Starbucks Reviews | Glassdoor

Starbucks Reviews

Updated July 24, 2017
1,081 reviews

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Starbucks President & CEO Kevin Johnson
Kevin Johnson
13 Ratings

1,081 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1026 reviews)

  • Free pound of coffee every week (in 514 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Not Appreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Phoenix, AZ
    Current Employee - Shift Supervisor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Starbucks part-time (More than 3 years)

    Pros

    It's great to interact with some customers and share knowledge and opinions.

    Cons

    The customers are rude and entitled. I do not earn enough money to be called curse words and names to my face at the register. There is never enough people scheduled on the floor to help. Worst job of my life.


  2. "Could be good job depending on management and co workers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks
    Former Employee - Barista - Starbucks
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Starbucks part-time

    Pros

    - Free Coffee
    - Bonding with regular customers can be rewarding
    - You will learn how to make small talk like a pro
    -
    -

    Cons

    - Hectic
    - Stressful
    - Training is sub par and doesn't really prepare you for the actual job
    - Company policies allow customers to take advantage at times.

    Advice to Management

    Make sure employees are trained well so that there is no confusion. Staffing for different shifts makes a huge difference. Having 2 people only on a weekend night is a literal disaster.

  3. Helpful (1)

    "Great if you have another job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Starbucks part-time

    Pros

    Ok perks discounts
    Fast pace

    Cons

    Don't keep scheduling promises , hours often get cut, hard to get full time hours , disconnected upper management

    Advice to Management

    Treat baristas better.


  4. "Good for a first job but don't stay there long."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Chico, CA
    Current Employee - Shift Supervisor in Chico, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than 5 years)

    Pros

    Good benefits for part time and full time employees and flexible schedule for students. Free education if you're into online school.

    Cons

    Major labor cuts means extra work for little pay. Corporate rarely backs up baristas when there are concerns. There are benefits but that is because there is a low pay rate.


  5. "Great! (If you love micromanagemnt)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Las Vegas, NV
    Former Employee - Store Manager in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    Fun culture. Learn lots about coffee and running a business. Burn lots of calories running around.

    Cons

    Too many daily changes to routines, recipes and literally everything else. Too many hours and too many early hours. They expect the world from you but will not compensate you accordingly.

    Advice to Management

    Work a shift with your management team once a week so you know how things at the store level actually happen instead of sitting there taking notes. Pay your employees better instead of just offering them ridiculous perks. Better pay will attract better employees! Do away with all of the metrics for measuring performance and just focus on good customer service. Stop all of the insane liberal programs that make Starbucks sound so progressive (#RaceTogether).


  6. "Over worked and under payed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    Starbucks offers some great benefits and you get to work with some really great people.

    Cons

    The problem is the company is always adding products and new ideas but never takes anything away to lessen or ease the workload. The compensation is terrible. Management will make you promises about your future and then never deliver no matter how hard you work because it is a popularity contest rather then about work ethic. They will take advantage of you.

    Advice to Management

    Learn to pay your "partners" better. Learn to appreciate them and not overwork everyone. Care less about labor a more about how to actually achieve the goals you sent forth for them achieve.


  7. "Maybe if they paid more and had less drama."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Towson, MD
    Current Employee - Barista in Towson, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    Making drinks was always fun and kept us busy. I did enjoy making the friends I made there. Always changes and new drinks. Great benefits.

    Cons

    Was NOT paid enough for everything we did there. A lot of inside drama that was incredibly unnecessary and ruined my experience.

    Advice to Management

    Pay your employees more. They deserve more.

  8. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Starbucks part-time (Less than a year)

    Pros

    Good people, coffee, frappicinos, calm environment if your closing.

    Cons

    Low hours, to many workers at one store.

    Advice to Management

    Let workers date eachother .


  9. "Great Benefits, Horrible Pay and Turnover"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks full-time

    Pros

    Benefits are great, stock and college tuition program are great

    Cons

    Pays minimum wage to baristas making it impossible to keep good employees. A lot of very last minute changes from the company making management very difficult.


  10. "Disappointing Leave of a sense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista
    Former Employee - Barista
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks (More than 5 years)

    Pros

    Flexibility in schedule, easy to pick up or drop hours depending on needs

    Cons

    Poor leave of absence. Worked for five years and was not able to get an extended leave of absence for immigration reasons. Told to reapply after 5 years of service

    Advice to Management

    Be patient with new hires, do not be so abrasive and the turn over would be far lower


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