Starbucks Reviews in Tennessee | Glassdoor

Starbucks Tennessee Reviews

Updated June 18, 2017
80 reviews

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Tennessee

3.7
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
3 Ratings

80 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1003 reviews)

  • free pound of coffee or box of tea every week (in 499 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 313 reviews)

  • If you are working in a retail store it is a fast paced environment which can eventually take a toll (in 394 reviews)

More Pros and Cons

  1. "It has been a fun, friendly, and new experience thus far."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Memphis, TN
    Current Employee - Barista in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    It has good health benefits, and excellent and friendly work environment, as well as good pay and opportunities for you to earn tips through good customer service.

    Cons

    The availability of different shifts and the factor of the varying amount in tips earned versus the number of hours an individual can work can be troublesome at times.


  2. Helpful (1)

    "Good In-Between Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Nashville, TN
    Current Employee - Barista in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (More than 3 years)

    Pros

    free coffee, partner discounts, good coworkers, management is involved, corporate listens

    Cons

    early mornings, stressful atmosphere, rude customers, high sanitation standards


  3. "Very Happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Murfreesboro, TN
    Current Employee - Barista - Starbucks in Murfreesboro, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (Less than a year)

    Pros

    Pay is good. Dress code is lax. Company seems to care. Benefits like free Spotify and other partner discounts are nice.

    Cons

    During rushes it can be a lot of work for one person. You need to be able to multitask or you won't succeed.


  4. "Fast-paced work at a company with benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Jackson, TN
    Current Employee - Barista in Jackson, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (Less than a year)

    Pros

    Starbucks offers a great benefits package, subsidizing insurance premiums and offering free counseling services, rare for a retail job. Tips can add some resources to your bottom line, and you become intimately acquainted with every part of the job (i.e. customer service, drink making, drive thru multi-tasking, deep cleaning). The people I've come to work for are energetic and enjoyable to be around, the fast-pace builds a good sense of camaraderie. Also, a free pound of coffee a week is a good deal.

    Cons

    Currently, it seems that the job is chronically understaffed. There's often not enough time to meet company expectations, and this is compounded by the company's size: they don't have much sense of local character and needs. Little room for advancement. Pay is better than minimum wage, but not sustainable. The coffee itself is subpar to third-wave cafes.

    Advice to Management

    Scheduling software and inconsistent hours lead to exhaustion and the inequalities associated with other wage-slave positions. In order to support your baristas, go beyond good insurance and give them the opportunity for work-life balance.


  5. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee in Jackson, TN
    Current Employee - Anonymous Employee in Jackson, TN
    Recommends
    Positive Outlook

    I have been working at Starbucks full-time

    Pros

    They care about their employees and provide benefits such as education and bereavement pay

    Cons

    There can be long hours on your feet

    Advice to Management

    Make sure to give all your employees breaks


  6. "The Truth About Starbucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Nashville, TN
    Current Employee - Barista in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Starbucks full-time (Less than a year)

    Pros

    Excellent barista training, lots of customer service experience, they are willing to work with your schedule (for the most part) and they have decent job benefits (spotify, free coffee, etc.)

    Cons

    They don't (and won't) pay you enough, there are little opportunities for advancement, there is a lot of work and a little reward, customers are constantly rude, you may get scheduled on your off day (and it's your responsibility to get it covered if so)

    Advice to Management

    Look into raising wages for Baristas that are full-time or working close to full time. $9/hour isn't a livable wage and unless you work in certain stores, you won't make anything in tips. Also, maybe make sure your corporate culture takes care of your employees first, then customers.


  7. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Franklin, TN
    Current Employee - Barista in Franklin, TN
    Recommends
    Approves of CEO

    I have been working at Starbucks full-time (More than 5 years)

    Pros

    Flexible schedule, friendly work environment, free coffee, excellent benefits

    Cons

    The pay is not great and emotional labor is hard.


  8. "proud to be a partner!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Maryville, TN
    Current Employee - Barista - Starbucks in Maryville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (Less than a year)

    Pros

    Working for Starbucks is by far one of the best places I've ever gotten to work at.
    - They offer amazing benefits you only have to work a minimum of 20 hours for.
    - Awesome, diverse coworkers who never disappoint and are always just as passionate and eager to learn as you are.
    - Management actually listens, scheduling is easy, they really cater to your personal schedule.
    - You make connections with people like no other, especially regulars. Easily one of the best parts of the job.

    Cons

    - Really cranky customers! I've had people yell, throw things, call and complain. It's all a part of the job, but you get used to it and it's a motivator to be better next time. (Although, sometimes it's just not your fault.)
    - It can be very demanding, especially closing tasks and being given little time to fulfill them. Selling is pushed on you which can damage relationships with customers you connect with.

    Advice to Management

    -slow down the selling, other than that; keep doing what you're doing! excellent company. :)


  9. "Fun But Overworked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Nashville, TN
    Former Employee - Barista - Starbucks in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pretty fun job, but not for everyone. If you're good at being social and multitasking than you'd probably do fine. I was really close with my coworkers which made it much more pleasant.

    Cons

    Pay wasn't great for a barista
    Can be overwhelming at time
    Dress code was pretty strict but not anymore so I hear

    Advice to Management

    Don't cut labor so much that it affects the service. we wouldn't have enough people on the floor and that made it ridiculously hard sometimes.


  10. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Hermitage, TN
    Former Employee - Barista - Starbucks in Hermitage, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    The core values of the company radiate throughout every outlet. The positive energy you gather from the spirit of the company is what helped me, as a barista, know that I was making someones day with that one cup of coffee. The genuine gratitude from customers and getting to know each regular by name and about their families helped me to build connections, make friends, and meet new people daily.

    Cons

    The company would implement changes and would not have proper training in place for the changes to be passed down to the lower levels. As a Barista, you deal with the customers face to face more than anyone. It looks bad when something within the company has changed and the customers know before you do.

    Advice to Management

    Understand that your employees are your biggest advocate and your biggest voice. LISTEN to what they are saying. They deal with the customers more on a day to day basis and they know what is most important to focus on.


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