Starbucks Reviews in Boston, MA | Glassdoor

Starbucks Boston Reviews

Updated February 12, 2017
153 reviews

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Boston, MA Area

153 Employee Reviews

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Pros
  • benefits for part-time employees (in 947 reviews)

  • A pound of coffee mark out every week (in 480 reviews)

Cons
  • Work-life balance can be challenging to maintain (in 299 reviews)

  • Cons for working for this company include early shift times and fast paced workdays (in 364 reviews)

More Pros and Cons

  1. "Part-Time Starbucks Student Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Student Manager in Boston, MA
    Current Employee - Student Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks (More than a year)

    Pros

    free coffee
    fun environment
    lots of other college student employees

    Cons

    very busy
    stressful
    needy customers
    gets stressful with classes and other student responsibilities


  2. "Amazing Benefits and Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Belmont, MA
    Current Employee - Shift Manager in Belmont, MA
    Recommends
    Approves of CEO

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    The company provides amazing benefits that are even available at the part-time level. Starbucks also provides a great deal of flexibility with scheduling and is hugely supportive of partners who wish to continue education or are looking for growth within the company.

    Cons

    This job can be more stressful than you may think going into it, especially during morning, but having the right team and manager can make all the difference.


  3. "Shift supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newburyport, MA
    Former Employee - Anonymous Employee in Newburyport, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than 5 years)

    Pros

    Great hours if you are at the right store. Amazing benefits for 20 hour week and great stock options

    Cons

    I can't think of any cons


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good Benefits, but not a good Long Term Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Braintree, MA
    Current Employee - Barista in Braintree, MA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Starbucks full-time (More than a year)

    Pros

    Free Drinks, Great Benefits, Free Online Classes.

    Cons

    Nobody Wants to Work There, High Turnover Rates, Stressful

    Advice to Management

    Consistency. Take into consideration your employee's needs.


  6. "Great Company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Boston, MA
    Current Employee - Barista in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    I work here VERY part-time. It's a great job and my manager has been wonderful about working with my busy college schedule to make sure I get the hours I want and she needs. The team I (now) work with is fun, young, and happy. I look forward to coming to work everyday. The discount isn't so bad either.

    Cons

    I had a bad assistant manager who made my experience working there pretty miserable until she ended up being fired. I also hate washing dishes, but that's just a personal thing.

    Advice to Management

    Being reasonable with your employees makes them like you more AND makes them happier to come into work! Thank you for working for a great company, though.


  7. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Boston, MA
    Former Employee - Barista - Starbucks in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    A fun and fast-paced, interactive job. Allows you to stay moving all day as well as get to know customers and learn a little bit about coffee in the meantime!

    Cons

    If you don't like customer service this probably isn't the job for you. The "customer is always right" mentality definitely applies and you have to keep a smile on your face. Not for someone who wants to be sitting still.

    Advice to Management

    Make sure all employees are correct with their drink formulas. Sometimes we need a quick refresher, or an update with new drinks being offered.


  8. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Boston, MA
    Former Employee - Barista in Boston, MA
    Recommends
    Positive Outlook

    I worked at Starbucks full-time (More than a year)

    Pros

    Great atmosphere. Great manager. A good manager and the right team make it a wonderful experience. flexible scheduling

    Cons

    It pays minimum wage and tips don't really make the difference.

    Advice to Management

    N/A


  9. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Medford, MA
    Former Employee - Barista in Medford, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some good benefits like free and or discounted drinks. Also, the location was easy to get to and near some popular food places so that was decent.

    Cons

    Lot of people gossiping all the time, long hours, and strenuous work. Also, many customers were just plain rude and felt so entitled to everything. I felt like they definitely look down upon you and you still have to give them free items every time they complain,

    Advice to Management

    Take care of your employees and don't believe everything a customer says because many times they complain to get a free drink because they know they can. It's not enough to take care of customers by giving them free items when they misbehave to staff, this sends the message that management does not care about their staff and it felt that way when working there.


  10. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Starbucks Store Manager in Boston, MA
    Current Employee - Starbucks Store Manager in Boston, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Starbucks full-time

    Pros

    Great benefits and pay. They typically hire from within for management.

    Cons

    You work around 60 hours a week. And you're essentially babysitting a bunch of college kids.

    Advice to Management

    Please allow your store managers more than 8 hours (Ops2) a week to actually do their job.


  11. Helpful (1)

    "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malden, MA
    Current Employee - Anonymous Employee in Malden, MA

    I have been working at Starbucks (More than 8 years)

    Pros

    Great culture, benefits, and ideals.

    Cons

    Priorities constantly changing, sometime with little or no notice.



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