Starbucks Reviews in Toronto, ON | Glassdoor

Starbucks Toronto Reviews

Updated September 5, 2017
261 reviews

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Toronto, ON, Canada Area (Canada)

3.7
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Approve of CEO
Starbucks President & CEO Kevin Johnson
Kevin Johnson
14 Ratings

261 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1051 reviews)

  • Free pound of coffee every week (in 526 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 330 reviews)

  • Fast paced stressful rude customers (in 424 reviews)

More Pros and Cons

  1. "Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Mississauga, ON (Canada)
    Current Employee - Barista in Mississauga, ON (Canada)

    I have been working at Starbucks part-time (Less than a year)

    Pros

    Its pretty ight, I like it

    Cons

    People can be mean sometimes


  2. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Toronto, ON (Canada)
    Current Employee - Store Manager in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Starbucks full-time (More than 5 years)

    Pros

    Great benefits and co workers

    Cons

    Zero respect for the store manager. Non existent work life balance. On call 24/7 without a company phone. 10-12 hours to complete all managerial job functions then must work remaining time as a barista. Incredible amounts of unpaid overtime. Very poor pay vs expectations

    Advice to Management

    Listen to and trust your managers. Ensure work life balance for all employees to reduce burnout and turnover

  3. "The store location determines your experience working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Toronto, ON (Canada)
    Current Employee - Barista in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Starbucks part-time (Less than a year)

    Pros

    -Free drinks and really good discounts
    -15 minute breaks instead of 10
    - coffee tasting
    - you get to take free coffee or tea every week

    Cons

    Make sure you choose what kind of pace you'll like to work at. If you're more into the fast paced make sure you get a store downtown, otherwise then look around the suburbs where you would get more of a relaxed café atmosphere.


  4. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Toronto, ON (Canada)
    Current Employee - Shift Supervisor in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    -Flexible scheduling
    -Great coworkers
    -Awesome benefits
    -Tips
    -Fast paced environment
    -Competitive pay

    Cons

    -Most districts hire managers externally which can make for a wobbly chain of command at best.
    -Can be mentally and emotionally draining depending on your manager and how much you take to heart.
    -Coaching can be seen as berating at times.
    -Labour cuts are real and not great if you want to pay bills.

    Advice to Management

    Give the people you call "partners" an incentive to stay. Keep your employees happy, and that mood sets the mood for your customers. Starbucks is losing a lot of good partners and is experiencing such a high turnover rate because we don't feel appreciated, taken care of, or heard.


  5. "shift supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Toronto, ON (Canada)
    Current Employee - Shift Supervisor in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    excellent team work, flexible schedule, weekly mark outs, annually starbucks stock grands

    Cons

    no overtime hours, rush hours could be overwhelming.


  6. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Designer in Toronto, ON (Canada)
    Former Employee - Store Designer in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    Great team to work with. Excellent compensation and benefits. Opportunity to elevate the brand in terms of design.

    Cons

    Lack of work/life balance. Designers were totally overworked and overloaded with projects and unrealistic deadlines.


  7. "It depends on your store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks part-time (Less than a year)

    Pros

    -Free drinks 30 minutes before and after work and during breaks, partner mark-out; every week you can take any beverages products on the stand such as coffee beans or else.
    -flexible schedule, you can trade, add or give away your hours to another partner.

    Cons

    -You know how good or bad the store manager after one month. My manager loves to micro manage and it drives me crazy.
    -Depending on the store, the earliest shift is 5:30am.

    Advice to Management

    probably this only applies to my store. We are at a busy building and during rush hours it almost like a war zone there. Because of this chaotic hours, baristas are on the edge and tend to stress out easily. My advice to management: do not hesitate to add more partners during rush hours. One of the partners walked out during rush hours because the manager was nagging on her.

  8. "Best job in the world. Highly recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Toronto, ON (Canada)
    Current Employee - Store Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than 8 years)

    Pros

    Opportunities for growth and the tools to learn are there. Definitely not boring , a high volume or low volume store may be the right fit depending on your needs

    Cons

    Need to be quick to adapt. The company constantly pushes for growth and targets. There will always be a cyclical need for hiring and change management


  9. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Brampton, ON (Canada)
    Former Employee - Shift Supervisor in Brampton, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than 3 years)

    Pros

    Awesome benefits.
    Great people.
    Free drinks.
    Stock options.
    Fantastic training.

    Cons

    Staffing can often be bare bones.
    DM's can occasionally overlook important suggestions to the detriment of the store.
    Reviews can be incredibly subjective and unfair.
    It can be very hard to move up the ranks.
    Customer service surveys are basically all or nothing (either you got a 9 or a 10, or you failed)

    Advice to Management

    Listen to your staff. Especially at skip-level meetings. The ground troops REALLY know what's going on.
    Keep an eye out for promising people and move them up the ranks quickly before they find another place that will!


  10. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Toronto, ON (Canada)
    Former Employee - Barista in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks (More than 3 years)

    Pros

    Great hours
    Lots of interaction with people
    Busy
    Never bored

    Cons

    Can't think of any, it was great.

    Advice to Management

    Keep it up.


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