Starbucks Reviews in Boston, MA | Glassdoor

Starbucks Boston Reviews

Updated September 18, 2017
168 reviews

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168 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1054 reviews)

  • You also get a free pound of coffee every week (in 529 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 331 reviews)

  • Can get very fast paced on crowded days (in 425 reviews)

More Pros and Cons

  1. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Natick, MA
    Former Employee - Anonymous Employee in Natick, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time

    Pros

    Great coworkers and company culture. They offered a lot of benefits for part-time employees.

    Cons

    At my particular store there was a high management turnaround which became inconsistent but for the most part I had a really pleasant experience working there


  2. "Easy job with good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Marlborough, MA
    Current Employee - Shift Manager in Marlborough, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than 5 years)

    Pros

    Competitive compensation, top rate benefits, will work with you to fit your schedule

    Cons

    Difficult customers, very fast paced

  3. "Frustrating, but incredible benefits and perks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Boston, MA
    Current Employee - Shift Manager in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    Very generous benefits packages, even for part-time employees. Stock vesting programs, 401k, incredible medical and dental, and above all the college achievement plan. I've taken advantage of all of these, i'm about to graduate with a BS in criminology,a minor in justice studies and advanced data analytics with zero debt. If you advocate for yourself and take advantage of the programs offered by the company, it can have incredible payoffs. An outstanding 2-3.5 year job for grad students or undergrads that can handle 21-25 hours a week.

    Cons

    The work can be incredibly demanding, particularly in high volume environments, and the rate of attrition makes retaining competent staff difficult. The corporate structure relies on managers demanding very high output levels from partners, unless they're lazy or on the verge of leaving you'll be worked to the bone. I wouldn't recommend it to people looking for temporary work, there are better paying, less exhausting jobs and the appeal lies in the benefits programs, which don't really pay off until then end of your first full year. Experience varies wildly depending on the quality of the management, cultural settings nearby, and clientele. People can be horrible, and you're paid in part to tolerate that. You'll get screamed at, maybe have things thrown at you, and if have to clean up some very unsavory things, but that's par for the course in retail/service.

    Advice to Management

    Stop strangling store managers ability to manage their own labor, demanding 100% compliance with scheduling tools undercuts our ability to adequately staff, especially with the disruptions caused by the new Mobile ordering system. Stop altering launches last minute and overhaul your test market protocols, rework your hilariously irregular QASA standards (seriously, there are so many drastic swings in interpretation from inspector to inspector, quarter to quarter, and frivolous minutiae involved that the entire process ends up producing a huge amount of stress fro minimal tangible impact.) and fix the predictive algorithm that generates the wait times for Mobile ordering, telling someone they'll have their items in 5-10 minutes when there are 12-15 other orders ahead of them, and a line of 10-15 people each probably getting a beverage and food item,frustrates partners and people. Kills the customer experience in store.


  4. "Depends on Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Waltham, MA
    Former Employee - Barista in Waltham, MA
    Recommends
    Positive Outlook

    I worked at Starbucks part-time (More than a year)

    Pros

    Great Benefits
    Free coffee
    I worked with a team of great baristas

    Cons

    Store manager was manipulative and would not follow scheduling requests

    Advice to Management

    Starbucks sent someone from corporate to help our store because they realized the turnover rate of staff was exceptionally high. Unfortunately this person had just joined Starbucks so he couldn't make clear recommendations or choices. It would have been better to send someone experienced into the store.


  5. "Shift Manager Feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Boston, MA
    Former Employee - Shift Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    Benefits, are everything at this job.

    Cons

    no support, no respect, overlooked.

    Advice to Management

    respect people's time at the company and do your checks to make sure you have all the information before making a decision.


  6. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Boston, MA
    Former Employee - Barista in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks part-time (Less than a year)

    Pros

    Fast paced, getting to work with people

    Cons

    Management was not great, unfriendly coworkers with ridiculous hours.


  7. "It's Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Boston, MA
    Current Employee - Barista in Boston, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    Comprehensive benefits: 401k, stock grants, undergraduate tuition reimbursement for ASU online, free food item at work, free drinks, pound of coffee a week.

    Cons

    The pay is never that good as a barista and to earn a livable wage, you have to be management which basically means you're working 60 hours a week and being payed for 40. There's no upward mobility for anything outside of retail unless you're willing to move to Seattle. Corporate is obsessed with the bottom line which means your store is either understaffed and your having your hours cut constantly.

    Being pressured by management to have an open schedule means your sleep schedule is all over the place and "clopening" is still a very real thing despite being against official company policy.

    Advice to Management

    Listen to your retail staff. Stop overworking your managers and give them the resources they need to run a top notch store. Turnover is a result of baristas being fed up with not making enough money to buy groceries.

  8. "It was fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Norwood, MA
    Former Employee - Barista - Starbucks in Norwood, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    Flexable hours, compeditive pay, good co workers

    Cons

    Any problems need to be addressed not swep under the rug. Allow transfers without corporate gymnastics

    Advice to Management

    Talk to employees not down to them. Be a leader not a boss no matter where you are.


  9. "It is what you make of it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Cambridge, MA
    Current Employee - Shift Manager in Cambridge, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    Starbucks provides comprehensive benefits to all employees with a very attainable minimum of 520 hours worked each six-month audit period. This includes access to excellent Medical, Dental, and Vision coverage, as well as eligibility for HSA, 401(k), a discounted stock purchase plan, and yearly bonuses in the form of company stock. Some other pros of working at a retail location include maximum flexibility of schedule, free food and beverages, a company-wide 30% discount, and the ability to transfer within the company as individual needs arise. They also provide 100% education reimbursement for a first bachelor's degree through ASU for any partner and extend the offer to spouses of military veteran partners. Your experience at this company is very much what you make of it. Self-starters and hard workers will generally do as well as they wish. The company loves to hire/promote from within.

    Cons

    Starbucks tends to reward a customer base for their demanding and entitled attitudes. Upward movement is inconsistent and can occur with shocking rapidity as well as glacial stillness. Training is designed to be consistent, but is tailored to each partner and can result in considerable lag in getting a team up to par in knowledge and speed. Absorbing staffing shortages can be very difficult at times and can be very much demoralizing to the affected team. Pay rates can stagnate with inflation/cost of living for the individual who has worked for several years, causing new hires to be onboarded at a rate uncomfortably close to the rate which the individual has taken significant time to achieve. Work at the retail level is hourly, which can be inconsistent.

    Advice to Management

    Honestly, stop rolling out so many gross, unhealthy, multi-hundred calorie beverages and focus on training highly skilled and knowledgable baristas (that's where the independent coffee shops will always beat us). Also, get better food; and better tea. People expect us to be top of the line in quality of product, but that is pretty far from the reality of the business.


  10. "Amazing benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Portsmouth, NH
    Former Employee - Assistant Store Manager in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    Fast paced
    Easy work
    Good energy
    It can be very fun and very entertaining as long as everything is running the way it should

    Cons

    High turnover
    Lack of District Management support. Not very present.
    It can be frustrating work when you or anyone else is new

    Advice to Management

    Consistency is key


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