Starbucks Assistant Store Manager Reviews | Glassdoor

Starbucks Assistant Store Manager Reviews

Updated December 8, 2017
146 reviews

Filter

Filter

Assistant Store Manager

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Starbucks President & CEO Kevin Johnson
Kevin Johnson
7 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1105 reviews)

  • Free pound of coffee every week (in 551 reviews)

Cons
  • as long as you manage work life balance it's a great job (in 345 reviews)

  • Fast paced stressful rude customers (in 446 reviews)

More Pros and Cons

  1. Helpful (1)

    "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Los Angeles, CA
    Current Employee - Assistant Store Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (Less than a year)

    Pros

    A company that not only cares about their customers, but cares about their partners as well.
    Lots of room for development.

    Cons

    Constantly changing systems.
    Has drifted away from its original culture, when things were simpler.


  2. "Not worth the pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Boca Raton, FL
    Current Employee - Assistant Store Manager in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Starbucks (More than 3 years)

    Pros

    Free coffee, and writing anything you want off inventory, building your own schedule.

    Cons

    Hours, pay, customer service is a joke, Starbucks is a revolving door in terms of employment. Upper management doesn't understand how to actually run a Starbucks since they usually hire from outside the company.

    Advice to Management

    Pay your employees better SM and ASM more money, we are the backbone of all operations in the store, keep partners motivated, and most importantly GIVE US MORE LABOR.

  3. "Southern Hospitality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASM- Assistant Store Manager in Jacksonville, FL
    Former Employee - ASM- Assistant Store Manager in Jacksonville, FL

    I worked at Starbucks full-time (More than 3 years)

    Pros

    The benefits were pretty nice. The company has the right idea and hopefully executes it better where roots are present (Headquarters).

    Cons

    In Jacksonville, FL, I worked my way up from a Barista to an Assistant Store Manager in three years. Being a team player turned into self sabotage for my individual career during this time. When the district asked me to move around from store to store to help them exceed their sales goals--as I did with mine--but not get promoted until the deeds were done, what was I supposed to say? By the fifth store, I should have said, "enough". Because, unfortunately, swooping into new teams, operations and styles, with the intent to follow orders and change whatever needed to be changed, didn't always go over so smoothly when dealing with children. Numbers don't lie but people do.

    Advice to Management

    Don't give a PIP to a partner who just got out of the hospital for working too hard.


  4. "ASM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASM- Assistant Store Manager in Brunswick, GA
    Current Employee - ASM- Assistant Store Manager in Brunswick, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    Benefits are awesome! Culture is very good!

    Cons

    Leadership opportunities very political! Work/family life sometimes not good!

    Advice to Management

    Hire more internally


  5. "great company with great values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Nashville, TN
    Former Employee - Assistant Store Manager in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    free pound of coffee per week, the company really values developing from within

    Cons

    low pay for the amount of nonstop work


  6. "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - ASM- Assistant Store Manager
    Current Employee - ASM- Assistant Store Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (Less than a year)

    Pros

    Flexible Hours
    Benefits
    Free Coffee
    Fast Paced Work Environment

    Cons

    Very customer oriented. If you dont like dealing with customers, than this isnt a good job for you


  7. "I'm so excited to finally be a partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Fort Worth, TX
    Current Employee - Assistant Store Manager in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (Less than a year)

    Pros

    Just started, everyone seems great

    Cons

    None so far! Everything seems great!

  8. "Can Be Fun But Forget About Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Austin, TX
    Former Employee - Assistant Store Manager in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Starbucks full-time (Less than a year)

    Pros

    Diverse company, always busy, free caffeine and meals*, free weekly mark out, holiday pay, good music, tips if you are hourly

    Cons

    Payroll is horrible, customers are allowed to be jerks (do not NOT let them escalate or you will regret it regardless if it's not your fault), DMs spin everything into it being your fault,

    Advice to Management

    The barista pay is well below what it should be. Not everyone cares about the free meals as a perk. That $6 meal you brag about is not seen as a benefit. Everyone knows it's just a way of putting a happy face on a lost sale opportunity. Barista turnover is because of this.


  9. "Great people, fun job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Oxford, OH
    Former Employee - Assistant Store Manager in Oxford, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    I'm still very close with several people I worked with, it was such a fun team environment and the benefits are amazing

    Cons

    Burnout, turnover with workers was very quick in a college town

    Advice to Management

    Pay more per hour???


  10. "Best benefits in the business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Columbus, OH
    Current Employee - Assistant Store Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    You won't find better benefits out there from a retail company, especially the 401k and stock options. Not to mention college tuition for military/veteran spouses in addition to the veteran.

    Cons

    Insurance can be pricey for a family of 5

    Advice to Management

    Keep doing what you're doing