StarTek Reviews | Glassdoor

StarTek Reviews

Updated November 9, 2017
389 reviews

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2.9
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StarTek CEO Chad Carlson
Chad Carlson
135 Ratings

389 Employee Reviews

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Pros
  • It was a great place to work from home (in 17 reviews)

  • I love the Positive work environment (in 16 reviews)

Cons
  • Change is constant like any call center (in 21 reviews)

  • Too much stress from focusing on good customer service rather than solving customer problems (in 15 reviews)

More Pros and Cons

  1. "Good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at StarTek full-time

    Pros

    Friendly environment with good management

    Cons

    Laid off shortly after company was bought


  2. "answering calls, assisting customers, online ordering services"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StarTek full-time

    Pros

    environment, fast paced and busy work

    Cons

    work hours are non negotiable

  3. Helpful (1)

    "engagement specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StarTek full-time

    Pros

    great company, great pay, great training

    Cons

    starting off hours can be rough


  4. "CSR tier 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jeffersonville, KY
    Former Employee - Customer Service Representative in Jeffersonville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    Friendly co-workers that's about it.

    Cons

    They let one person grade all your calls and chats.

    Advice to Management

    Stop basing everything off your own scores, try actually not taking advice from one person and take it from everyone.


  5. "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engagement Specialist in Hot Springs, AR
    Former Employee - Engagement Specialist in Hot Springs, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    Great training staff. Amazing hours and peers and food business all around along with 3 breaks

    Cons

    Time of breaks amd customers

    Advice to Management

    Be more helpfull


  6. "Don't Work Here"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There are some great people you meet in large work communities

    Cons

    Poor Leadership, poor HR department, no structure, people and managers just do whatever they want. Not great wages, mediocre training, they do not set up employees to succeed but rather to fail, which is why this place is such a revolving door.


  7. "Easy work but very stressful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Farmington, MO
    Former Employee - Customer Service Representative in Farmington, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    Good hours, average pay. The better you did on your calls the more opportunity for more money. Rewarded for efficiently.

    Cons

    Everything kept changing. Every couple of months they changed systems or owners. A little bit too crowded for working on the phone.

  8. "It's ok if your cas dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Agent in Farmington, MO
    Current Employee - Phone Agent in Farmington, MO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at StarTek full-time (Less than a year)

    Pros

    Friendly coworkers, good hours

    Cons

    Underpaid for job done, horrible tools to work with, underpaid for the job done and favoritism to the casino dept

    Advice to Management

    Do your jobs and help people if they aren't on your team and recognize all depts work.


  9. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at StarTek (More than a year)

    Pros

    Leadership onsite is on the same page and work hard together to improve the company.

    Cons

    No follow through from corporate leadership. Which leads to many changes in leadership because of the lack of coaching and support to those who are working with the front line. Leaders at site level have very little work life balance.


  10. "Patient Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Coordinator in Colorado Springs, CO
    Current Employee - Patient Coordinator in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at StarTek full-time (More than 3 years)

    Pros

    Great co-workers and decent benefits

    Cons

    After three years of working for multiple clients, they cut my hours by 25% without proper warning.

    Advice to Management

    Put the people before the numbers.


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