Starbucks Reviews | Glassdoor

Starbucks Reviews

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Found 21527 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
76%
Recommend to a Friend
78%
Approve of CEO
Starbucks CEO Kevin Johnson
Kevin Johnson
3070 Ratings
Pros
Cons
  • "Baristas not always inclined to come to work(in 1111 reviews)

  • "Fast-paced environment at times(in 579 reviews)

More Pros and Cons
  1. "Pretty nice so far."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Burlington, MA
    Recommends
    Positive Outlook

    I have been working at Starbucks part-time for more than a year

    Pros

    Great benefits, great customers, constantly on the move so hours go by fast.

    Cons

    The hours whether you're doing a morning shift, or closing.

    Starbucks2019-05-17
  2. Helpful (794)

    "Great company if you can handle it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time for more than 2 years

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee...

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    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place...

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    Advice to Management

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

    Starbucks2014-07-22
  3. Helpful (1)

    "Little shop for a big complex"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks part-time for more than 2 years

    Pros

    Worked in front of apartments and big companies, mostly regular customers amazing coworkers and management great perks (free drinks, food, spotify, college, etc.)

    Cons

    some customers can be a nightmare.

    Starbucks2019-05-17
  4. Helpful (1)

    "Great benefits, unrealistic expectations"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks full-time for more than 4 years

    Pros

    The health insurance and employee benefits are the best. Free spotify, free coffee, and free tuition through Arizona State! Also, they hire new and inexperienced people and do not discriminate

    Cons

    We were constantly understaffed. Starbucks wanted us to be quick, friendly, and keep the store clean, but it was not possible. The customers are also very rude, but that's at any job

    Advice to Management

    We can't do everything! We needed more people on the floor.

    Starbucks2019-05-17
  5. Helpful (1)

    "Barista"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Starbucks part-time

      Pros

      Overall positive experience as a first job! Good corporate experience

      Cons

      Fast paced, can be stressful at times

      Starbucks2019-05-17
    • Helpful (1)

      "Better than regular fast food, not better than an indie coffee shop or restaurant."

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista Trainer in Oklahoma City, OK
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Starbucks part-time for more than 2 years

      Pros

      Benefits! If you need benefits you can get them for literally 20 hours a week here. That's amazing. Free coffee, obviously amazing. The people who work here are usually fun!

      Cons

      The company is very micromanage-y unfortunately. You need to be comfortable sticking up for yourself and know what you can handle. Stores are very often not staffed well. Mornings can be very stressful as the company has been pushing more towards drive through times vs beverage quality. If you get this job thinking it will be a chill, easy way to get benefits...you'll be in for a shock. It's very fast paced and stressful...sometimes...

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      Advice to Management

      Maybe just lighten up a little. Employees very often leave because of a management or environment issue, not scheduling or money.

      Starbucks2019-05-17
    • "Great for Students"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista - Starbucks in Houston, TX
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Starbucks full-time for more than 4 years

      Pros

      Flexible hours Relationships built Job skills developed Insurance Stock Free Coffee Tips

      Cons

      Customer Service Little to no growth

      Starbucks2019-05-19
    • "It’s been pleasant and it’s always fun"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista - Starbucks in Chicago, IL
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Starbucks part-time for more than 6 years

      Pros

      It’s fun and you keep yourself busy at all times

      Cons

      You need very good memory and people skills

      Starbucks2019-05-19
    • "Great job and benefits"

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      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Barista in Guilderland, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Starbucks part-time for more than a year

      Pros

      team work based, great staff, great benefits

      Cons

      management is all over the place

      Starbucks2019-05-18
    • "Really Great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Starbucks for more than a year

      Pros

      I love working at Starbucks. It can get hectic at times because Believe me this job is Not as easy as it looks to some But it has a great atmosphere. Staying positive is key and learning exactly what you need to do will help when it gets super busy. It's easy to get anxious and overwhelmed. Stay calm and remember that everything you need to do will come and grow over time. Good luck!

      Cons

      Sometimes rules change but it's not really a con if you are adaptable

      Advice to Management

      Speak with everyone about what you can do to improve your specific store and Implement as much as possible. Each store has it's own needs and also I know there are people in relationships working at each one. I get why people shouldnt date on the job but relationships happen. It's natural when ppl are around each other so much. Make sure they're not on the same shift if it's really that serious. I hate hearing people...

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      Starbucks2019-05-18
    Found 21527 reviews