StarTek Reviews | Glassdoor

StarTek Reviews

Updated July 22, 2017
352 reviews

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2.9
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StarTek CEO Chad Carlson
Chad Carlson
124 Ratings

352 Employee Reviews

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Pros
  • It was a great place to work from home (in 17 reviews)

  • Can drop to part or go up to full time (in 14 reviews)

Cons
  • Change is constant like any call center (in 22 reviews)

  • The line of business is customer service so the types of calls are typically billing questions (in 13 reviews)

More Pros and Cons

  1. "Best place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time (Less than a year)

    Pros

    The only place I have ever worked where where management works hard to make the job enjoyable.

    Cons

    Need more leadership for so many people.

    Advice to Management

    Just keep bringing it!!


  2. "Don't work here if you value family time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lynchburg, VA
    Current Employee - Anonymous Employee in Lynchburg, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at StarTek full-time (More than 3 years)

    Pros

    Good for people whom don't have kids or like to work OT and make decent money

    Cons

    The supervisors show little to no sympathy

  3. "Good job for first time job or inbetween jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Grand Junction, CO
    Former Employee - Collections Specialist in Grand Junction, CO
    Doesn't Recommend

    I worked at StarTek (More than a year)

    Pros

    Training was very good before putting you on the floor. Supervisors were always supportive. It was used as a short term job while searching for better career match and so need were met in that regard.

    Cons

    You were timed on calls and sometimes it took forever for help in assisting with caller and you got dinged for transfers. To much negative actions to try to help customer is best way possible. Very stressful job.


  4. "Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH

    I worked at StarTek (More than 3 years)

    Pros

    Great opportunity for bonuses and commission. Learned a lot.

    Cons

    Unstable in terms of rules, regulation and procedures. They not value their employees. They will fire you just to look at you. Loyalty means nothing to them.

    Advice to Management

    Get your act together and take responsibility for your mess ups. Value your workers more and give them the benefit of the doubt. You reap what you sow.


  5. "Great place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StarTek full-time (More than 3 years)

    Pros

    Lot of overtime available

    Cons

    None I can think of

    Advice to Management

    None at this time


  6. "Good while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Greenwood Village, CO
    Former Employee - Bilingual Customer Service Representative in Greenwood Village, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at StarTek full-time (More than 5 years)

    Pros

    Got to work from home. Health insurance provided. Training was good. Extra hourly pay for bilingual CSRs.

    Cons

    Low pay. Infrequent pay raises. No reimbursement for landline phone expenses.

    Advice to Management

    Have more contracts which allow remote work.


  7. "Recruiting Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StarTek full-time

    Pros

    Fun, good support system, great budgets to keep the recruiting flow going.

    Cons

    New faces all the time, chaotic at times, making clients happy ALL the time

  8. Helpful (1)

    "Make Brand Warrior Real"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Manager in Lynchburg, VA
    Former Employee - Training Manager in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    Decent salary for mid-level management employees
    Has the latest and greatest software applications to optimize workloads
    Great bonus opportunities to lower-level employees

    Cons

    Lacks organizational structure
    Does not provide ongoing leadership development training for supervisors and support staff
    Does not set clear expectations for leaders
    "Fly by the seat of your pants" style of management

    Advice to Management

    Make the brand warrior concept real and hire leaders who have a vested interest in the overall success of the business.


  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    There are some great people to work with. Large break room with decent food options and free cereal.

    Cons

    One of the lowest paying call centers in the area. The company is struggling to keep mangers and the attrition rate is high. There are some managers that are clearly disinterested.

    Advice to Management

    Should consider changing the primary management personnel at this location. Increase the pay rate to be more competitive.


  10. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time

    Pros

    The people are amazing.

    Cons

    The pay is lacking.


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