Starbucks Reviews in United Kingdom | Glassdoor

Starbucks UK Reviews

Updated July 20, 2017
185 reviews

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United Kingdom

3.5
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
2 Ratings

185 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1026 reviews)

  • Free pound of coffee every week (in 514 reviews)

Cons
More Pros and Cons

  1. "managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Manager in London, England (UK)
    Former Contractor - Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks as a contractor (More than a year)

    Pros

    great sense of leadership, coaching and inspiration

    Cons

    very busy and can be stressful at times

    Advice to Management

    bring back proper espresso machines


  2. "Great part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Leicester, England (UK)
    Former Employee - Barista - Starbucks in Leicester, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    Flexible, great first job, equips you with transferable skills

    Cons

    Very busy and demanding at times

  3. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in London, England (UK)
    Former Employee - Barista in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starbucks part-time (Less than a year)

    Pros

    Friendly and polite co workers who are really supportive while you're learning, 50% off food while on shift and free drinks and 30% off everything while you're off. You also get a box of free tea or coffee per week. Really good as a first job or to have while studying

    Cons

    Not many, it can get quite stressful when busy and there are regular changes in the way/ order they'd like you to do certain things but nothing too major

    Advice to Management

    Maybe be slightly more accommodating to people who learn at a slower pace as it can get a little stressful


  4. "Barista, Shift Supervisor, and Holding Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Derby, England (UK)
    Former Employee - Anonymous Employee in Derby, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Starbucks full-time (More than 5 years)

    Pros

    Partner support and development is at the heart of their goals
    Training is comprehensive and there are various opportunities to specialise such as being a Coffee Master or entering the Starbucks Barista Championships
    Pay is the best of any hight street coffee retailer
    Benefits scheme after 3 years to take and vest non-votable company "shares" which can be sold on after a certain amount of time, I got just shy of 2 grand

    Cons

    Very London-centric
    Recently sold off most stores to franchises which has resulted in shoddy implementation and poor standards
    As corporate as you can imagine
    Difficult to progress beyond store manager role (for which the pay isn't the best, 21-24k)


  5. "It's just OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in London, England (UK)
    Current Employee - Barista - Starbucks in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than 5 years)

    Pros

    -Good people to work with overall.
    -Flexible hours
    -Flexible holidays

    Cons

    -Bad management.
    -Lack of proper checks on the quality of the service/products the stores offer
    -No incentive, no bonuses
    -Don't pay lunch
    -Culture and values of the company completely lost in the past years (in the UK)

    Advice to Management

    The management is not understanding the time we are living in. People are on their mobile phones and we are interrupting them with 100 questions totally unrelated to what they want. We shall serve them not bother them.


  6. "Shift Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Canterbury, England (UK)
    Current Employee - Shift Supervisor in Canterbury, England (UK)

    I have been working at Starbucks full-time (More than a year)

    Pros

    Meeting new people constantly, fast paced day, non-routine job

    Cons

    Low pay rate, under staffed stores.


  7. "Stable Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Yeovil, England (UK)
    Current Employee - Barista - Starbucks in Yeovil, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    Easy job to do if you're a student as they're flexible with hours, training is done well, the baristas i've worked with have all been lovely

    Cons

    The pay isn't amazing, sometimes hours aren't or frequent due to zero hour contracts, basically no staff benefits

    Advice to Management

    Try and give each employee the hours they request a week instead of loads to somr and none to others.

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in West Thurrock, England (UK)
    Former Employee - Barista - Starbucks in West Thurrock, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great perks, team and training

    Cons

    Weekend working, can struggle to get a full weekend free

    Advice to Management

    None


  9. "Decent temporary job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in London, England (UK)
    Current Employee - Barista - Starbucks in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than a year)

    Pros

    Flexible to work around studies and such.
    No experience necessary.
    Decent employee discount.

    Cons

    Uncomfortable hours, and inability to plan your life more than a week in advance.
    High pressure work with a lot of focus on speed.
    Customer service will always be rough, but Starbucks customers can be of a whole other level.

    Advice to Management

    More recognition of good workers, and focus on quality service more than trying to fit as many transactions as possible into a minute.


  10. "Amazing as a part time student job, great atmosphere but hard to progress above shift supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in London, England (UK)
    Current Employee - Shift Supervisor in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starbucks part-time (More than 3 years)

    Pros

    Good hourly rate, great environment and people, company benefits (free tea/coffee every week), unlimited free drinks on your shift, flexible hours - served me great as my part time job whilst at university

    Cons

    Hard progression in store above supervisory role - assistant manager role exists only in a few stores so it's virtually impossible to become a store manager (or takes long years)

    Advice to Management

    Support your partners to grow more, bring back the assistant manager role to the stores.


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