StarTek Reviews | Glassdoor

StarTek Reviews

Updated October 18, 2017
381 reviews

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381 Employee Reviews

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Pros
  • It was a great place to work from home (in 17 reviews)

  • I love the Positive work environment (in 16 reviews)

Cons
  • Change is constant like any call center (in 21 reviews)

  • Too much stress from focusing on good customer service rather than solving customer problems (in 15 reviews)

More Pros and Cons

  1. "Process Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at StarTek full-time

    Pros

    There are none. Run, run away.

    Cons

    Shady management team, hire anyone without a felony and can pass a UA. Was at one time a great place to work but went way downhill when they lost a major contract.

    Advice to Management

    Just shut it down.


  2. "Recruiting Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StarTek full-time

    Pros

    Fun, good support system, great budgets to keep the recruiting flow going.

    Cons

    New faces all the time, chaotic at times, making clients happy ALL the time

  3. Helpful (3)

    "Customer Engagement Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Career Engagement Specialist in Remote, OR
    Former Employee - Career Engagement Specialist in Remote, OR

    I worked at StarTek (Less than a year)

    Pros

    Telecommute position. Life/work balance. Ability to see family on lunch/breaks, eat with them instead of having to deal with commute and making food to carry to work. QA was fair and very clear. Supervisor very accessible and worked with us to ensure we understood any issues that needed correction, tips on improvements we could make. Positive chat environment for agent support was maintained. Able to get a shift that enabled me to take care of other home responsibilities when off. Supervisors seemed willing to work with disabled workers/ workers caring for disabled relatives when issues arose, at least on the shifts I had contact with. Dental, life insurance, disability, medical and childcare flex plans, stock options were good. 401K I think. Medical was good in start, then gutted by Obamacare to crazy premiums and poor coverage.

    Cons

    Low wages compared to what I earned before, but then I was saving at least $1.50 an hour not commuting and gained at least 2 hours of available time per work day, not having to dress up for office, make a lunch and commute. until Obamacare made all health insurance for families cost too much with insane deductibles and out of pockets. Deductible/out of pocket this year was more than half my annual wage. My employee +family health insurance premiums literally cost more than half my salary, so other than simple Dr visits, it was not much use anymore, other than to avoid paying a fine/penalty/tax for not being able to afford coverage.


  4. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time

    Pros

    The people are amazing.

    Cons

    The pay is lacking.


  5. Helpful (2)

    "Great Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Supervisor in Lynchburg, VA
    Former Employee - Senior Supervisor in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    I was given the opportunity to be instrumental in building a great team, that achieved amazing results.

    Cons

    Instead of maintaining the team, management chose to dismantle it.

    Advice to Management

    When you have a team , that is getting results, support it.


  6. Helpful (1)

    "Make Brand Warrior Real"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Manager in Lynchburg, VA
    Former Employee - Training Manager in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    Decent salary for mid-level management employees
    Has the latest and greatest software applications to optimize workloads
    Great bonus opportunities to lower-level employees

    Cons

    Lacks organizational structure
    Does not provide ongoing leadership development training for supervisors and support staff
    Does not set clear expectations for leaders
    "Fly by the seat of your pants" style of management

    Advice to Management

    Make the brand warrior concept real and hire leaders who have a vested interest in the overall success of the business.


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at StarTek full-time

    Pros

    Different Shifts
    Great pay
    amazing people
    advancement

    Cons

    The customer calls can be difficult at times if you are not prepared.

    Advice to Management

    almost all promotions are internal. You just have a strong work ethic, be accepting of feedback and willing to grow.

  8. Helpful (1)

    "Inconsistency is the Word"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fundamentals Coach in Lynchburg, VA
    Former Employee - Fundamentals Coach in Lynchburg, VA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    Good people, decent pay for the work, and a nice location. Generally not bad for call center work

    Cons

    Decisions and changes just kind of get made. You can't rely on any sort of logical decision making process or previous decisions to understand anything that goes on. Even at the supervisory level, my expectations and deliverables would change throughout the day depending on who I talked to. People can completely botch their jobs to the point where schedule realignments don't happen and cost the site literally tens of thousands of dollars and get a slap on the wrist (i.e., a lateral position move without even a paycut) while agents and coaches can be terminated for tiny offenses with no previous infractions. It's insanity sometimes.


  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StarTek full-time (More than a year)

    Pros

    There are some great people to work with. Large break room with decent food options and free cereal.

    Cons

    One of the lowest paying call centers in the area. The company is struggling to keep mangers and the attrition rate is high. There are some managers that are clearly disinterested.

    Advice to Management

    Should consider changing the primary management personnel at this location. Increase the pay rate to be more competitive.


  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook

    I have been working at StarTek full-time (Less than a year)

    Pros

    They really care about their employees. Your not treated like just a number here. The supervisors all started out on the phones. Its the first call center where I feel like I make a difference when I come to work. They have free cereal in the breakrooms and they are always recognizing their employees.

    Cons

    Training could be longer.


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