StarTek Reviews | Glassdoor

StarTek Reviews

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Found 492 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
50%
Approve of CEO
StarTek CEO Chad Carlson
Chad Carlson
184 Ratings
Pros
Cons
More Pros and Cons
  1. "Customer Service"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at StarTek full-time

    Pros

    Everybody there is like a family, you get your hours, pay is great, work with you on schedules

    Cons

    It’s cold inside, so dress warm or bring a blanket

    StarTek2019-04-17
  2. "It was an easy job with awesome ppl"

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      Former Employee - Anonymous Employee 

      I worked at StarTek full-time (Less than a year)

      Pros

      Steady yet repetitious work. Great environment.

      Cons

      Call center. Angry customers.

      StarTek2019-04-07
    • "Great place for those with no experience"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Call Center Customer Service Representative in Mansfield, OH
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at StarTek part-time (Less than a year)

      Pros

      Very involved in communities Volunteer opportunities Full time and part time avsilsble

      Cons

      Immature management Closed minded Salary is much lower than other call centers

      Advice to Management

      Need mature professional supervisors that can control their team members and their offensive language.

      StarTek2019-04-04
    • "OK job"

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      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service in Lynchburg, VA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at StarTek part-time for more than a year

      Pros

      Mostly good supervisors, friendly people.

      Cons

      Low pay, lots of drama between employees.

      Advice to Management

      Stop the favoritism

      StarTek2019-04-14
    • "Good For In Between Job"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Myrtle Beach, SC
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at StarTek full-time (Less than a year)

      Pros

      If you have no outside obligations with no structure this is the job for you.

      Cons

      They will switch your supervisor without notifying you and switch your schedule all the time. If you have a family and you need a specific structured schedule forget it.

      Advice to Management

      Treat employees as human beings even if you know this is a low level job. Getting assistance from management on the floor is very hard to do. They do not want to help and expect you to figure it out on your own.

      StarTek2019-04-10
    • "Great"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at StarTek full-time for more than a year

      Pros

      I worked over night it was great and gr at pay and benefits unlimited overtime

      Cons

      Long hours, I don't have anything bad to say about the job

      StarTek2019-03-23
    • "Made some awesome friends"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Grand Junction, CO
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at StarTek full-time for more than 5 years

      Pros

      My work family was great

      Cons

      Dealing with incredibly stupid people

      Advice to Management

      Need to raise the wage cap

      StarTek2019-04-13
    • "One sided relationship"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at StarTek

      Pros

      Easy work, flexible time off, great coworkers

      Cons

      If you are a good worker you will get extra responsibilities under the guise of "helping out the company", but soon you are covering peoples job that the company decided to cut ties with and now it is your role to do your and their role.

      Advice to Management

      Hold yourself to the same expectations you hold your subordinates to. You and corporate demand items to be completed in a timely manner but when the subordinates expect something from corporate they are told it is on hold due to a merger, spending freeze, or hiring freeze

      StarTek2019-03-05
    • "Call Center"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Call Center Representative in Mansfield, OH
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at StarTek full-time (Less than a year)

      Pros

      Multiple lines of business Full time and part time positions Very involved and dedicated within their communities Monthly Local Business Showcase

      Cons

      Very low wages Poor Management Offensive & Immature Peers Unclean working environment Unreasonable Expectations

      Advice to Management

      The language used by many of those in the call center is very offensive, vulgar, and very unprofessional. Some of the management team is involved in this unprofessional behavior. In order to recruit and keep employees, that are professionals, the wages have to be higher. $9.75 an hour is unreasonable for experienced employees and new hires. The management team should not yell at their employees from across the room....

      Show More
      StarTek2019-03-17
    • "Great start"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      Current Employee - Team Lead in Jeffersonville, IN

      I have been working at StarTek full-time for more than 5 years

      Pros

      benefits, great staff, great culture

      Cons

      pay structure, turnover, program restrictions

      StarTek2019-02-19
    Found 492 reviews