Starbucks Reviews | Glassdoor

Starbucks Reviews

Updated February 24, 2017
12,928 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
7,448 Ratings

12,928 Employee Reviews

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Pros
  • benefits for part-time employees (in 949 reviews)

  • A pound of coffee mark out every week (in 481 reviews)

Cons
  • Work-life balance can be challenging to maintain (in 299 reviews)

  • Fast paced- You must work quickly and effectively (in 366 reviews)

More Pros and Cons

  1. Helpful (536)

    "Great company if you can handle it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista
    Former Employee - Barista
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to Management

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."


  2. "Starbucks Barista"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Starbucks part-time

    Pros

    Great benefits and flexible hours

    Cons

    Sometimes the manager schedules you when you aren't available


  3. "Wonderful Place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in West Des Moines, IA
    Former Employee - Shift Supervisor in West Des Moines, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    Benefits, Flexible Schedule, compensation, teamwork

    Cons

    Early mornings, high stress in moments

    Advice to Management

    less overbearing regional managers


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Modesto, CA
    Former Employee - Shift Supervisor in Modesto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    Great fun and nice salary tons of benefits always helpful understanding i miss working there. Wish they provided opportunities to make even more than they do.

    Cons

    It's very corporate not much individuality however many customers prefer that i think. They obviously know what they're doing over there


  6. "Great company benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista Trainer in Los Angeles, CA
    Current Employee - Barista Trainer in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than 5 years)

    Pros

    Company benefits are excellent and worth seeking employment with Starbucks

    Cons

    Management isn't divided equally. Shift leads and ASMs are held most responsible.

    Advice to Management

    Break up the responsibility between management positions in a store level.


  7. "Great job to have during college"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista and Trainer in Brea, CA
    Former Employee - Barista and Trainer in Brea, CA
    Recommends
    Approves of CEO

    I worked at Starbucks part-time (More than 3 years)

    Pros

    You get free coffee markouts, drinks, and food.

    Cons

    Wouldn't really say there was a con.

    Advice to Management

    Keep up the great work and thank you for giving me the opportunity to work there.


  8. "Great company that invests in employee growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Charlotte, NC
    Current Employee - Barista in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (Less than a year)

    Pros

    Decent starting pay for an entry-level/part-time position, extensive training for all positions, great benefits (some starting at hire date)

    Cons

    It is a fast-paced environment, can occasionally be stressful


  9. "Great Company to Start With"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks part-time

    Pros

    Amazing benefits, and a great work environment. Lots of interaction with people and fast paced but generally pleasant.

    Cons

    Occasionally you do have to deal with angry customers jonesing for caffeine but it's generally outweighed by more positive experiences.


  10. "3.5 Years with Starbucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista Trainer in Pittsburgh, PA
    Former Employee - Barista Trainer in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    While I can't enumerate all of the things I gained, I will try my best. They include:
    Patience
    Flexibility
    Leadership
    Asking for help
    Prioritization
    Coaching skills
    Quality control
    Food service and safety

    Cons

    While I know every job has it's downsides, I always found amazing support from the co-workers that became my family. Some downsides are:
    Early/odd shifts
    Non-stop on your feet
    The occasional rude customer
    Dry skin from cleaning products

    Advice to Management

    I think Starbucks does a fantastic job of listening to its partners, and being receptive and supportive. I liked the training updates that occurred, but I feel like you took away some of the best parts of being a trainer. Getting to take the new person under your wing and coach them through the most difficult six weeks was utterly rewarding. With all the videos it's become a little disconnected, impersonal, and that's not what Starbucks is about.


  11. "Socially conscious company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free college, veteran programs, lots of training

    Cons

    Low wage, rude customers sometimes

    Advice to Management

    Higher manager salary



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