StarTek Reviews | Glassdoor

StarTek Reviews

Updated August 14, 2017
359 reviews

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359 Employee Reviews

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Pros
  • It was a great place to work from home (in 17 reviews)

  • Can drop to part or go up to full time (in 15 reviews)

Cons
  • Change is constant like any call center (in 21 reviews)

  • The line of business is customer service so the types of calls are typically billing questions (in 14 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook

    I have been working at StarTek full-time (Less than a year)

    Pros

    They really care about their employees. Your not treated like just a number here. The supervisors all started out on the phones. Its the first call center where I feel like I make a difference when I come to work. They have free cereal in the breakrooms and they are always recognizing their employees.

    Cons

    Training could be longer.


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time

    Pros

    Different Shifts
    Great pay
    amazing people
    advancement

    Cons

    The customer calls can be difficult at times if you are not prepared.

    Advice to Management

    almost all promotions are internal. You just have a strong work ethic, be accepting of feedback and willing to grow.

  3. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Hamilton, OH
    Current Employee - Supervisor in Hamilton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time (More than a year)

    Pros

    Startek is one of the only places I have worked where if you worked hard and had a good attitude you have an opportunity to move up. Good people there's not one person I don't get along with.

    Cons

    Change is constant like any call center

    Advice to Management

    Continue to listen to your people.


  4. "Customer Support Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StarTek full-time

    Pros

    Customer Support is not always busy

    Cons

    low pay, not very good healthcare coverage


  5. "StarTek Review for Glassdoor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Centennial, CO
    Former Employee - Anonymous Employee in Centennial, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at StarTek (More than 3 years)

    Pros

    Great people, challenging, domestic and international expousure

    Cons

    Turnover, needs management development, be supportive of employees, direction lacking in many instances

    Advice to Management

    Focus on the culture as well as the customer


  6. Helpful (1)

    "Senior Engagement Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engagement Manager in Hamilton, OH
    Current Employee - Senior Engagement Manager in Hamilton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time (More than a year)

    Pros

    Enjoy the very talented and knowledgeable people ... all hard working and everybody contributes.

    Cons

    Very long hours ... essentially working 24 x 7 as the head of the department.

    Advice to Management

    Work life balance should apply to everyone, including leadership!


  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Greeley, CO
    Current Employee - Customer Service Representative in Greeley, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time (Less than a year)

    Pros

    They are great to the employees

    Cons

    Very low wages, sitting for 8 hours a day

  8. Helpful (1)

    "Not worth the pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Supervisor in Hot Springs, AR
    Current Employee - Production Supervisor in Hot Springs, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at StarTek full-time (Less than a year)

    Pros

    Fun, Fast Paced Atmosphere, New Paint, New Lounge

    Cons

    Horrible Management, Unreasonable Expectations for Supervisors/Management Team, Dishonest Management that makes promises they are not authorized to keep, Allowing unqualified employees to stand up in support positions.


  9. Helpful (1)

    "Fast paced and always something different to look forward to"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engagement Specialist in Farmington, MO
    Former Employee - Engagement Specialist in Farmington, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at StarTek full-time (More than 3 years)

    Pros

    If you're looking for a quick, think-on-your feet, yet strict adhere to policy position then this is the job for you. The interactions you have with the different types of personalities can make your day and give you plenty of stories to take home with you. Tattoos, piercings, and hair color allowed, BE YOURSELF!

    Cons

    Quick wit, thinking processes, and wpm a must. Grammar a plus. Those aren't really a con but are a hindrance for some. HR can be overly demanding to meet staying requirements and allotted vacation hours or maternity/paternity leave is not always granted based on position. Policies always changing without notice. Extremely strict on adherence to such without always looking at a case by case situation. Stats are sometimes nearly impossible to meet in order to gain extra income.

    Advice to Management

    Incentives are difficult to meet and less motivational than intended to be.


  10. "Re-think your acceptance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTek full-time

    Pros

    If you enjoy incentives for Over time...then you'll be a perfect fit. They are forever having spirit week, food for the agents in the break room. They do have 5 computers for usage, as well a state of the art break room.

    Cons

    Under appreciated; Attendance system that is sure to allow for one to lose their job. As well if your QA is not at their standard then you will be presented with a written warning and continue. Your are in a paperless environment , not allowed to have your coat on the production floor. And for this being a call center you MUST wear slacks and collared shirts. A lot of dictatorship

    Advice to Management

    Relax; take a breath and learn to live in the grey matter.


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