Starbucks Reviews in Chicago, IL | Glassdoor

Starbucks Chicago Reviews

Updated August 17, 2017
357 reviews

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Chicago, IL Area

3.8
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
10 Ratings

357 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1034 reviews)

  • Free pound of coffee every week (in 519 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 322 reviews)

  • If you are working in a retail store it is a fast paced environment which can eventually take a toll (in 405 reviews)

More Pros and Cons

  1. "The life of a barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Volo, IL
    Current Employee - Barista in Volo, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than 8 years)

    Pros

    Great benefits, free coffee & meal every shift... fast paced & fun environment

    Cons

    On your feet all shift...


  2. "Why I'm Still a Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Oswego, IL
    Current Employee - Shift Manager in Oswego, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than 5 years)

    Pros

    I've stayed at Starbucks for over 5 years for several reasons; stock benefits are continuously rewarded, they offer multiple options to help with education, scheduling and hours are flexible, great 401k matching, and multiple levels of insurance to name some.

    Cons

    My only complaints I've had at the company are the customers (which no one has power over) and I've always felt the pay should be better handled per position and tenure.

  3. "Little training, every man for himself. No use telling them you can't work certain days - they'll schedule you anyway."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Aurora, IL
    Former Employee - Barista in Aurora, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free drinks on shift. Free lb of coffee weekly (if you like their coffee).

    Cons

    No one will help you. Every shift is craziness, particularly opening. You are expected to learn everything very quickly and no room for errors. You can tell them that you can't work certain days or hours but they will still schedule you and then when you complain you're expected to find someone to fill in for you.

    Advice to Management

    Learn to schedule employees based on the schedules they need and request. Handle schedules on your own. Don't expect an employee to find his own replacement if he can't work a shift. Take more time training, with less "baptism by fire". Don't expect everyone to work opening shift. Don't freak out on new employees for mistakes. Encourage more knowledgeable employees to help the newer ones. Encourage comradery.


  4. "Alright job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Libertyville, IL
    Former Employee - Cashier/Barista in Libertyville, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    People I worked with and my manager

    Cons

    Upper management, pay, hours, customers

    Advice to Management

    Pay attention to the company and your employees more. It was always about making money and siding with the customer, which creates low morale and a loss of some great people.


  5. Helpful (1)

    "Don't believe the hype. Starbucks does not treat their partners as well as you may think!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Frankfort, IL
    Former Employee - Retail Store Manager in Frankfort, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks full-time (More than 10 years)

    Pros

    -Good Benefits.
    -Some good, honest people.

    Cons

    -Constant updates to promotions without detailed information, resources, or time to plan.
    -Very much a Rah Rah atmosphere. If you do not suck up to the hire ups constantly, you will go nowhere and receive limited help.
    -Company constantly cuts labor drastically and tables work orders at the end of quarters/fiscal years, which hurts partner morale as well as creates a not so pleasant work environment at times.
    -Years behind other companies in technology which makes the job very hard at times.
    -I worked for the company in this position for 11 years and all except one of my bosses micro managed everything.
    -Some managers focus on cleanliness in their district, some DT times, some partner development. You will be told you are doing a lot of wrong things until you find out the way the area you are in works. Expect a lot of "unconstructive" criticism.
    -Many more things that would take me too long to write.

    Advice to Management

    -Pay your so called "partners" a living wage. I had a slow, medium volume, and very busy store and they all made a boat load of money, yet baristas make under $10 an hour, and managers are consistently criticized for not finding "management material" partners.
    -Be honest with managers on down. Tell the partners why you do things instead of lying to them. Believe me, all of the partners know the reason...if you were honest, it would't be as bad as you make it to be.
    -Get back to your roots. You were known for great coffee and being a great symbol of an American company, now you are just a symbol.


  6. Helpful (1)

    "Flexible and Good Pay for Retail Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cafe Barista in Lake Forest, IL
    Current Employee - Cafe Barista in Lake Forest, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than 3 years)

    Pros

    There are flexible work hours, many locations, and it is easy to transfer to any store within the nation. I was able to balance work with school for four years, and now that I have graduated, my manager supports my other career interests.

    Cons

    Since you are in the service industry, customers can be jerks. Each store has subtly different rules depending on the location's milieu.

    Advice to Management

    It is beneficial to be receptive, and try to understand the strengths and weaknesses of each individual. With this in mind, you can act on those observations to shape a good opening or closing team.


  7. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Chicago, IL
    Former Employee - Barista - Starbucks in Chicago, IL
    Recommends
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    great benefits for part time employees, flexible with work hours

    Cons

    physically draining, with the new app people didn't tip as much, no option for getting a tip if people are paying with credit cards

  8. Helpful (1)

    "Meh, if you move up to management it's not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Chicago, IL
    Current Employee - Shift Supervisor in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    -Affordable health, vision, dental
    -Yearly stock grant
    -Vacation (though slowly earned)
    -Weekly coffee/tea markouts
    -Weekly tips (though declining)
    -Free drinks and food item when working
    -Fun, like minded people
    -Free college online with Arizona State University
    -Discount site for things from car rental, hotels, apple, cell phone plans
    -Free spotify subscription
    -Five free counseling sessions

    Cons

    -Pay is a notch above minimum
    -New people make that same as seasoned employees
    -Supervisors are expected to do a lot and make 2$ over minimum wage
    -High stress environment
    -Some of worst, entitled clientele of anyone I've worked with in food/retail/customer service
    -A lot of upper management (SM, DM and up) are brought in from outside and don't know the barista experience
    -Asked to do more with less
    -Content new complicated drink promotions that aren't taught till they're being ordered in the moment
    -For non supervisors, hours vary week-to-week
    -If you have a college degree, you make the same as everyone else

    Advice to Management

    -Fix the pay structure! New hires should not make the same as tenured baristas/supervisors
    -Promote more from within. Are any area directors or regional VPs former baristas?
    -Monitor incompetent managers and remove them. I swear it's impossible to get fired from this company for incompetence.
    -Everyone wants to move up, but not enough positions so it becomes a system of favoritism


  9. "Great company with benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Northbrook, IL
    Current Employee - Shift Supervisor in Northbrook, IL
    Recommends
    Positive Outlook

    I have been working at Starbucks part-time (Less than a year)

    Pros

    - inexpensive health care
    - unlimited beverages during shift
    - opportunities to connect with new people
    - flexible schedules

    Cons

    - depending on management, understaffing can be a very pressing problem
    - stressful dealing with difficult customers


  10. "Good people, okay pay, awful customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Chicago, IL
    Current Employee - Shift Supervisor in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    The good customers make it all worth it. Working with a strong team is nice, too.

    Cons

    Some customers act as though they are the center of the universe, and are rewarded by corporate for throwing temper tantrums with gift cards and account credits.

    Advice to Management

    Listen to your workers more.


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