Starbucks Reviews | Glassdoor

Starbucks Reviews

Updated August 19, 2018
18,703 reviews

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3.8
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
2,055 Ratings

18,703 Employee Reviews

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Pros
Cons
  • "Work life balance can be a struggle" (in 385 reviews)

  • "Fast paced environment may not be for everyone" (in 508 reviews)

More Pros and Cons

  1. "Starbucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Starbucks full-time (Less than a year)

    Pros

    Great teams, everyone is always willing to help you

    Cons

    Hard to have a good Work life balance


  2. Helpful (736)

    "Great company if you can handle it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista
    Former Employee - Barista
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to Management

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

  3. "Awesome place to work. Employees work hard and perks of coffee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Willing to work around my school hours

    Cons

    Pay is low and not many ways to get raise


  4. "Good first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks part-time

    Pros

    Great benefits
    Tips
    Free food and drinks while working

    Cons

    Stressful during rushes
    Too many drinks

    Advice to Management

    Inform Partners on new drinks and food


  5. "Declining Slowly"

    StarStarStarStarStar
    Current Employee - Barista
    Current Employee - Barista
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    - Great coworkers
    - Endless free Starbucks drinks when on the job
    - Good benefits, ex. health insurance, vision, dental, 401k, Spotify Premium
    - LGBT friendly

    Cons

    - Fast Paced
    - Currently not offering many hours for baristas
    - Difficult to negotiate hours
    - VERY early mornings, with opening shifts often starting at 4am

    Advice to Management

    I joined Starbucks because of the focus on partner growth. In the past year, this company has become more numbers focused, and now the turn-over rate is higher than it's ever been. If things continue like this, I can't recommend this job to anyone.
    Bring back Howard Schultz you cowards


  6. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Cedar City, UT
    Former Employee - Barista - Starbucks in Cedar City, UT

    I worked at Starbucks part-time (More than a year)

    Pros

    -great work environment
    -friendly and unique co-workers

    Cons

    -you home smelling like coffee but not an actual con for myself


  7. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time

    Pros

    Lots of benefits... stocks, free coffee, insurance, tuition

    Cons

    Certain drinks have become super complicated to make

  8. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Starbucks part-time

    Pros

    Great vibes, free coffee through the shift, get to know the “regulars”

    Cons

    I guess if you don’t enjoy working on your feet for your entire shift it would not be good fit, bit personally I loved it!

    Advice to Management

    i Have never had bad customer service at the Starbucks stores except the ones in rest stops and Targets. It’s really a let down to go to a Starbucks in a Target or rest area location expecting the “Starbucks customer service” and getting disgruntled and unenthused employees.


  9. "Barista work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks part-time

    Pros

    They are willing to work with your schedule, good for students

    Cons

    Enjoyment varies wildly on management


  10. "Its a good flexible job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in New York, NY
    Former Employee - Barista - Starbucks in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    VERY flexible scheduling. If you have other priorities you can easily find coverage. If you need more hours you can easily get my hours.

    Cons

    Don't expect to come in the store and get great tip, its not the place to make tip income.

    Advice to Management

    You make or break an employees experience everyday.


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