Starbucks Reviews | Glassdoor

Starbucks Reviews

Updated February 21, 2019
20,480 reviews

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3.8
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
2,718 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance may be a challenge if it's a difficult store" (in 421 reviews)

  • "Sometimes you will not have time to drink your free drinks because it can be a very fast-paced environment" (in 554 reviews)

More Pros and Cons

  1. "Friendly team!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA

    I worked at Starbucks part-time (Less than a year)

    Pros

    Staff was very friendly, communicative and worked great together as a team. My manager was flexible with hours and accommodated to any time-off requests

    Cons

    The location I worked at was always busy, customers tend to be rude and demanding. Towards the end of my employment, we switched managers and management was poor.


  2. Helpful (782)

    "Great company if you can handle it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista
    Former Employee - Barista
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to Management

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

  3. Helpful (1)

    "Great College Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Orange, CA
    Current Employee - Barista in Orange, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than 3 years)

    Pros

    Benefits!! They offer health insurance to part-time employees, free Spotify, 401k, stock options and grants, free drinks and one food item per shift, and of course, the 100% tuition reimbursement for ASU! Also very flexible hours.

    Cons

    Huge learning curve - if you make it past 3 months, you'll be fine
    Customer service is not for everyone; you have to be able to smile and apologize when someone yells at you for no reason
    Base pay is pretty terrible - same with tips

    Advice to Management

    Benefits are great, but I still need to pay my bills so a raise more than $0.25 would be nice.


  4. "Great place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Everyone is easy to get along with
    Decent pay

    Cons

    Irregular hours - that’s pretty much it

    Advice to Management

    Keep up the good work


  5. "Great job while in school."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Anaheim, CA
    Former Employee - Barista in Anaheim, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than 5 years)

    Pros

    Free Perks for working part time.

    Cons

    Fast Paced and Short staffed.

    Advice to Management

    I had a great manager.


  6. "Lovely Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Temecula, CA
    Current Employee - Shift Supervisor in Temecula, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than 8 years)

    Pros

    Great Benefits, Flexible Schedule, & You create a family with those you work with. Regulars become your favorites.

    Cons

    You lose your passion as time goes by. When they cut labor your store truly looses a ton of money.

    Advice to Management

    Show employees you truly care, encourage there passion in the company, and offer real tips on how to develop.


  7. "Starbucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Ardmore, MD
    Current Employee - Barista in Ardmore, MD
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    Nice environment and good relationships

    Cons

    Certain bad employees don't work

    Advice to Management

    Fire bad employees

  8. "I am a 6 year partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Lowell, MA
    Current Employee - Shift Manager in Lowell, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than 5 years)

    Pros

    It’s fun, fast paced, definitely high stress but it goes by fast!

    Cons

    It is a lot to learn and a lot to handle, 6 months is the minimum time to learn everything,


  9. "Great Company To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks part-time (More than a year)

    Pros

    -easy upward mobility
    -they really value their employees by giving benefits, free Spotify account, pay for education

    Cons

    -sometimes there’s a lack of support from upper management


  10. "Great"

    StarStarStarStarStar
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks part-time

    Pros

    Family oriented and easy to learn. Shifts go by fast in the morning. Fun environment

    Cons

    It wasn’t Thad bad. No complaints