Starbucks Reviews in Washington, DC | Glassdoor

Starbucks Washington DC Reviews

Updated September 20, 2017
64 reviews

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Washington, DC Area

3.0
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Starbucks President & CEO Kevin Johnson
Kevin Johnson
1 Rating

64 Employee Reviews

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Pros
  • Starbucks offers a wicked comprehensive benefits plan to part time employees (who work (in 1051 reviews)

  • Free pound of coffee every week (in 526 reviews)

Cons
  • As a supervisor it can be difficult to have any semblance of a work-life balance (in 330 reviews)

  • Fast paced stressful rude customers (in 424 reviews)

More Pros and Cons

  1. "Pros and Cons of working at Starbucks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in McLean, VA
    Current Employee - Shift Supervisor in McLean, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than a year)

    Pros

    They have great benefits, such as health insurance, 401(K), and Bean stock. Starbucks gives you a certain amount of money for you to invest in stocks or to add it to your 401(K). Being employed at Starbucks give you certain perks such a free drinks and 1 free food for each shift you work. Starbucks also has a more versatile uniform option now, which allows partners to have different colored dyed hair. Also, depending on the people at your store you tend to make a lot of work friends.

    Cons

    Some of the cons at working at Starbucks is the long hours depending what time your store closes. Some stores close as late as 11:00 p.m, while there are some twenty-four hours. Another con is that they do not tell you that if you close you will be cleaning A LOT. One of your responsibilities as a barista is to clean your store before you close, this means you have to sweep, mop, wash dishes, and clean drains. If you are an individual who does not like labor such as this, I highly do not recommend this job.

    Advice to Management

    Management so far has been a great, my manger is a wonderful person. My manger would go above and beyond to make sure you enjoy your time at Starbucks. However, she does have the tendency to not be the greatest at working with peoples schedule.


  2. "Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Fairfax, VA
    Former Employee - Shift Supervisor in Fairfax, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Starbucks full-time (More than a year)

    Pros

    People - if you like people, here's your chance to shine. Can make some great connections.

    Cons

    Overworked. They always try to understaff labor to save $$ always maxxed out with tasks and work. Never a dull moment.

    Advice to Management

    Try to be better with labor. It's hard to balance but the "save labor at all costs" really can damage employee morale over the long run.

  3. "Stressful and not worth the pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Bowie, MD
    Current Employee - Barista in Bowie, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    Free drink, good customers, and some creativity

    Cons

    It's the same thing over and over again. Customers can be really snobby. The company to some extent promotes snobbery and reward the bad behavior of customers. Management can be ruthless and it can be a cut throat place to work.

    Advice to Management

    Take a chill pill and treat your workers like adults. All of them!


  4. "good benefits, good pay, super corporate attitue"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Silver Spring, MD
    Former Employee - Shift Supervisor in Silver Spring, MD

    I worked at Starbucks part-time (More than 5 years)

    Pros

    starting pay above minimum wage, usually great co-workers, really awesome benefits

    Cons

    a bad manager can make this job a stressful nightmare. customers are ALWAYS right, even when they clearly are not. corporate attitude towards addressing concerns (emails and phone calls through many people, often takes weeks or months to address concerns, customers can literally lie to corporate and get free drinks out of it,)

    Advice to Management

    just, care about your baristas like they're people too. find successful ways to address customer concerns without humiliating baristas.


  5. "VERY corporate, strict but fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Fairfax, VA
    Former Employee - Barista in Fairfax, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than a year)

    Pros

    Being a barista is generally enjoyable as it is not terribly hard nor ever boring

    Cons

    The corporate requires all stores to play the same soundtrack all month or so which can be tiresome working the silent overnight shift

    Advice to Management

    More choice in music


  6. "Par time Starbucks shift manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Lorton, VA
    Former Employee - Shift Manager in Lorton, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (Less than a year)

    Pros

    Flexible schedules, enjoyable people to work with

    Cons

    Very physically and mentally demanding


  7. "Shift Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Springfield, VA
    Former Employee - Shift Supervisor in Springfield, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Starbucks part-time (More than 5 years)

    Pros

    Good benefits, good people to work with, relatively flexible schedule, great job for college students, free food and drinks.

    Cons

    Hiring outsourced managers who don't know the culture or how the company works who are only focused on sales. understaffed frequently with random hour cuts. Management really makes or breaks the experience here.

    Advice to Management

    Promote from within, focus on customer relations rather than a sales figure, and make sure managers are able to up keep standards set by corporate.

  8. "The People Make or Break It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Frederick, MD
    Former Employee - Shift Supervisor in Frederick, MD
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (Less than a year)

    Pros

    - weekly markouts
    - unlimited free beverages from an hour before you clock in to an hour after
    - partner discounts

    Cons

    - the manager makes or breaks the experience
    - very little scheduling flexibility
    - quick partner turnover

    Advice to Management

    - check in with stores more frequently
    - get feedback from individual partners instead of just managers


  9. "Shift manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rockville, MD
    Former Employee - Anonymous Employee in Rockville, MD
    Recommends

    I worked at Starbucks (More than 3 years)

    Pros

    A lot of times talented employees, with good work ethic. People who are outgoing/charasmatic

    Cons

    Always issues with labor and stores being understaffed. this company earns too much money to not pay employees who are working beyond their pay grade.

    Advice to Management

    Talk to all partners on a personal level, higher ups need to be trained on how to communicate with lower level employees. i.e. District managers


  10. "It's a bit deceptive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Gaithersburg, MD
    Current Employee - Barista - Starbucks in Gaithersburg, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starbucks full-time (Less than a year)

    Pros

    Good benefits, decent pay, fun working environment, you get to learn a lot. Coworkers are usually really cook and interesting people.

    Cons

    How happy you are depends on your store's management. Customers are sometimes very rude, under-staffing at certain times of the day is prevalent. Workload is insane at high volume stores.


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