StarTek Employee Reviews | Glassdoor

StarTek Reviews

Updated February 16, 2017
317 reviews

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317 Employee Reviews

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Pros
  • It was a great place to work from home (in 16 reviews)

  • I love the Positive work environment (in 13 reviews)

Cons
  • All while telling you the new call center is just for overflow calls (in 18 reviews)

  • The line of business is customer service so the types of calls are typically billing questions (in 13 reviews)

More Pros and Cons

  1. "It's ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lynchburg, VA
    Current Employee - Customer Service Representative in Lynchburg, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at StarTek part-time (Less than a year)

    Pros

    If you're good at what you do, you'll succeed. Potential for bonuses and overtime constantly.

    Cons

    There can be confusion. Transfers can lead to more work and the same pay.


  2. "Horribly Abusive and Disorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Support Team in Grand Junction, CO
    Former Employee - Management Support Team in Grand Junction, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTek full-time (More than 3 years)

    Pros

    Benefits - Other than this there are no pros to this company.

    Cons

    Low pay, client companies are allowed to abuse and create unrealistic expectations (call time requirement) without any interference from StarTek. Horrible management in Denver and Grand Junction, CO. Employees made to move desks during their personal break time (this is a wage/hour violation). Nearly impossible to advance without being special friends with management.

    Advice to Management

    Fire your current Grand Junction management team ... including the general manager ... and find people who have the spine to stand up to client companies that abuse employees.


  3. "Not a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Greeley, CO
    Former Employee - Csr1 in Greeley, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at StarTek full-time

    Pros

    There are no pros in working for this company

    Cons

    the way the whole company is run

    Advice to Management

    Get new management


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  5. "Charge RN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Charge RN in Colorado Springs, CO
    Current Employee - Charge RN in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Increased knowledge base of pediatrics to geriatrics

    Cons

    Pay, co-workers, management, old building

    Advice to Management

    Listen to employee concerns


  6. "QUALITY ASSURANCE SUPERVISOR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance
    Current Employee - Quality Assurance
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time (More than a year)

    Pros

    Excellent management and training available as well as good working atmosphere. Also, significant room for advancement within the company.

    Cons

    Lower pay than other competitors

    Advice to Management

    Raise the salary to closer to the industry standard


  7. "customer care agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StarTek full-time

    Pros

    Great benefits, really a company that takes care of their employees

    Cons

    High stress job, not enough lead supports

    Advice to Management

    Keep up the good work... Your training program is very thorough


  8. "Poop job"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Farmington, MO
    Former Employee - Anonymous Employee in Farmington, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    There are no pros for this job

    Cons

    I guarentee you will be under trained. Teachers are half retarded. 90% of the time they dont teach you anything. My training consisted of playing childrens games like picture trivia and music trivia. When i finally hit the floor i couldent do anything

    Advice to Management

    When you train someone for a certain position . Maby you should give them the job they trained for. Not something they know absolutly about. The job is a joke and is designed to have a high turnover rate. They fired my wife from her position because she was in college and could only work part time . You ppl devastated her. I will never use sprint or startek services for the rest of my life. Worst company ever


  9. "CRM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CRM in Grand Junction, CO
    Former Employee - CRM in Grand Junction, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StarTek (More than a year)

    Pros

    Great place to work for.

    Cons

    Crancky callers and crazy work hours.

    Advice to Management

    Keep up the good work.


  10. "Terrible work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lynchburg, VA
    Former Employee - Customer Service Representative in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    I met a few friends while working there.

    Cons

    Management was never clear on what they expected. Extremely micro-managed. Management did not seem like they cared about the lives of those below them.

    Advice to Management

    Care for employees needs over outsource company, and you will spend less by keeping more employees.


  11. "Good money, needs better communication"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engagement Specialist in Grand Junction, CO
    Former Employee - Engagement Specialist in Grand Junction, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    The pay is great, 10.50 an hour to start and after 90 days you get bumped up to11.00 an hour. Co-workers were great, most supervisors were great, really great trainers, fun environment to work in.

    Cons

    Everyone is a gossip and rumors spread like wildfire here. A lot of the supervisors are really nice to your face but talk a lot of smack behind your back. Co-workers are rude and think they're better than you, especially the MSTs, most of them at least.

    Advice to Management

    Better communication, don't fire people if they become sick and miss work but have doctor's notes. Listen to your employees, give them the things they need to succeed and be more lenient when it comes to breaks. Bad management will turn an amazing and hard working employee into someone who hates their job and dreads going to work everyday.



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