Starr Restaurants Reviews | Glassdoor

Starr Restaurants Reviews

Updated March 6, 2017
58 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Stephen Starr
32 Ratings

58 Employee Reviews

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Pros
  • The company is expanding rapidly and there's lots of room for growth internally if you're driven and looking for the opportunities (in 3 reviews)

  • Just an overall great company to work for (in 4 reviews)

Cons
  • French over-time, long hours with little pay and benefits (in 8 reviews)

  • High turnover because there are exceedingly long, dead shifts that make no money (in 3 reviews)

More Pros and Cons

  1. "Great Company to Learn Fine Dining/Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook

    I worked at Starr Restaurants part-time (More than a year)

    Pros

    Room for growth in management and full time work.
    Company holds high values for customer service and guest relations.
    Training protocols mirrors other fine dining establishments (one of the best, in my opinion).
    Stephen Starr and other directors constantly are checking on restaurant progress in person.
    Great pay for a restaurant.

    Cons

    High turnover of staff, which can lead to improper management, partially trained employees, and overall careless staff.
    During high turnovers, management gets desperate to hire new people and often hires duds.

    Advice to Management

    Be cautious in who you hire, because the life of the restaurant depends on your people. If you hire people that aren't loyal, responsible, hardworking adults, you can't expect the restaurant to succeed. The reviews of the restaurant will decline with the lack of quality employees.


  2. "Great learning Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Events in Phila, PA
    Former Employee - Events in Phila, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great learning experience on how to be professional, courteous and exhibit highest standards in hospitality.

    Cons

    Hard to be promoted, internal politics.

    Advice to Management

    Give clear, streamlined routes for promotion and consider bi-weekly meetings on growth potential.


  3. "Line Cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in New York, NY
    Former Employee - Line Cook in New York, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Starr Restaurants full-time

    Pros

    Above average hourly wage for cooks. Job security. Great colleagues in the kitchen and FOH

    Cons

    Corporate. Saving money over quality of food.


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  5. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Starr Restaurants full-time (More than 3 years)

    Pros

    Structure, cuisine, incredible staff and significant room for growth

    Cons

    they work you into the ground. Because they continue to grow at such a fast pace the don't have the personal touch they use to have when I was first hired on. The mantra now is very clear..... Money, Money, Money. They have take away a lot of the company perks.

    Advice to Management

    get a core group of directors that actually care about the staff, growth of the management and want to participate in the entire experience and not just about increasing their own paycheck.


  6. Helpful (1)

    "Cooks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Cook in New York, NY
    Former Employee - Former Cook in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Starr Restaurants full-time (More than a year)

    Pros

    Amazing co-workers and fantastic Front of House staff.

    Cons

    Long hours, terrible pay even for experience, no real space for advancement, no benefits, mediocre training for line cooks, very unstable management and supervision, high turnover rate.

    Advice to Management

    Better hourly wages for cooks, improve in effectively communicating with Back of House, actually give benefits that were offered in contract, discount state tax on every paycheck and not let your cook pay all those taxes in one payment, treat your cooks with much more respect instead of just humiliating them for the sake of not really teaching them anything other than they are not worthy of being there in the first place.


  7. "Host"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in Philadelphia, PA
    Current Employee - Host in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    friendly people are really super duper friendly and nice and kind and great

    Cons

    On your feet constantly and you work long hours and they don't give you time off

    Advice to Management

    NA


  8. "Assistant General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in Paramus, NJ
    Current Employee - Assistant General Manager in Paramus, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starr Restaurants (More than a year)

    Pros

    Great structure and overall culture.

    Cons

    Work long hours and work weeks.


  9. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Philadelphia, PA
    Current Employee - Server in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay, good for students. the food is always good, even if you arent permitted to eat it. the job isnt too demanding

    Cons

    far events occaisionally , staff are sometimes very beligerent. the no eating policy is a bit of a joke because everyone does it when management turns their heads. poor hours

    Advice to Management

    dont hire a-holes from Los angles. ease up on the no eating policy or just get rid of it altogether. give more hours to new people, dont always pcik favorites


  10. "Host"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    Pros

    SRO has a lot of really great employees so most of its restaurants are fun places to work. It also does a good amount of promoting from within and transferring staff between restaurants so mobility is there if you pursue it.

    Cons

    The hours can be very, very long — like most restaurants, but Starr places tend to have even later open hours which means longer shifts, too. Managers all seem to be kind of overwhelmed, between their hiring and administrative and on-the-floor duties, so they can be stressed and unhelpful.


  11. "Host"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host in Philadelphia, PA
    Former Employee - Host in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starr Restaurants part-time (More than a year)

    Pros

    Great place to work and make friends. I still keep in touch with many of my coworkers. Flexible schedules for part timers and decent compensation. All Starr employees get 20% off at every Start Restaurant.

    Cons

    Being that many of the most popular restaurants in Philadelphia are Starr Restaurants, it can be very fast paced and overwhelming, especially during restaurant week. Hours are long and go well into the night.

    Advice to Management

    Management was approachable, generally very understanding and well organized.


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