Starbucks Reviews in Toronto, ON | Glassdoor

Starbucks Toronto Reviews

Updated January 15, 2018
196 reviews

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Toronto, ON (Canada)

3.8
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
15 Ratings

196 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Toronto, ON (Canada)
    Former Employee - Store Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    - Super positive store culture, with the right team.
    - Rewarding environment for developing the skills of others!
    - Flexible labour for store, you basically give yourself your own budget for labour!
    - MANY area for development.

    Cons

    - Very little work-life balance - some weeks can be up to 60 hours and there's no compensation for that.
    - Upper management will always PUSH you to do more even if you're completely tapped out, sometimes too far.
    - Sometimes you feel like you're playing a game of human chess.

    Advice to Management

    - Managers are partners too! Remember their experience.


  2. "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Toronto, ON (Canada)
    Former Employee - Assistant Store Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    Relatively easy to move up rank within store/district with the right attitude, flexible working hours (depending on scheduling manager and staffing), above-average benefits

    Cons

    Fair number of poor store managers stick around for longer than they should due to tenure (leads to number of issues around scheduling, food management, store cleanliness, staffing levels, etc.), number of external store manager hires far surpasses that of internal store manager promotes leading to negative feelings around the value of current employees

    Advice to Management

    Develop real relationships with store partners (baristas and shift supervisors) to ensure that feedback from store managers aligns with the partner experiences.

  3. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks full-time

    Pros

    The company believes in diversity, and you can really get new skills working on a fast-paced environment.

    Cons

    It can be a little stressful not having one exact role.


  4. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Toronto, ON (Canada)
    Current Employee - Barista in Toronto, ON (Canada)
    Recommends

    I have been working at Starbucks part-time (Less than a year)

    Pros

    Great work environment! People are friendly and very motivating

    Cons

    not many cons.. as long as you manage work life balance it's a great job


  5. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks part-time

    Pros

    Awesome positive environment, interesting knowing coffee details, good benefits - health benefits for part-time, free coffee, flexible schedule

    Cons

    50% of job is cleaning, have spent entire shifts 6hrs doing dishes, kinda should like coffee, late nights, busy understaffed shifts.

    Advice to Management

    Customer connections require time, and staff. Training on closing/opening procedures not just bar/pos -


  6. "Great plave to work, fast paced so have to remember a lot of things at once but overall a good job to have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Toronto, ON (Canada)
    Former Employee - Barista in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    Fast paced environment
    Helps multitasking skills improve
    Good pay for students
    Friendly fellow employees

    Cons

    At times there are rude customers you have to deal with properly or lose your job
    Wtitinf names on the cups(good luck woth that)


  7. "Stressful environment and too many expectations for minimum wage."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Toronto, ON (Canada)
    Current Employee - Barista in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    Free drinks, 30% discount on food and items, benefits if you’re full time, and you meet some cool people if you take some time to ask questions about them.

    Cons

    minimum wage, high expectations, constant coaching, toxic supervisors, I get rude customers who yell at me for not having the unicorn frappuccino, throw garbage at me, and dump coffee on both me and the floor because it was filled too high. You can’t show any emotion on the floor, so if you have a family member pass away, you have to go home and not be paid for the day.

    Advice to Management

    Double check who gets to be put into supervisor positions - Some people take advantage of their power. Spend less time being concerned about having 30 second window times while also pushing us to have meaningful connections with customers, and MORE time on making sure your employees are being treated fairly. I am the face of your company and I am sick of having coffee dumped on me, garbage thrown through my window, and being yelled at for not having the unicorn frappuccino in stock. Handle your promotions better. Happy customers start with happy baristas. Inform baristas on new drinks and promotions a few weeks in advance instead of the day before.

  8. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ontario in Toronto, ON (Canada)
    Current Employee - Ontario in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (Less than a year)

    Pros

    Good company to work for. Cozy and fun environment

    Cons

    Hour flexibility, tight slacea. Overall nice

    Advice to Management

    Keep it up. Very well done


  9. "Shift Supervisor, Barista Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Shift Supervisor, Barista Trainer in Toronto, ON (Canada)
    Current Employee - Shift Supervisor, Barista Trainer in Toronto, ON (Canada)
    Recommends
    Positive Outlook

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    Working in a fast environment with great people. Lots of perks from company.
    Benifits.
    Flexible schedules for PT staff.

    Cons

    Sometimes incounter unpleasent customers.
    Doesn't allow you to work in overtime.

    Advice to Management

    Keep up the great work.


  10. "Bariata"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Toronto, ON (Canada)
    Former Employee - Barista in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    Good environment with good co-workers

    Cons

    You have to learn drinks and write people' names

    Advice to Management

    Listen to your employers


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