Starbucks Reviews in New York, NY | Glassdoor

Starbucks New York Reviews

Updated April 5, 2017
296 reviews

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New York, NY

3.7
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
201 Ratings

296 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 978 reviews)

  • free pound of coffee or box of tea every week (in 493 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 305 reviews)

  • It can be very fast paced if you work at a high volume store (in 381 reviews)

More Pros and Cons

  1. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    Benefits. Regular customers. Co-workers can be awesome.

    Cons

    Monotonous. You are constantly working/cleaning. Can be stressful at times. Did I mention you are ALWAYS cleaning/restocking, unless you're on bar making drinks. The tasks you're given to complete can be stressful when it's busy. The customer comes first, but the stress of knowing you're falling behind on the cleaning tasks can dampen your mood while dealing with customers, though it's not their fault and they're the reason you have a job, but it's a constant struggle to cycle through helping customers and deep cleaning. You never feel like you're caught up with anything. There's always a rush to get more done. It can be dizzying at times. I can honestly say that you absolutely earn every penny you make while working there. Though, it is a great company to work for.


  2. "It's been a great job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in New York, NY
    Current Employee - Shift Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than 8 years)

    Pros

    Stock, medical and dental benefits, friendly environment, meeting new people everyday is a nice experience, a free food mark out a day is great!

    Cons

    Hard to work your way up in the company and staffing can be a problem in some stores, better hiring could be done.

    Advice to Management

    Make sure you know which employees are doing the hard work in your stores and want to move up


  3. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barist in New York, NY
    Current Employee - Barist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than 5 years)

    Pros

    Schedule, fun environment, great benefits,

    Cons

    Early hours sometimes, late nights, (season open 4:30am, close midnight)

    Advice to Management

    Put your employee first more often


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  5. "Good benefits mask poor working conditions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in New York, NY
    Current Employee - Barista in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than 3 years)

    Pros

    Free coffee mark outs
    Decent pay

    Cons

    Good benefits cover up management's lack of caring of your actual human life. Business and ethics is one of the LAST things upper level positions learn. Shift supervisors have no idea it is a law to have a meal break after 6 hours. When being promoted shift supervisors are not taught ANY labor laws, they barely get proper training to run a shift. Starbucks values having people on the floor to appease customers rather than their baristas sitting down to have something to eat after a long shift.

    Advice to Management

    Require business and ethic standards be taught to shift supervisors FIRST, invest in better training opportunities.
    Require business school for management.


  6. "Meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in New York, NY
    Former Employee - Barista - Starbucks in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    Benefits, fast pace, flexible, fun

    Cons

    Demanding, lack of discipline, lack of development and training, doesn't really care much for the employees

    Advice to Management

    Try to care more for your workers


  7. "No work life balance, terrible corporate culture. Sham image."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    Company present in several markets, which means no lack of work. Which also means you work 24/7 even if you are not in the office. I did the work of 3 people and had no life while there.

    Cons

    - If you work at a Starbucks corporate office, you will see they are not a company with beautiful values as they'd like to portray. The supervisors/seniors at my office were vile, incompetent and unfair.
    - Gossipy corporate culture: supervisors have weekly "back-stabbing sessions" they'd like to call 1:1, but its real goal is to badmouth your co-workers, info which is later used in employees' reviews - be it false or not, for pure laziness. Bullying unfair mentality, no leadership.
    - Seniors have been in the company for years and use old tired processes that are not optimal, are averse to new ideas, new methods or any kind of innovation. Very frustrating for those who aim to improve processes and contribute.
    - Good work is NOT rewarded, and there's a permanent "got ya" spirit.
    - Terrible in job training, back stabbing mentality.
    - If you work in Corporate (not barista etc) and have continuing education ambitions, this is NOT the place for you. No encouragement to pursue education. They do help baristas but the remainder of employees don't have a any program or support (moral, letter, financial aid).
    - No differentiation between barista work and corporate work: even if you are in a high managerial position, you have to wait 3m to get health insurance, same as baristas.

    Advice to Management

    HQ Management gives too much power to old tired supervisors in satellite offices. These have no clue what they're doing and are extremely unfair. No wonder CEO complained about the work being produced.
    Company is non-innovative in general and also TERRIBLE to the environment, both outside the office and inside. Can you imagine an office with dozens people with no recycling whatsoever? Reminds you of what they do to the planet with non-recyclable cups. Offices have same culture.


  8. "Spilling the tea on Starbucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in New York, NY
    Current Employee - Barista in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    free coffee, free mark outs, good benefits, easy company to be with

    Cons

    the customers are not very considerate but that's retail


  9. "Not bad, Not bad at all."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in New York, NY
    Former Employee - Shift Supervisor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    It is amazing making friends behind the counter and in front of it. Personally, I wanted to work there for the customer satisfaction. It's lovely being one of the first people one sees in the morning, but also being able to recommend or create a personally customized drink for someone that puts a smile on their face. Customers talk about their jobs, their kids their issues. Almost like we're bartenders and it really can start to become a family. Even with rude customers or even unacceptable leadership, corporate always has your back. I will definitely miss it.

    Cons

    As with any job, you don't have much control over the people you work with and who might be promoted or not. The only issues i have are with specific people and of course some of the infamous types of Starbucks customers.

    Advice to Management

    Make sure to keep up with things like corrective action with baristas and higher. Morale gets low not because of customers or hours, but because supervisors and veteran baristas get away with crap that impacts the entire store. I would also advise going back to the norma long form training. Two many new hires who are put on schedule as full baristas end up being a hindrance because their training was sub-par by trainer or their training was too cursory


  10. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in New York, NY
    Current Employee - Barista in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    401k, vision, dental, free drinks!

    Cons

    can get stressfull at times, pay isnt that great.


  11. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in New York, NY
    Current Employee - Barista in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (Less than a year)

    Pros

    Great work environment. Regular customers make it worth it.

    Cons

    If you work in high volume store it can burn new partners out quick.


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