StarTek Reviews | Glassdoor

StarTek Reviews

Updated March 14, 2017
130 reviews

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Current Employees

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
StarTek CEO Chad Carlson
Chad Carlson
46 Ratings

130 Employee Reviews

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Pros
  • It was a great place to work from home (in 16 reviews)

  • Can drop to part or go up to full time (in 14 reviews)

Cons
  • All while telling you the new call center is just for overflow calls (in 18 reviews)

  • The line of business is customer service so the types of calls are typically billing questions (in 13 reviews)

More Pros and Cons

  1. "Awesome company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Specialist in Hamilton, OH
    Current Employee - Engagement Specialist in Hamilton, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at StarTek full-time (Less than a year)

    Pros

    Decent pay and ample growth opportunities

    Cons

    Days off aren't consecutive, so it may be hard to plan an actual vacation if I want VTO but the requested dates aren't available to fill in the days in between my scheduled off days

    Advice to Management

    Keep up the good work!


  2. "Patient Care Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Coordinator in Colorado Springs, CO
    Current Employee - Patient Care Coordinator in Colorado Springs, CO
    Recommends
    Approves of CEO

    I have been working at StarTek full-time (Less than a year)

    Pros

    I love the Positive work environment

    Cons

    N/A None at this time


  3. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Specialist in Lynchburg, VA
    Current Employee - Engagement Specialist in Lynchburg, VA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at StarTek part-time (More than 3 years)

    Pros

    Steady work, insurance, vacation & 401K

    Cons

    You must stay in the popular clique

    Advice to Management

    Pay attention to everyone not just your so called friends


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Myrtle Beach, SC
    Current Employee - Anonymous Employee in Myrtle Beach, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at StarTek full-time

    Pros

    It pays well and depending on your supervisor and team it can be a great working experience.

    Cons

    Calls can be back to back, and startek is always worried about losing a client, training is inadequate


  6. "It's ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lynchburg, VA
    Current Employee - Customer Service Representative in Lynchburg, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at StarTek part-time (Less than a year)

    Pros

    If you're good at what you do, you'll succeed. Potential for bonuses and overtime constantly.

    Cons

    There can be confusion. Transfers can lead to more work and the same pay.


  7. "Charge RN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Charge RN in Colorado Springs, CO
    Current Employee - Charge RN in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Increased knowledge base of pediatrics to geriatrics

    Cons

    Pay, co-workers, management, old building

    Advice to Management

    Listen to employee concerns


  8. "QUALITY ASSURANCE SUPERVISOR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance
    Current Employee - Quality Assurance
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time (More than a year)

    Pros

    Excellent management and training available as well as good working atmosphere. Also, significant room for advancement within the company.

    Cons

    Lower pay than other competitors

    Advice to Management

    Raise the salary to closer to the industry standard


  9. "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Promotion opportunity
    Lots of activities to engage employees
    Strong community presence

    Cons

    Communication
    Overall a pretty good company to work for


  10. "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Promote from within, decent benefits

    Cons

    Lots of politics, not fair to hard working people

    Advice to Management

    Pay attention and be fair to your hardworkers, not just the ones who suck up


  11. "okay"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Time off, the people, freedom

    Cons

    Small company could pay a little better

    Advice to Management

    Nothing



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