StarTek Reviews | Glassdoor

StarTek Reviews

Updated September 26, 2017
371 reviews

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371 Employee Reviews

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Pros
  • It was a great place to work from home (in 17 reviews)

  • I love the Positive work environment (in 16 reviews)

Cons
  • Change is constant like any call center (in 21 reviews)

  • The line of business is customer service so the types of calls are typically billing questions (in 14 reviews)

More Pros and Cons

  1. "No one can stick around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTek full-time

    Pros

    Good pay, will hire anyone

    Cons

    Awful job experiences with irrate customers.

    Advice to Management

    Poor management system


  2. "Callcenter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jeffersonville, IN
    Former Employee - Anonymous Employee in Jeffersonville, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at StarTek full-time

    Pros

    Wide variety of hours, you can wear what you want

    Cons

    Sitting for 8 hrs uncomfortably

    Advice to Management

    More flexibility in hours never saw a bonus as promised

  3. "Best place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time (Less than a year)

    Pros

    The only place I have ever worked where where management works hard to make the job enjoyable.

    Cons

    Need more leadership for so many people.

    Advice to Management

    Just keep bringing it!!


  4. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTek full-time

    Pros

    Absolutely nothing!! This company is a joke.

    Cons

    Over worked.
    Under paid.
    Management is a joke.


  5. "Typical Call Center Job with Mediocre pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Collinsville, VA
    Former Employee - Customer Service Representative in Collinsville, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at StarTek (Less than a year)

    Pros

    free coffee, paid training, team leaders try to make a tough work environment more enjoyable

    Cons

    required to maintain metrics that are often beyond your control (such as whether you have to transfer customer) Giving poorer customer service often leads to higher metrics scores, several call centers including the one I worked at have been closed down since they began expanding to overseas locations

    Advice to Management

    pay your employees better and look into revamping the metrics algorithms, keep more jobs in the US instead of sending them to The Philippines etc


  6. "Good job for first time job or inbetween jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Grand Junction, CO
    Former Employee - Collections Specialist in Grand Junction, CO
    Doesn't Recommend

    I worked at StarTek (More than a year)

    Pros

    Training was very good before putting you on the floor. Supervisors were always supportive. It was used as a short term job while searching for better career match and so need were met in that regard.

    Cons

    You were timed on calls and sometimes it took forever for help in assisting with caller and you got dinged for transfers. To much negative actions to try to help customer is best way possible. Very stressful job.


  7. "Great place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StarTek full-time (More than 3 years)

    Pros

    Lot of overtime available

    Cons

    None I can think of

    Advice to Management

    None at this time

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hamilton, OH
    Former Employee - Anonymous Employee in Hamilton, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    There was nothing really good about this position. Every week someone was quitting or getting fired. Stay away.

    Cons

    Changing supervisor every month to every couple of months. Training for the client was not what we did on the floor. Some managers didn't help.


  9. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lynchburg, VA
    Former Employee - Customer Service Representative in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    Full time shifts available during peak seasons; will hire anyone who can pass the assessments. Will rehire former employees in some cases.

    Cons

    Team leads, supervisors and managers who have poor management skills; high turnover due to season work, low class workers, benefits not offered unless full time permanent which rarely happens. No adherence to dress code; significant number of employees very unprofessional in dress and manner.

    Advice to Management

    Just because someone is technically competent does not mean they are good managers. Listen to educated and high quality employees and implement changes to reduce 300% turnover rates.


  10. "Good while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Greenwood Village, CO
    Former Employee - Bilingual Customer Service Representative in Greenwood Village, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at StarTek full-time (More than 5 years)

    Pros

    Got to work from home. Health insurance provided. Training was good. Extra hourly pay for bilingual CSRs.

    Cons

    Low pay. Infrequent pay raises. No reimbursement for landline phone expenses.

    Advice to Management

    Have more contracts which allow remote work.


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