Starbucks Reviews | Glassdoor

Starbucks Reviews

Updated July 24, 2017
14,459 reviews

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3.9
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
351 Ratings

14,459 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1026 reviews)

  • Free pound of coffee every week (in 514 reviews)

Cons
More Pros and Cons

  1. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Walnut Creek, CA
    Former Employee - Intern in Walnut Creek, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks (More than a year)

    Pros

    Enjoyable environment
    Good hot chocolate

    Cons

    There is a Poor allocation of resources

    Advice to Management

    more hot chocolate


  2. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks part-time

    Pros

    Easy, fun, easy way to get more experience in customer service.

    Cons

    Fast paced, music is bad, not enough pay.

  3. "Starbucks Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 5 years)

    Pros

    You wear multiple hats as a Store Manager so this position is really for those who can adapt to unexpected situations. The company treats their employees well and upward mobility is encouraged.

    Cons

    These past few years, independent coffee shops have been taking some of the business away so to stay ahead of the game, the company has to adapt to many changes and oftentimes the communication is lacking or hurried to a point that there's very little time to train the partners in order to successfully launch and execute certain programs.

    Advice to Management

    Think thoroughly on the time invested on partners' training in order to successfully execute what's expected out of them. Compensations and benefits have been great so keep up the good work.


  4. "Shift Leader Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Shift Leader in San Antonio, TX
    Current Employee - Shift Leader in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    Great benefits when it comes to insurance and free coffee

    Cons

    high stress level if you work for a high volume store


  5. "Dysfunction Junction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in New York, NY
    Former Employee - Barista - Starbucks in New York, NY
    No opinion of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    Some of my coworkers were positive and supportive, helpful and cooperative. If you get a good team and manager, it is a great starter job for entry level workers.

    Cons

    The pay is low, the work is hard, and it is impossible to get enough hours or consistent hours. Too many of my coworkers were unhelpful, obstructive, unkind and spread false rumours about other workers. It was a toxic store.

    Advice to Management

    Stop understaffing, undertraining, and sending mixed messages. We cannot make the customers' experience great when we are exhausted, bullied, and have no power over our hours or schedule or vacation. (What vacation?) The stated values up front were not lived out in the store culture or the company culture. The need to make more and more money was much higher than serving the people or giving the workers a positive experience. The environment was punitive and bullying so as to get more and more sales.


  6. "Pays well, but they work you hard."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks full-time

    Pros

    Decent perks like free coffee, generally working with good kit.

    Cons

    Expect a LOT out of you for being an above average pay. Sometimes more than is practically possible, when computer systems are deciding how much man power is required. This may have been improved since I left but it never used to take into account things like size of cafe etc.

    Advice to Management

    Carry on.


  7. Helpful (1)

    "Great if you have another job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Starbucks part-time

    Pros

    Ok perks discounts
    Fast pace

    Cons

    Don't keep scheduling promises , hours often get cut, hard to get full time hours , disconnected upper management

    Advice to Management

    Treat baristas better.

  8. "GREAT TEAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Brisbane (Australia)
    Former Employee - Barista in Brisbane (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    If you enjoy making coffee and laughing and telling jokes it is great. Made friends with everyone and we all hung out socially.

    Cons

    The customers, the hours you spend on your feet

    Advice to Management

    n/a


  9. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks part-time

    Pros

    Good coworkers, lots of hours

    Cons

    Customers can either be great or horrible


  10. "Working at Starbucks in Orangr County"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Costa Mesa, CA
    Current Employee - Shift Supervisor in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than 3 years)

    Pros

    Lots of people, good tips

    Cons

    Upper management is not always reliable and seeks their success before yours

    Advice to Management

    Get to know your employees


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