Starbucks Reviews in Pennsylvania | Glassdoor

Starbucks Pennsylvania Reviews

Updated July 10, 2017
174 reviews

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Pennsylvania

3.8
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
5 Ratings

174 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1021 reviews)

  • free pound of coffee or box of tea every week (in 509 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 318 reviews)

  • If you are working in a retail store it is a fast paced environment which can eventually take a toll (in 400 reviews)

More Pros and Cons

  1. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Erie, PA
    Current Employee - Barista in Erie, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    Great work environment love it so much

    Cons

    Busy fast paced great though

    Advice to Management

    Na


  2. "Positive in beginning, by the end I wanted to kill myself."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Pittsburgh, PA
    Former Employee - Barista in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Starbucks full-time (More than 5 years)

    Pros

    The company vision and intended culture is very positive. The perks and discounts can be very nice. You get free spotify for being a partner, free pound of coffee per week, free stock, etc.

    Cons

    The pay is miserable. They pay more than minimum wage but it is not enough to live on. If Starbucks was a typical fast food job the pay would be fair. The tasks and responsibility you are expected to take on coupled with the low pay is just not worth it. Starbucks is constantly adding more responsibility to our job descriptions. I was there for five years and the stress of working there has taken its toll, my mental health has declined to the point where I had to take advantage of the counseling assistance they provide just so I didn't harm myself. My manager was the worst person I've ever worked for, extremely arrogant and uncaring. Frequently admitted that he didn't want to be a store manager, and can be blamed for my having such a negative experience.

    Advice to Management

    You need to respect your employees, and value them and their opinions. Don't treat them like slaves or flies buzzing around your heads bothering you. When you treat people like they're replaceable they don't want to stay.

  3. "Great benefits, great connections."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Lehigh Valley, PA
    Current Employee - Store Manager in Lehigh Valley, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than 8 years)

    Pros

    This company has provided me the opportunity to learn how to truly connect with my customers on a personal level. In addition to excellent benefits, I have grown my business acumen, strengthened my interpersonal connections, and learned how to make my store a community gathering place. I would absolutely recommend this company as a fantastic place of employment.

    Cons

    Work-life balance at the store manager level is not stable. You are expected to drop everything in case of an issue at your store.


  4. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks part-time

    Pros

    Great team environment. Sometimes the environment becomes stressful when the store is busy, but co-workers and supervisors delegate tasks very well so that no one is too overwhelmed. Corporate also does a great job of making partners feel valued in their stores.

    Starbucks also does a great job of encouraging good relationships between customers and baristas. There is always leeway given for baristas to make every moment right with customers, which really goes a long way in a business that sells so much product. Sometimes things fall through the cracks and so being e a barista and being able to make a split decision as far as how to fix something for a customer not only makes customers feel better about the situation but also makes baristas feel more in control as well.

    Only the best to say.

    Cons

    Things can get stressful when it's busy but it comes with the territory and is handled well by management in my experience. You also get decent breaks so you can recharge a bit on days when you're swamped.

    If you're at a high-volume location it's tiring. Be prepared to be fast and move a lot!

    Advice to Management

    Keep doing great work!


  5. "Barista - Hourly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Pittsburgh, PA
    Current Employee - Barista in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    Good benefits for the level of work. The company treats its employees - all of them them - better than many other corporations of comparable size. It's a great way to work on your people skills.

    Cons

    It's a food service job, so burnout is common. Lack of labor makes it difficult to get important tasks completed on time or at all.

    Advice to Management

    Investment in employees who have an aptitude for leadership and communication will pay measurable dividends down the line.


  6. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Philadelphia, PA
    Former Employee - Barista in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Starbucks part-time (Less than a year)

    Pros

    The job offers flexible hours depending on the store manager. In addition to the hourly wage, weekly tips are distributed to each partner according to the average amount received and hours worked.

    Cons

    there is a lot of stress from regional regarding promotions, the customers are crude, and experienced partners often lose their patience with new partners. The recipes need to be memorized and executed without a moment's hesitation.

    Advice to Management

    Store managers, and shift supervisors need to learn how to extend grace to new partners.


  7. "College and Starbucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Pittsburgh, PA
    Current Employee - Barista - Starbucks in Pittsburgh, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Starbucks part-time

    Pros

    - amazing partners
    - great discounts
    - semi-flexable hours

    Cons

    - can get distracting and take you from you work at college
    - very strict roles
    - semi-flexible hours

  8. "Good Company If You Can Find a Good Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Wilkes-Barre, PA
    Former Employee - Barista - Starbucks in Wilkes-Barre, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    -Great benefits
    -Paid for college (ASU online, but still)
    -Company puts partners (employees) first

    Cons

    Corporate philosophy doesn't always trickle down to the district and store level. Can easily seem like any other garbage fast food job without the proper management.


  9. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Mount Pocono, PA
    Former Employee - General Manager in Mount Pocono, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 5 years)

    Pros

    GREAT FAST PACED ENVIRONMENT. GREAT PRODUCT.

    Cons

    Slave to salary. No Benefits with franchise.


  10. "Wonderful College Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Pittsburgh, PA
    Former Employee - Barista - Starbucks in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    Competitive Salary + Tips
    Affordable Health Coverage
    Benefits ( free coffee / food, 401k, stock, free tuition... )
    Flexible Schedule*
    Create Amazing Connections - with coworkers and customers

    Cons

    Difficult to Call Off / Stores are Usually Understaffed
    Physically Demanding
    Customers Can be Rude
    Tight Working Spaces
    High Expectations (mainly on time)

    Advice to Management

    The two things that I would improve are having back-up staff available for call-offs or emergencies and to not stress on time in drive-thrus.


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