StarTek Reviews | Glassdoor

StarTek Reviews

Updated May 31, 2018
434 reviews

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3.0
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StarTek CEO Chad Carlson
Chad Carlson
158 Ratings

434 Employee Reviews

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Pros
  • "It was a great place to work from home" (in 17 reviews)

  • "Full Time Benefits, Staff development" (in 17 reviews)

Cons
  • "Change is constant like any call center" (in 23 reviews)

  • "Too much stress from focusing on good customer service rather than solving customer problems" (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "engagement specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StarTek full-time

    Pros

    great company, great pay, great training

    Cons

    starting off hours can be rough


  2. "Charbroil Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Charbroil Specialist in Jeffersonville, IN
    Current Employee - Charbroil Specialist in Jeffersonville, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time (Less than a year)

    Pros

    They work with you a lot so you are never alone or left out.

    Cons

    There are no cons to startek.

  3. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at StarTek full-time

    Pros

    They let you dress very comfortably.

    Cons

    Low pay and benefits.


  4. "Cares about its employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Customer Engagement Representative in Jeffersonville, IN
    Current Employee - Customer Engagement Representative in Jeffersonville, IN
    Recommends

    I have been working at StarTek part-time (Less than a year)

    Pros

    Wonderful environment, they vare about employees. Startek rewards employees weekly for good attendance. They have activities every day of the week, like food, hat day, pj day. Paid food days dirt cheap and money goes toward a fund for their own employees for emergency situations. Startek always rewards overtime workers with free lunch

    Cons

    Need updated computer systems. Software glitchy


  5. "Don't care about people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lynchburg, VA
    Former Employee - Customer Service Representative in Lynchburg, VA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    Pay, employees, some fun, offers prizes

    Cons

    High cost benefits, more than 50% of salary, don't care about people, promote by popularity not skills.

    Advice to Management

    Promote people by skills and knowledge not popularity


  6. Helpful (1)

    "Excellent Management and team support."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FEMA Support Specialist in Colorado Springs, CO
    Former Employee - FEMA Support Specialist in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    The company is run by people who care about the well-being of their employees. They provide snacks for everyone so you don't have to work on an empty stomach. They give you prizes & sometimes money to reward you for coming to work. They give you raises pretty fast if you dedicate yourself to your job. They make you feel like a member of a family.

    Cons

    The pay is terrible. That is honestly the only bad thing I have to say about StarTEK. I loved that company and I would have continued to work for them much longer if corporate hadn't closed our site.

    Advice to Management

    I would encourage you to do deeper background checks and pay people what they are worth.


  7. "Communications specialist"

    StarStarStarStarStar
    Former Employee - Not Available in Henryville, IN
    Former Employee - Not Available in Henryville, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    Easy work, and loved my supervisors.

    Cons

    Environment was too negative, they needed to hire better coworkers.

  8. "Amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time

    Pros

    - Benefits
    - Leadership
    - Flexibility
    - Growth Oppurtunities

    Cons

    None this is a great place!


  9. "OK job for hotsprings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engagement Specialist in Hot Springs, AR
    Former Employee - Engagement Specialist in Hot Springs, AR
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    Free food and paid time off

    Cons

    Lack of supervisors and support

    Advice to Management

    Come out on the floor and support the people with flags up


  10. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lynchburg, VA
    Current Employee - Customer Service Representative in Lynchburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time (More than a year)

    Pros

    Great company and opportunities love startek

    Cons

    Can be stressful. at times sedentary office job

    Advice to Management

    Great keep up the good work


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