Starbucks Reviews in Boston, MA | Glassdoor

Starbucks Boston Reviews

Updated July 17, 2017
163 reviews

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Boston, MA Area

3.8
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
1 Rating

163 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1026 reviews)

  • Free pound of coffee every week (in 514 reviews)

Cons
More Pros and Cons

  1. "Love Starbucks as a customer and employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Westwood, MA
    Current Employee - Barista - Starbucks in Westwood, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    Fast paced, fun, great team.

    Cons

    Customers can be oblivious to the culture of the cafe.

    Advice to Management

    To operate: put less pressure on lower management.


  2. "Baristas beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Boston, MA
    Former Employee - Barista in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than 3 years)

    Pros

    Fun coworkers and a fast-paced work environment kept me there for almost 3 years, but the atmosphere within the company shifted drastically during my time as a barista.

    Cons

    It went from a company that seemed to value its hard-working employees (great benefits, free food and drinks during shifts, relatively high entry-level pay) to one that tried to squeeze every last ounce of energy from their employees and no longer offered generous pay for physically demanding work and terrible hours (opening shifts started at 4:45am). Despite my nearly 3 years of experience (that's a long time for a company with a very high turnover rate), my position as a Barista Trainer and my Partner of the Quarter Award (kind of like employee of the month, but only once every 3 months) I was earning only $0.13 over minimum wage when I left. Despite posting huge financial gains every quarter, the company did not pass along its wealth to the people that earned it its wealth. Managers were extremely overworked and so were baristas. It became an impossible situation to work in, with a few dedicated employees picking up the slack from those that couldn't be bothered to do their fair share of the work with no repercussions since turnover was so high.

    Advice to Management

    Value the people that make the company great: the people that are serving customers every day. Support your store teams and hire district and regional managers that actually have experience working on the floor of the cafe so that they can better support the store teams and don't make ridiculous demands. Pay employees a living wage.

  3. "Very flexible but poorly managed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Lowell, MA
    Current Employee - Barista in Lowell, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    Extremely flexible, good benefits (stock options and grants, 401k matching, optional health care and education), mostly enjoyable working environment, close connection with customers.

    Cons

    Disconnect between corporate and retail. Store is poorly managed with no recognition of that from corporate, leading to unexpected shift coverages and many other staffing issues.

    Advice to Management

    Keep a closer eye on store managers. Some are fantastic at their jobs, but some really aren't capable of running a store.


  4. "It's retail."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Boston, MA
    Current Employee - Barista in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    Free drinks, free pounds of coffee.

    Cons

    Low wages, high expectations, usually short staffed.

    Advice to Management

    Pay people for the level of effort you're demanding of them or don't be surprised when people don't try/quit.


  5. "Shift Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Cambridge, MA
    Current Employee - Shift Manager in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    Organized, Benefits, World Use, Avalibility

    Cons

    Balance of labor to required levels

    Advice to Management

    There needs to be a unifying message from upper management.


  6. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Natick, MA
    Former Employee - Anonymous Employee in Natick, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time

    Pros

    Great coworkers and company culture. They offered a lot of benefits for part-time employees.

    Cons

    At my particular store there was a high management turnaround which became inconsistent but for the most part I had a really pleasant experience working there


  7. "Easy job with good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Marlborough, MA
    Current Employee - Shift Manager in Marlborough, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than 5 years)

    Pros

    Competitive compensation, top rate benefits, will work with you to fit your schedule

    Cons

    Difficult customers, very fast paced

  8. "Frustrating, but incredible benefits and perks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Boston, MA
    Current Employee - Shift Manager in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    Very generous benefits packages, even for part-time employees. Stock vesting programs, 401k, incredible medical and dental, and above all the college achievement plan. I've taken advantage of all of these, i'm about to graduate with a BS in criminology,a minor in justice studies and advanced data analytics with zero debt. If you advocate for yourself and take advantage of the programs offered by the company, it can have incredible payoffs. An outstanding 2-3.5 year job for grad students or undergrads that can handle 21-25 hours a week.

    Cons

    The work can be incredibly demanding, particularly in high volume environments, and the rate of attrition makes retaining competent staff difficult. The corporate structure relies on managers demanding very high output levels from partners, unless they're lazy or on the verge of leaving you'll be worked to the bone. I wouldn't recommend it to people looking for temporary work, there are better paying, less exhausting jobs and the appeal lies in the benefits programs, which don't really pay off until then end of your first full year. Experience varies wildly depending on the quality of the management, cultural settings nearby, and clientele. People can be horrible, and you're paid in part to tolerate that. You'll get screamed at, maybe have things thrown at you, and if have to clean up some very unsavory things, but that's par for the course in retail/service.

    Advice to Management

    Stop strangling store managers ability to manage their own labor, demanding 100% compliance with scheduling tools undercuts our ability to adequately staff, especially with the disruptions caused by the new Mobile ordering system. Stop altering launches last minute and overhaul your test market protocols, rework your hilariously irregular QASA standards (seriously, there are so many drastic swings in interpretation from inspector to inspector, quarter to quarter, and frivolous minutiae involved that the entire process ends up producing a huge amount of stress fro minimal tangible impact.) and fix the predictive algorithm that generates the wait times for Mobile ordering, telling someone they'll have their items in 5-10 minutes when there are 12-15 other orders ahead of them, and a line of 10-15 people each probably getting a beverage and food item,frustrates partners and people. Kills the customer experience in store.


  9. "Depends on Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Waltham, MA
    Former Employee - Barista in Waltham, MA
    Recommends
    Positive Outlook

    I worked at Starbucks part-time (More than a year)

    Pros

    Great Benefits
    Free coffee
    I worked with a team of great baristas

    Cons

    Store manager was manipulative and would not follow scheduling requests

    Advice to Management

    Starbucks sent someone from corporate to help our store because they realized the turnover rate of staff was exceptionally high. Unfortunately this person had just joined Starbucks so he couldn't make clear recommendations or choices. It would have been better to send someone experienced into the store.


  10. "Shift Manager Feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Boston, MA
    Former Employee - Shift Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    Benefits, are everything at this job.

    Cons

    no support, no respect, overlooked.

    Advice to Management

    respect people's time at the company and do your checks to make sure you have all the information before making a decision.


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