Starbucks Reviews in United States | Glassdoor

Starbucks US Reviews

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205 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1051 reviews)

  • Free pound of coffee every week (in 526 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 330 reviews)

  • Fast paced stressful rude customers (in 424 reviews)

More Pros and Cons

  1. "Loved it at first."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Kansas City, MO
    Current Employee - Barista in Kansas City, MO
    Recommends
    Approves of CEO

    Pros

    I loved the people I worked with until most of them quit due to new management.
    -great people
    -clean work environment
    -overall great job

    Cons

    I personally hated the hours. Its either early in the morning or late at night and that is awesome if you don't go to college. Made it really stressful to focus ok school work

    I felt like I didn't get paid enough to do half of the stuff that is required of you.


  2. "It was alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in San Francisco, CA
    Former Employee - Shift Supervisor in San Francisco, CA

    Pros

    It has good benefits for this type of job, hours are (somewhat) flexible and nonstandard, for those who are into that. You also get some good perks (free drinks!)

    Cons

    There's a lot of red tape. It also really depends on what store you work at -- some are better than others. The pay is ok for part time but not really for a full time job.

  3. Helpful (1)

    "Corporate Starbucks needs reform."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Indianapolis, IN
    Former Employee - Barista in Indianapolis, IN

    Pros

    A real sense of team among the store employees was nice. Of course, this will vary from store to store.

    Cons

    No time off when you need it... ever... even when you're sick. It was impossible to find anyone willing or able to work for me when I needed it.

    Advice to Management

    Mostly, corporate Starbucks has screwed up by trying to optimize everything and taking all the guesswork out of customer service, instead making the job mechanical, rigid, and cold, which shows no faith in its employees. In the same breath, though, they tell you to "connect" with customers using an inflexible script. They've stripped their low-level employees of confidence all the while making their lives more miserable by optimizing scheduling (not hiring part-time, flexible employees who are able to cover shifts). This was the case when I worked there, at least. I apologize if this is no longer the case.


  4. "What doesn't kill you, makes you stronger!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Pasco, WA
    Current Employee - Barista in Pasco, WA
    Approves of CEO

    Pros

    Benefits are amazing (way better compared to others).
    Job is fun!
    Fast-paced. (makes the day fly by)
    Never bored (when you finally get a break from customers you are running to stock and clean)

    Cons

    Very high expectations from management for the pay you receive.
    Don't expect management to praise you.
    Grow thick skin because customers can be extremely rude!

    Advice to Management

    Start sucking up early!
    Don't let the pay hold you back from being the very best you can be because you won't excel.


  5. "I am very proud to work for the company however the business unit needs to work on the work-life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Seattle, WA
    Current Employee - IT Manager in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    Contribute to the greater good of the world. It isn't just about profit.

    Cons

    The job security feeling could be improved.

    Advice to Management

    Work on making your employees feel secure in their jobs.


  6. Helpful (1)

    "Excellent career path"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Everett, WA
    Current Employee - Anonymous Employee in Everett, WA
    Recommends
    Approves of CEO

    Pros

    Benefits, people, workers, atmosphere are the best aspect when working for this great coffee company. The free employee drinks are nice.

    Cons

    Little flexibility in schedule and training. Customers can be quite rude and the increase in pay is usually less than hoped for

    Advice to Management

    Keep hiring within. When hiring managers with no Starbucks experience they are less likely to stay and also instill a positive working environment.


  7. "Great part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Orlando, FL
    Former Employee - Barista in Orlando, FL
    Recommends
    Approves of CEO

    Pros

    Starbucks offered GREAT benefits, from tuition reimbursement, accumulated paid time off, discounted health insurance and much more. You meet interesting co-workers and customers. It is a fun job for highcschool and college.

    Cons

    It can be stressful. As any other retail/service companies, holidays are the busiest time of the year, so it is not so easy to take time off to travel away for the holidays.

    Advice to Management

    Communication of changes in new products, drinks, and other promotional offers should be handled more effectively. Many times employees have no clue of promotions until the customer informs us.

  8. "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Newport News, VA
    Current Employee - Manager in Newport News, VA
    Recommends
    Approves of CEO

    Pros

    atmosphere
    benefits
    fun
    third place
    great place well structured company with an excellent training program and great benefits that include free pound of coffee each week

    Cons

    wage
    very fast pace
    advancement can be tough from a supervisor to get into management. there are few Assistant Manager spots in the company so the supervisor to General Manager jump can be challenging.


  9. "I learned a lot and worked with some great people."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Seattle, WA
    Former Employee - Senior Customer Service Representative in Seattle, WA
    Recommends
    No opinion of CEO

    Pros

    I worked at the corporate office in Seattle. Starbucks is very LGBT friendly. If you're LGBT, this is a great company to work for. If you're a woman, this is a great company to work for. Their policies about harassment are extremely fair and professional. Oh, there are espresso machines in all the break rooms with syrups and whipped cream just like in the stores.

    Cons

    Starbucks is past their boom years, and they took a beating in the crash. I think that they'll pull themselves back up, but the creative jobs are probably even harder to get into than they used to be, and they've always been really tough and competitive.

    Advice to Management

    I think that outsourcing the Customer Contact Center was an error. Any representative of Starbucks that faces customers should be a Starbucks partner. You had an opportunity to use what customer service reps know about your customer base to help shape marketing strategies for greater success. No one has ever really done that before. Marketing gets feedback from customer service, but since they're only interested in hearing that their promotions were successful, any marketing person will shun advice from a contact center that knows how their customer base will react.


  10. Helpful (1)

    "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in New York, NY
    Former Employee - Barista in New York, NY
    Disapproves of CEO

    Pros

    Partner perks. Free coffee and food if lucky

    Cons

    Poor selection of management. Repetitive wherever you go.

    Advice to Management

    Pick better supervisors and coaches.


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