be good enough and strong enough in your culture and work ethic to make them want you for more than a low ball contract bid. Level up! People are your asset. There would be some client attrition and the stockholders would make some noise but you would be leaner and meaner and better for it in the long run.


  10. Helpful (1)

    "Yikes don’t even apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    If you need something quick they will literally hire anybody and everybody that breathes-just don’t expect it to last. That’s not even a pro.

    Cons

    -everyone hates their job
    -sooooo boring
    -you have to dress business even though it’s a run of the mill call center
    -you can literally be fired at any moment. There was a contract that was dropped and the majority of employees lost their jobs, you can tell that upper management knew because people would talk about it for weeks, like everyone is getting laid off. Upper management would be like “oh no, we are being transparent that would never happen” and then the next day everyone lost their jobs but they still said we had to work for another two weeks (LOL) it was a total slap in the face especially to the teams that were hired just weeks prior to this happening
    -the managers were very micro-manager types and were miserable also
    -no fun- no laughing- don’t smile you’re not allowed

    Advice to Management

    Just stop. Let someone else buy the company you’ve dug yourself too deep.


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