StarTek Reviews | Glassdoor

StarTek Reviews

Updated September 21, 2018
456 reviews

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2.9
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StarTek CEO Chad Carlson
Chad Carlson
170 Ratings

456 Employee Reviews

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Pros
  • "It was a great place to work from home" (in 17 reviews)

  • "Full Time Benefits, Staff development" (in 20 reviews)

Cons
  • "Change is constant like any call center" (in 23 reviews)

  • "Too much stress from focusing on good customer service rather than solving customer problems" (in 15 reviews)

More Pros and Cons

  1. "Solid Call Center Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, Overtime, Opportunity for Advancement if you have a good attitude.

    Cons

    The Health Insurance can be pricey for someone with dependents


  2. "Multiple"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at StarTek full-time

    Pros

    Employment opportunity immediately, you get paid reliably

    Cons

    Micromanagement very high, scheduling can be difficult to work with

  3. "Advancement Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Specialist in Hot Springs, AR
    Current Employee - Engagement Specialist in Hot Springs, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time (More than a year)

    Pros

    STARTEK is a fun environment and always has great activities throughout the week and on the weekends. Managers are approachable.

    Cons

    Dealing with upset customers can be difficult.

    Advice to Management

    Work on a pay for performance program so agents can earn more than the base hourly rate.


  4. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Specialist
    Current Employee - Engagement Specialist

    I have been working at StarTek full-time

    Pros

    They're always hiring, easy to get in to. Job is pretty easy but stressful sometimes.

    Cons

    Work Environment not clean; No growth career wise; Managers / Trainers tend to change their words from time to time

    Advice to Management

    Place more programs that will promote growth on its employees.


  5. "The relationships and experiences that where had was great however, poor choice of overall decisions to save money."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Lynchburg, VA
    Former Employee - Management in Lynchburg, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at StarTek full-time (More than 5 years)

    Pros

    The people are amazing and for an every level position as long as you show up you can do well.

    Cons

    In upper management money rules everything, not constant and favorites

    Advice to Management

    Take time to look at all aspects such as genure, performance, and engagement before making life impacting decisions . In addition live up to your word, follow the clause set up, and give notice as much as possible of changes


  6. "Startek is good if you need a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Coach in Myrtle Beach, SC
    Current Employee - Engagement Coach in Myrtle Beach, SC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at StarTek full-time (More than a year)

    Pros

    A/C, full time, OT available, relatively easy job.

    Cons

    monotonous, can be stressful, boring

    Advice to Management

    consistency, transparency, and communication are all key


  7. "Worst company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Specialist/Mentor in Lynchburg, VA
    Current Employee - Engagement Specialist/Mentor in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at StarTek full-time (More than a year)

    Pros

    Constant overtime
    Fast paced
    Literally just adding words to meet the word requirement.

    Cons

    No consistency

    No communication between management and agents

    Company cares nothing about their employees
    Has "fun at work" posted all over their page, when in reality, it's only the supervisors there while the agents are made to stay on the floor and work

    I've known three women get fired for missing time to go to the doctor because they're pregnant.

    Crappy pay

    One of my agents got fired for missing too much time because she was hospitalized for having the flu and pneumonia. They literally called her in the hospital to fire her.

    We're made to rush customers and cheat the system to get our metrics to goal, but get corrective actions of caught.

    Apparently "Mandatory Overtime" is a thing you'll get written up for not doing.

    No real opportunity to morve up now that TMobile is closed down.

    Computers constantly freezing and crashing, but you get in trouble for not working when the screen is frozen.

    Weather hazards don't matter. You get in trouble if you don't risk your life driving through hurricanes and snow storms to get there. And if you crash on the way, you still get in trouble.

    They tell you you get 2 hours of unpaid time off, but if you take it, you get written up.

    Vacation time is 2.5 hours a paycheck.

    Messed up paychecks more than once.

    Pay is anywhere between $9-$10.50 per hour.

    Maximum amount you can get in a yearly raise is $0.35 and they include the metrics from your training.

    Worked there for 1.5 years and had 6 different shifts due to mandatory shift bids.

    Advice to Management

    Get your act together and act like you care about your employees.

  8. "Guaranteed paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Myrtle Beach, SC
    Former Employee - Anonymous Employee in Myrtle Beach, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    Guaranteed full time 40 hour paycheck

    Cons

    This place is a hot mess, a ton of turnover, I had more than 10 different supervisors in a year, etc


  9. "Steer clear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Hamilton, OH
    Former Employee - Retention Specialist in Hamilton, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    Some of the coaches were great

    Cons

    Management is horrible in most cases, pests that they cant get under control, a lot of high school like drama, nice to your face but talk trash about you behind your back, and you don't get recognition that you deserve. All they seem to care about are "numbers", not customer satisfaction, only that you are meeting the quoted numbers

    Advice to Management

    LISTEN to your employees


  10. Helpful (1)

    "Great company, but unstable at the moment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Greenwood Village, Arapahoe, CO
    Former Employee - Director in Greenwood Village, Arapahoe, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at StarTek full-time (More than 5 years)

    Pros

    Work from home
    Co-workers were great

    Cons

    Company is unstable at the moment due to being acquired


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