Starbucks Reviews | Glassdoor

Starbucks Reviews

Updated September 22, 2017
15,145 reviews

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3.8
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
643 Ratings

15,145 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1051 reviews)

  • Free pound of coffee every week (in 526 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 330 reviews)

  • Fast paced stressful rude customers (in 424 reviews)

More Pros and Cons

  1. Helpful (600)

    "Great company if you can handle it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista
    Former Employee - Barista
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to Management

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."


  2. "love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista Trainer in Littleton, CO
    Current Employee - Barista Trainer in Littleton, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    I love the work environment, the fast-paced feel to it. Great benefits, so much fun!

    Cons

    get paid min wage...wish I got more but its ok!

    Advice to Management

    none

  3. "Great benefits and work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Starbucks part-time

    Pros

    -Great benefits if you work at least 20 hours a week

    Cons

    Can be hectic at times.


  4. "Barista"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Starbucks was not that bad

    Cons

    It was a lot of work sometimes


  5. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks full-time

    Pros

    Tuition assistance is amazing as well as the perks of being a partner.

    Cons

    Just the scheduling and hours


  6. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Atlanta, GA
    Current Employee - Barista in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    There are so many benefits to being a barista. You have the option of 401K matching, 1lb of coffee per week, selected discounts with companies like Apple, 20% off your phone bill, etc., if you work at Starbucks.

    Cons

    Can be hard work with a sharp learning curve, and the company could definitely pay its employees more.


  7. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Worked over the summer, excellent job, friendly environment

    Cons

    Long hours that sometimes ran over when I wanted to work

  8. "Starbucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Evansville, IN
    Current Employee - Barista - Starbucks in Evansville, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (Less than a year)

    Pros

    Starbucks is a very caring company. They take care of their partners. Although I've only been a partner for a year, I can honestly say it's the best job I've had.

    Cons

    Since it is a food services company, they are open on every holiday. So you can't really ask off in advance for any of the major holidays.

    Advice to Management

    Try and enjoy the side of the job that the baristas are blessed with, that is the people. The baristas closely interact with our regular customers/friends, while managers have to constantly make sure the few immature employees are watched over.


  9. "Good company, can't raise a family on it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Storrs, CT
    Current Employee - Barista - Starbucks in Storrs, CT

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    Flexible hours, vacation time, sick time, stocks, 401k, healthcare, social

    Cons

    not a lot of advancement, not enough pay, repetitive, on feet all day

    Advice to Management

    more variety to employees


  10. "Good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Minneapolis, MN
    Current Employee - Shift Supervisor in Minneapolis, MN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    You are able to get free coffee when working. Also a Spotify premium account is provided while you are working there.

    Cons

    Customers can be rude at times, especially in the morning if they do not get there coffee fast enough. Usually they are in a hurry or rush.

    Advice to Management

    Was good, get rid of tougher employees more often.


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