Starcom USA Reviews | Glassdoor

Starcom USA Reviews

Updated March 14, 2017
76 reviews

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3.0
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Starcom USA CEO Lisa Donohue
Lisa Donohue
34 Ratings

76 Employee Reviews

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Pros
Cons
  • Depending on the team, the work life balance can be hard to obtain (in 32 reviews)

  • Long hours - Never saying no to clients means working to turn things around in a crunch (in 33 reviews)

More Pros and Cons

  1. ""Good place to start if you like media and advertising""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Associate in Chicago, IL
    Current Employee - Media Associate in Chicago, IL
    Approves of CEO

    I have been working at Starcom USA full-time (Less than a year)

    Pros

    The employees are all very bright and (most) are passionate about what he or she does. The people who have been there for a longer period of time love their jobs. You get good training from your supervisors (this depends on how organized your account is), so you learn quickly even if you have little to no experience in the industry. Also, the casual dress code, free food all the time, and the decent holiday and flex days off are nice benefits. Great social and team events as well.

    Cons

    Super long work hours for pretty low salary (which is why the employee turnover is constant and many teams are understaffed), thus a pretty bad work/life balance. This job is very mentally and physically draining if you're not passionate about it or advertising in general. Additionally, it's hard being a POC in digital media as you are often targeting other communities of color for their "purchasing power," because you know, POC are monolithic audiences and all think the same (this is an industry-wide issue).

    Advice to Management

    Better pay for associate and other entry-level positions, but apparently people have been asking this for years. Seriously though, there are too many associates working like 10+ hours a day with no overtime.


  2. "None"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starcom USA full-time (More than 3 years)

    Pros

    Great culture, great work perks, great people. Best in class training. Beer taps open at 4PM on Thursday and friday for all employees to enjoy.

    Cons

    Don't expect a raise or a promotion. Even if you are the best employee, you will be given the run around for at least a few months before you are even put into a position to get a promotion. That is if you are lucky. Was given great reviews 2 years running and when pressed multiple times, was given a minimal raise.

    Expect to work long hours.

    Advice to Management

    Do what you can go keep your good employees. Other agencies are taking your talent because of the unwillingness to promote from within and give raises.


  3. "Great way to get into media"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Media Supervisor in North Hollywood, CA
    Former Employee - Media Supervisor in North Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Starcom USA full-time (More than a year)

    Pros

    *Training in media and management
    *Fun, youthful office culture (i.e. themed parties, regular happy hours, team outings)
    *Impressive executive and management

    Cons

    *Compensation not as competitive as other agencies
    *Not many high profile accounts to work on
    *A lot of "fresh out of college" hires that require a lot of training
    *High turnover

    Advice to Management

    Allow employees to freely move to new accounts to avoid burnout and broaden their media experience. Also, avoid creating a culture of long hours the norm as it is very easy for people to feel overworked and burnt out quickly.


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  5. "Great place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Ad Operations Associate in Chicago, IL
    Former Contractor - Ad Operations Associate in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Starcom USA as a contractor (More than a year)

    Pros

    Learned a lot here and have to thank Starcom for kicking off my career in ad operations. Great work environment and made many lasting friendships. Free reign to get involved in different projects.

    Cons

    Continuously lied to about promotions/being brought on full time


  6. "Great company, little opps"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Associate in Chicago, IL
    Current Employee - Media Associate in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Starcom USA full-time (More than a year)

    Pros

    Fun, young environment
    Great employee perks and benefits
    Great location in heart of city
    Good company culture
    Great work/life balance

    Cons

    Low pay
    Progression can be hindered
    Promotions/raises are very rare
    Moving up can be a very difficult process

    Advice to Management

    More training on how to manage people for Supervisors


  7. "Great place to statt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Associate in Chicago, IL
    Current Employee - Media Associate in Chicago, IL
    Positive Outlook
    Approves of CEO

    Pros

    I've been here for over two years and while the base pay is terrible and you will work draining hours, this is an amazing way to break into the industry. Depending on the client team, you will be immersed into the media world and the ability to form long lasting friendships internally, and with partners externally.

    Cons

    The burn out needs to be resolved. Too many people work brutal hours, and end up moving on to a competitor for an increase in pay.

    Advice to Management

    Value your top performing employees, regardless of their level. Turnover is through the roof, especially for associates starting on TOPS as they receive little to no client facing experience. This strictly operational role can be gruesome and mindless.


  8. "Great place to start, could be a great place to stay if.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Associate in Chicago, IL
    Current Employee - Media Associate in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starcom USA full-time

    Pros

    Fantastic paid time off and holiday schedule. Relaxed environment with fun people (if you are on the right team). Recent pay increases are giving hope to lower/mid-level employees.

    Cons

    The AEP program that was put in place a couple years ago removes the personalization of the rotation / promotion process - its more about data and check lists than the person. Positions sit open despite heavy work loads, teams are unsupported on the associate level because so many associates leave after 9 mos - 1 year to get paid more elsewhere.

    Advice to Management

    Think about the cost of living in Chicago, reflect on the $$s the Associates make, now do math. Does that work?


  9. "Media Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Supervisor in Chicago, IL
    Current Employee - Media Supervisor in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Starcom USA (More than 5 years)

    Pros

    Good benefits and good culture

    Cons

    Low salary compared to other agencies and raises are rarely given

    Advice to Management

    Need to pay employees more


  10. Helpful (1)

    "Great time off, terrible pay and zero loyalty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Supervisor in Chicago, IL
    Current Employee - Media Supervisor in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Starcom USA (More than 5 years)

    Pros

    The company encourages a fun work environment. Starcom also offers a very competitive PTO policy that gives ample time off.

    Cons

    The pay at Starcom encourages jumping from company to company, as outside hires are always paid substantially more than internal promotions. There is little to no reward for being loyal to the company, regardless of standing.

    Advice to Management

    The turn-over at Starcom is horrendous. Because of the changes, it breeds feelings of insecurity as well as deflates the drive of the loyal employee. There are a lot of promotions that happen because of a "right place, right time" situation, which is discouraging to others that have worked hard. The company should instate a loyalty incentive, which would benefit not only the employer and the employee-- the employee would feel valued and keep momentum, and the employment of loyal employees would be less expensive than those that hop from one position to another.


  11. "Media Planner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starcom USA (Less than a year)

    Pros

    Training program is great and there are great perks

    Cons

    Slave house. Long hours and a lot of excel.

    Advice to Management

    Relax and take it easy on the planners. It's the first year out of college and we don't know how the world works.



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