Starbucks Reviews | Glassdoor

Starbucks Reviews

Updated June 22, 2017
5,649 reviews

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4.0
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
86 Ratings

5,649 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1003 reviews)

  • free pound of coffee or box of tea every week (in 499 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 313 reviews)

  • If you are working in a retail store it is a fast paced environment which can eventually take a toll (in 394 reviews)

More Pros and Cons

  1. "Perfect College Student Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Sandy Springs, Fulton, GA
    Current Employee - Shift Supervisor in Sandy Springs, Fulton, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    Free drinks, coffee and food. Very flexible hours. The atmosphere is great and the customer connections aren't like any other job. You really get to know your customers and sometimes watch their lives evolve.

    Cons

    As a supervisor everything is put on you whenever there is a problem, concern or out of something. Have to be good at problem solving and handling stress here and there.


  2. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Vineland, NJ
    Current Employee - Barista - Starbucks in Vineland, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than 5 years)

    Pros

    Company provides training on all coffee, food & beverages. A discount is provided to all staff for all food, beverages, and merchandise sold in store & online. Health insurance is offered with the proviso you are working a certain amount of hours each week. Stock options are available; company awards a small amount of shares of stock once you have been with the company for over a year. Meeting new people and getting to know your regular customers to promote a "third place environment".

    Cons

    Baristas are not scheduled a lot of hours which results in most of your staff having to find a 2nd job to make ends meet. You have maintain a certain amount of hours to keep your health insurance once you have it. The district manager is hard boiled and is never complimentary, which results in staff members having anxiety whenever visits are scheduled for the district manager. It is hard to move up in the company if your district manager does not like you, or your immediate store manager. Any complaints that a staff member makes to HR about your store, store manager or DM is not confidential as you are made to believe! The calls get filtered back to your DM and your store manager! It is no longer about community as they make it seem-it is more about the numbers and nothing else.

    Advice to Management

    Store managers should hold more store meetings to ensure everyone is on the same page. Advancement within the company needs to be seriously overhauled. District Managers should not intimidate staff members during store visits. More roundtable discussions should be held several times of the year for staff members. Promotions should not be offered to someone only because they are liked for that month.

  3. "The Perks of Being a Starbucks Shift Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Livingston, NJ
    Current Employee - Shift Supervisor in Livingston, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than 10 years)

    Pros

    Excellent benefits, even for part time employees. As long as you maintain an average of 20 hours per week, you are able to retain a stellar benefits package - an array of health plans available to choose from, plus the 30% discount and free drink/food items during your shifts, not to mention the free weekly mark-out of any type of at-home brewing coffee. The 401K plan is also pretty great, with Starbucks matching up to 5%. Most companies wouldn't dream of offering all of this to a part time employee, so kudos to Starbucks for making these benefits available to people who are unable to devote full time hours on a regular basis. This offering makes it possible for those of us who are too old to remain on our parents' insurance plans to have health coverage without the full time commitment, even while devoting time towards raising a family, working a second job, volunteering, or simply relaxing and/or tending to personal needs.

    Cons

    The job can get stressful at times. Customers can be demanding and there is a great deal of information to learn for new hires in order to keep up with the flow of traffic in store. Being on your feet for long shifts can get exhausting, and maintaining a customer-friendly disposition at all times may prove difficult for some. During peak hours in store, there is a lot of pressure to work fast and to be precise with all executions. Also, Starbucks is open 365 days out of the year, so holidays are not easily celebrated... although plenty of employees leap at the chance to earn time-and-a-half pay on certain days out of the year.

    Advice to Management

    Provide better training for new hires! There is SO much for new partners to learn, and they need to be given the proper time and guidance to absorb so much new material. As it stands now, there is nowhere near enough training hours allotted towards new hires, and they are literally NEVER ready to take on full-fledged shifts as an active partner immediately after the training period has ended. Training needs to be more comprehensive and/or consist of additional training hours for newbies.


  4. "Great company with benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Northbrook, IL
    Current Employee - Shift Supervisor in Northbrook, IL
    Recommends
    Positive Outlook

    I have been working at Starbucks part-time (Less than a year)

    Pros

    - inexpensive health care
    - unlimited beverages during shift
    - opportunities to connect with new people
    - flexible schedules

    Cons

    - depending on management, understaffing can be a very pressing problem
    - stressful dealing with difficult customers


  5. "Ups and Downs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Kennesaw, GA
    Current Employee - Store Manager in Kennesaw, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than 8 years)

    Pros

    Life/work balance once you understand how to run a store. Customers can be great depending on your location. Can be fun

    Cons

    It's too hard to let people go that aren't cutting it. You can be stuck with employees that should be gone, but you have to have a zillion documents before letting them go.

    Advice to Management

    Sometimes numbers don't tell the whole story. You could be a mediocre manager, get relocated to a much better location, but that doesn't mean you're DM material. Instead of challenging the status quo, Starbucks has created an environment of hand shakers that are not being authentic with the messaging they present to their leaders. Then they are promoted for it. Every manager (if being honest) will say they feel like there isn't enough labor to keep the stores clean, not enough time to do the job the way Starbucks wants, and if any manager says that's not true, it's very rare (or they are just playing politics to get promoted). I've pulled countless managers aside after leadership meetings and they have all admitted to shaking hands to look good and that's not really how they truly feel about what it's like to run a store in 2017. The joy of being at Starbucks is having a new store and being in the right place, at the right time. If you get an old store, good luck passing Qasa, because it's all subjective and completely unfair.


  6. "Two districts and two environments"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Cupertino, CA
    Former Employee - Barista - Starbucks in Cupertino, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than 3 years)

    Pros

    The general direction of the company and the way it treats its employees on paper is excellent. This direction, if taken to heart, can create a very helpful and constructive atmosphere.

    Cons

    Encountered a district manager who enforced the rules they felt like enforcing, which created an antagonistic and lonely work environment.

    Advice to Management

    Hire better people as district managers, seriously interview your baristas about their district managers. Do a better job of vetting the district managers since they color the attitudes of 10 of your stores at a time.


  7. "Excellent College Job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in San Diego, CA
    Former Employee - Barista - Starbucks in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than 5 years)

    Pros

    Very flexible working hours, Good benefits, free drinks while working. discounted drinks/ food while not working. Good place to work while going to college if you don't have a bunch of bills.

    Cons

    Store can get hectic especially during peak hours. Underpaid for effort required. If you state raises minim wage, experienced employees wont see raise. I was a 5yr partner but when i left i was being paid the same as a new hire. Even though i could do circles around them at the job.

    Advice to Management

    Treat tenured partners better.

  8. "Shift manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Portland, OR
    Former Employee - Shift Supervisor in Portland, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    Stock shares, health benefits, room for growth, strong training programs. Was a good place to work as a student. Flexible with hours, time off, and transferring to new locations.

    Cons

    Mediocre wages. There was a lot of food waste and employees aren't allowed to take any home or donate to any places.


  9. "Good people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Florence, AL
    Former Employee - Barista in Florence, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks (Less than a year)

    Pros

    Highly hands-on training
    Positive work culture
    Fun people
    Hard workers

    Cons

    On your feet long hours without moving much. Wear shoe inserts.


  10. "It has been a fun, friendly, and new experience thus far."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Memphis, TN
    Current Employee - Barista in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    It has good health benefits, and excellent and friendly work environment, as well as good pay and opportunities for you to earn tips through good customer service.

    Cons

    The availability of different shifts and the factor of the varying amount in tips earned versus the number of hours an individual can work can be troublesome at times.


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