Starcom USA Reviews in New York City, NY | Glassdoor

Starcom USA New York City Reviews

Updated May 15, 2017
22 reviews

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New York City, NY Area

3.7
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Starcom USA CEO Lisa Donohue
Lisa Donohue
9 Ratings

22 Employee Reviews

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Pros
  • Great culture, training opportunities, good work/life balance (in 11 reviews)

  • Great people and opportunity to create your career path, learn and grow (in 19 reviews)

Cons
  • no work/life balance, long hours (in 33 reviews)

  • Long hours so work life balance isn't great (in 36 reviews)

More Pros and Cons

  1. "Associate Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in New York, NY
    Current Employee - Associate Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starcom USA full-time (More than 3 years)

    Pros

    Great company culture and benefits. Work hard play hard mentality. Fun collaborative team members. Company is trying hard to fight biases and inequality between gender, sexual preferences, races

    Cons

    Internal promotion is hard to get past the associate director level and pay raise are not happening systematically even though your performance review is on target/above average. People tend to be promoted and get a higher salary when they move to a competitive agency. Very long work hours at times...

    Advice to Management

    Take good care of your employees and make sure they don't feel frustrated (not getting promoted, no salary raise) as we see some fast turnover in certain teams. Need more transparency in terms of how to get promoted and get salary raise other than threatening with another job offer...


  2. "Executive Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in New York, NY
    Current Employee - Executive Assistant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture and company benefits

    Cons

    Does not pay as much their competitors

    Advice to Management

    Try to push for more competitive salaries to keep and attract talent

  3. "Junior Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Associate in New York, NY
    Former Employee - Junior Associate in New York, NY
    Neutral Outlook
    No opinion of CEO

    I worked at Starcom USA full-time (Less than a year)

    Pros

    Large, name brand clients
    International Accounts
    Office Locations in big cities (Chicago, LA, New York & International)

    Cons

    Extremely long work hours
    Pay is EXTREMELY low compared to other agencies
    HR can be unresponsive
    Difficult to get promotions

    Advice to Management

    Increase wages (especially in the bigger cities)
    Reward top talent
    More responsive HR


  4. "Media Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Supervisor in New York, NY
    Current Employee - Media Supervisor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starcom USA full-time

    Pros

    A great portfolio of big brand accounts to work on

    Cons

    Work life balance and cross divisional learning. Everything is very siloed


  5. "Great to move up but can get stuck doing redundant work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starcom USA full-time (More than 5 years)

    Pros

    Many accounts, good opps to move around to learn. Team is important and feel like family.

    Cons

    Redundant work, salary is good but if you don't move to other agencies you end up making less. Some upper management aren't that smart.


  6. Helpful (1)

    "Typical large agency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in New York, NY
    Former Employee - Anonymous in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Starcom USA full-time (More than 3 years)

    Pros

    - Historically excellent client roster
    - Unbelievable amount of time off (10 flex days per year + sick days + your negotiated vacation days)
    - Software tools and overall commitment to tech is there in attitude, and for the most part comes through in execution
    - Online portal has a plethora of useful information, although difficult to navigate
    - NY is a satellite office (a pro & a con) so the people are sort of close knit with each other within each account
    - Senior management tries to create culture with various initiatives

    Cons

    - The bureaucracy around moving within SMG, compensation, promotions, or basically anything administrative related is killing this company. The attitudes of certain individuals makes things worse and drives talented people to competing agencies.
    - Office space is ancient, which is a head-scratcher as every other major agency has updated their physical environments in the past several years or are in the process of doing so.
    - NY is a satellite office (a pro & a con) and so there is nearly no exposure to any senior management personnel save for quarterly/semi-annual telecasts from the CEO. Names are mentioned during these meetings with the assumption that everyone in NY knows who these people are - this is a HUGE cognitive dissonance by any visiting member from Chicago and hurts morale.
    - Pre-2000s management philosophy. You don't put a freeze on raises during a time of brain drain. You invest MORE into the select talent so you don't go down further into the hole, long term. It's truly mind boggling...
    - Overall, the current morale at the agency is at an all time low with huge account losses / on-going reviews. The fact that a lot of the office is very outdated, a freeze on compensation, lack of mobility due to bureaucracy, and ongoing cognitive dissonance of senior management from Chicago isn't being address is very troubling for the long term outlook of a once #1 agency...

    Advice to Management

    Become more nimble, especially in regards to talent management. This whole thing with Finance in Paris is literally draining the company of talent, and I believe is one of the macro reasons while SMG is losing clients


  7. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Search Analyst in New York, NY
    Current Employee - Senior Search Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starcom USA full-time (More than a year)

    Pros

    It's great to work on large accounts
    There are a lot of cool events
    The benefits and perks
    The team is great and very helpful
    It's a great place to start your career

    Cons

    They take a long time to promote you
    They seem to take a long time to hire people
    They are understaffed
    It's hard to learn new skills because no one seems to have time to train you
    Salaries are a little below the industry average

    Advice to Management

    Don't take so long to promote your employees

  8. Helpful (1)

    "The company is a fish out of water"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Starcom USA full-time (More than a year)

    Pros

    Depending on the team (and if the business stays) you will work with "resume builder" brands and network with ad tech and publishers (this is where you land your real job). You will learn "basic media planning" at most. If you want to further your growth and expertise, you must be proactive, since leadership is lazy, fragmented, and does not care about the team's personal growth, only their bonuses.

    Sometimes there are bagels.

    Cons

    Overall pay is below market if you do the research.

    Leadership does not inspire employees to want to do more, just get the minimum done. Leadership demands, they do not lead.

    Leadership will only address surface issues and avoid the root cause of the problem because of their egos or lack of knowledge. So said problem repeats itself over and over.

    It is only a matter of time before clients realize how out of touch the company is with the modern advertising landscape. That said, job security is a concern.

    Teams are understaffed and everyone is just a number until they leave.

    Advice to Management

    The operational structure is archaic. The correct structure needs to mirror the strengths and needs of today's industry (not 1960s madmen). Invest in high performance talent to grow the company. Stop wasting $$$ on reckless trips and client events. Staff up the bottom and weed out the lazy top, think horizontal. Learn from your mistakes, learn how to manage, learn how to inspire, and appreciate the few loyalist you have left.


  9. "Its all about your account and team - its a mixed bags of nuts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategy Director in New York, NY
    Former Employee - Strategy Director in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Starcom USA full-time (Less than a year)

    Pros

    Some really cool accounts and opportunities to move and grow

    Cons

    It all comes down to the team you are on and who you are paired with. Some account are horrible and others are cake. Turnover like any agency is high but only on the shitty accounts. A lot of it comes down to the senior management. Great leaders have efficient teams.

    Advice to Management

    Listen to your employees more and brainstorm various ways to empower them.


  10. Helpful (1)

    "Higher management needs to pay more attention to junior/mid-level workers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Connections Associate in New York, NY
    Former Contractor - Connections Associate in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Starcom USA as a contractor (Less than a year)

    Pros

    - Free beer on Friday
    - Company encourages employees to get out through volunteer work and Human Experience days
    - Certain training resources if you need it

    Cons

    - I may be unfairly judging the company as my experience was with a horrible team. My supervisor frequently gave unclear or incomplete instructions on projects, then brushed me off when I had questions. Another employee who was at my level would micromanage as if she was a superior. Other members in my group experienced the same issues and together we alerted our Group Director. I have since left the company but hear the horrible team dynamic still exists.
    - There are few opportunities to switch to another team or a new role.
    - Work/life balance is horrible and you will constantly find yourself working long, stress-filled hours.

    Advice to Management

    If your employees express any type of concern, listen to them.


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