Starbucks Reviews in Toronto, ON | Glassdoor

Starbucks Toronto Reviews

Updated June 19, 2017
169 reviews

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Toronto, ON (Canada)

3.8
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
4 Ratings

169 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1003 reviews)

  • free pound of coffee or box of tea every week (in 499 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 313 reviews)

  • If you are working in a retail store it is a fast paced environment which can eventually take a toll (in 394 reviews)

More Pros and Cons

  1. "Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    - Best team who always has your back
    - You have the opportunity to learn a lot and take on new responsibilities if you are willing to
    - Partner beverages and weekly mark-outs of coffee or tea
    - Great job for a student (good benefits, flexible hours and a fun environment)

    Cons

    - My district manager was a source of stress for my manager which always trickled down to the team and caused us anxiety


  2. "Its good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible hours, generally good co-workers, good pay and good benefits. We get weekly mark outs as well, so free coffee that we can bring home is a big plus.

    Cons

    The longer I've worked here the more jaded I've gotten over customer service. Which I suppose is typical of any customer service job. You have to have thick skin. Starbucks says that they prioritize connections however, since my store has transitioned into a drive-thru store we are most certainly not a store that prioritizes connections, as the way Starbucks is built to function simply cannot function to that priority. On top of having a plethora of drinks lined up, we're expected to talk to customers coming in and out of the store, and also to connect and talk to customers when we're handing off drinks. All in the meanwhile we have a huge line up of drinks on drive-thru, and we're expected to talk to the drivers to connect when the purpose of a drive-thru is for a quick and easy way to purchase something? We simply have no time and I believe that drive-thrus at Starbucks are nothing more than a way to boost revenue for the company.

    Advice to Management

    Starbucks used to be a company that cared a lot more for it's employees. That's not to say that they don't care anymore, rather it's diminished over time. My only words of advice is that Starbucks can listen to their partners more than listening to the ridiculous amount of money that they rake in.

  3. "Former Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Toronto, ON (Canada)
    Former Employee - Barista in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than 5 years)

    Pros

    -Upbeat and lots of potential for fun
    -Stock options.
    -Great to develop customer service skills

    Cons

    -Quality of management varies
    -The company has moved heavily towards sales targets

    Advice to Management

    A return towards the 3rd place mentality is needed. Remember that your baristas are the faces your clients see every day. If they are treated well and are happy to come to work, they pass that feeling on.


  4. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Toronto, ON (Canada)
    Current Employee - Barista in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I really love the work environment at Starbucks - it is one that is difficult to find in any other workplace. Customers are very friendly, partners are incredibly supportive of one another and overall the atmosphere is positive and strong.

    Cons

    I know that the shift supervisors do a lot of work, and it seems that it is not worth the promotion of becoming one. They must perform daily counts, keep track of other partners on the floor, hold all responsibility when the manager is not on duty and manage money at the end of the day. For a small incremental increase in wage, it doesn't seem desirable to work up and get promoted.

    Advice to Management

    There isn't really much that I would say other than to give more to the shift supervisors. They are the ones keeping the stores together and it doesn't look as if they are getting the credit they truly deserve.


  5. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Starbucks full-time (Less than a year)

    Pros

    Flexible hours and schedule
    Good for students or part time job.
    Free coffee and others beverages.
    Good environment, you can learn a lot how to deal with costumers and multitask.
    Team work is highly appreciated.

    Cons

    Always busy, specially at summertime.
    Very physical demanding (too much time standing, lots of cleaning duties, lifting weights).
    In no time you you feel back and joints pain.
    During the time when the movement is low, they cut lots of hours and sometimes you don't work the hours you are scheduled.

    Advice to Management

    Give more training and more opportunities for the people are interested to achieve better positions inside he company.
    The program for cutting hours when the movement is low is not good, they should give enough hours to the workers have enough money to pay their bills without have another job or be constantly worried for monetary reasons.


  6. "too many changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    great benefits ex. mark outs, discounts, health benefits and educations

    Cons

    honestly depends on your store


  7. "It's an okay place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Toronto, ON (Canada)
    Current Employee - Shift Supervisor in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    Free coffee
    Great people to work with.
    Free stock grants

    Cons

    Early hours
    Labour cuts/under staffing
    Rude customers

    Advice to Management

    Look at the company's mission statement and not forget partners in it.

  8. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Toronto, ON (Canada)
    Former Employee - Shift Supervisor in Toronto, ON (Canada)
    No opinion of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    Great, fun, supportive environment. The people you work with are awesome, but the best experiences are within each customer interaction. You get to build genuine relationships with not only the people that you work with, but also with your customers.

    Other pros:
    Employee benefits: health insurance and benefits, stock plan, personal and career growth, 1 lb of coffee or one tin of tea bags as weekly mark out.

    When you are in a management position, whether shift supervisor or higher, doing weekly forecasts and analyzing weekly and monthly sales data, it almost feels as though you are in business school.

    Cons

    Early shifts, usually beginning at 5 or 5:30am, and late nights, usually ending at 10 :30 or 11:30pm.

    High-pressure during peak times.


  9. "Store Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Toronto, ON (Canada)
    Former Employee - Shift Supervisor in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Starbucks (More than a year)

    Pros

    great benefits, discounts, student assistance.

    Cons

    they could increase the salary


  10. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Toronto, ON (Canada)
    Former Employee - Barista in Toronto, ON (Canada)
    Recommends

    I worked at Starbucks part-time (Less than a year)

    Pros

    Company treats its employees very well.
    Always tries to make things better for partners.
    Great discounts and benefits.
    You can phantom at other stores if you need more hours.

    Cons

    If you don't work with great mangement/partners it can definitely sour your experience.
    Some customers really suck, but that's part of the food service industry.

    Advice to Management

    Listen to your employees! They give a lot of feedback so put it to good use!


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