Starbucks Reviews in New York City, NY | Glassdoor

Starbucks New York City Reviews

Updated July 19, 2017
573 reviews

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New York City, NY Area

3.8
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
14 Ratings

573 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1021 reviews)

  • free pound of coffee or box of tea every week (in 509 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 318 reviews)

  • If you are working in a retail store it is a fast paced environment which can eventually take a toll (in 400 reviews)

More Pros and Cons

  1. "Great Company with Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in New York, NY
    Former Employee - Shift Supervisor in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks full-time (Less than a year)

    Pros

    Great work culture with positive vibes most of the time

    Cons

    Not always enough hours

    Advice to Management

    Make sure to show your team you appreciate them


  2. "my starbucks experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Astoria, NY
    Former Employee - Shift Supervisor in Astoria, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    great benefits and great leadership

    Cons

    very stressful at times and sometimes the customers are difficult to deal with.

  3. Helpful (2)

    "Shift Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Levittown, NY
    Former Employee - Shift Supervisor in Levittown, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    Great job. Harder than it looks, or sounds.

    Cons

    The hours are not so easy sometimes, if you want to move up, or do move up in the company. Hours can be demanding if that is how your work ethic goes.


  4. "djwekj jdewbj ewje wjejw ew"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in New York, NY
    Former Employee - Server/Waiter in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (Less than a year)

    Pros

    education values experience free food opportunity

    Cons

    Low pay, harsh labour, time-consuming no fun, time-consuming.

    Advice to Management

    Health is on of them


  5. "Barista at Starbucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Piscataway, NJ
    Former Employee - Barista - Starbucks in Piscataway, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    Fun !! Great coworkers. Learning how to make all types of drinks .

    Cons

    No cons . I had a great experience working with Starbucks

    Advice to Management

    Keep up the good work


  6. "Shift Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor, Barista Trainer in New York, NY
    Former Employee - Shift Supervisor, Barista Trainer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than 10 years)

    Pros

    The benefits are amazing. Starbucks have many programs for all aspects of life.

    Cons

    Being an opener sometimes its hard to get coverage during emergencies so you're left to do a no call no show. Managers are never reliable during this time.

    Advice to Management

    Stop using your position to gain what you want. Managers make mistakes too and should be handled as partners first.


  7. "It was fun while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor, Barista Trainer, Coffee Master in Edison, NJ
    Former Employee - Shift Supervisor, Barista Trainer, Coffee Master in Edison, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    Great comraderie between the team and management when stress was low.
    Lovely customer base made the neighborhood so welcoming.

    Cons

    Pay didn't feel worth the stress my manager put on me.
    Low employment at stores forced heavy workload balances and stressed the balance between school work and life.

    Advice to Management

    Stop moving around so much, and establish strong trust between the workers and dm.
    Hire full timers because a lot of students are flaky

  8. "ok, if you have no other options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Chelsea, NY
    Former Employee - Shift Supervisor in Chelsea, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    you can transfer to any other store in any other city/state, provided you were in good standing with original store, and the new store has a need for whichever position you hold. just need to call the store you want to transfer to and ask them.

    Cons

    depends on specific store and the personalities/work styles people who work there... most district managers and store managers I worked with seemed either completely uninterested in the job (fake), too strict/downright mean (yelling), or incompetent (couldn't handle stress, pill-poppers, etc). below that pay scale (i.e., the assistant managers, shift leads and baristas) is where the people seemed to me more "real"/relatable, and expected to work hard to succeed.

    Advice to Management

    require employee only bathrooms in new york city locations. all stores are too busy, not to mention full of homeless guests, for everyone to be sharing just one bathroom. in my particular store, it got so bad to the point the workers were peeing in cups in the back room, one girl even changing her tampon in the back room, because there was no time for them to wait in line for the bathroom.


  9. "Going downhill in flames"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Scarsdale, NY
    Former Employee - Shift Supervisor in Scarsdale, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Starbucks full-time (More than 5 years)

    Pros

    Flexible hours
    Fun job
    Free coffee

    Cons

    Company no longer cares about partners
    Abusive managers and district managers
    Health benefits severely cut each year

    Advice to Management

    Stop being so underhanded


  10. Helpful (1)

    "The Perks of Being a Starbucks Shift Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Livingston, NJ
    Current Employee - Shift Supervisor in Livingston, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than 10 years)

    Pros

    Excellent benefits, even for part time employees. As long as you maintain an average of 20 hours per week, you are able to retain a stellar benefits package - an array of health plans available to choose from, plus the 30% discount and free drink/food items during your shifts, not to mention the free weekly mark-out of any type of at-home brewing coffee. The 401K plan is also pretty great, with Starbucks matching up to 5%. Most companies wouldn't dream of offering all of this to a part time employee, so kudos to Starbucks for making these benefits available to people who are unable to devote full time hours on a regular basis. This offering makes it possible for those of us who are too old to remain on our parents' insurance plans to have health coverage without the full time commitment, even while devoting time towards raising a family, working a second job, volunteering, or simply relaxing and/or tending to personal needs.

    Cons

    The job can get stressful at times. Customers can be demanding and there is a great deal of information to learn for new hires in order to keep up with the flow of traffic in store. Being on your feet for long shifts can get exhausting, and maintaining a customer-friendly disposition at all times may prove difficult for some. During peak hours in store, there is a lot of pressure to work fast and to be precise with all executions. Also, Starbucks is open 365 days out of the year, so holidays are not easily celebrated... although plenty of employees leap at the chance to earn time-and-a-half pay on certain days out of the year.

    Advice to Management

    Provide better training for new hires! There is SO much for new partners to learn, and they need to be given the proper time and guidance to absorb so much new material. As it stands now, there is nowhere near enough training hours allotted towards new hires, and they are literally NEVER ready to take on full-fledged shifts as an active partner immediately after the training period has ended. Training needs to be more comprehensive and/or consist of additional training hours for newbies.


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