Starwood Hotels & Resorts Reviews | Glassdoor

Starwood Hotels & Resorts Reviews

Updated May 28, 2017
1,625 reviews

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Full-time Part-time

3.9
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Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
271 Ratings

1,625 Employee Reviews

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Pros
  • Wonderful culture and good work/life balance (in 53 reviews)

  • Great benefits and great company (in 71 reviews)

Cons
More Pros and Cons

  1. "Sales/Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales/Marketing in Denver, CO
    Former Employee - Sales/Marketing in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starwood Hotels & Resorts full-time (More than 5 years)

    Pros

    Great environment, extreme learning experience in a big box hotel.

    Cons

    To advance in Sales/Marketing it is necessary to transfer to another location.

    Advice to Management

    None


  2. "Reservation Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Associate in Wichita, KS
    Former Employee - Reservation Sales Associate in Wichita, KS
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Starwood Hotels & Resorts (More than 3 years)

    Pros

    Great product, discounts, benefits, coworkers, most supervisors are very patient with learning curve

    Cons

    Communication with sups and hr (hr didn't know I was fired for a few days) sup said he spoke with hr beforehand, ill programed computers, could save so much on handletime if programmed better

    Advice to Management

    FIX THOSE GD COMPUTERS, I have never seen such bad coding in my life, I understand this wasn't a coding job but, the fact my vacation was "submitted successfully" as the computers show, misleading me to think nothing else needed to done until approved or denied, put me in the position of being fired. This never would have happened if coding the PCs would have made more sense. Don't get me started on the reservation part of the computers.


  3. Helpful (1)

    "Loyal employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nail Tech in Phoenix, AZ
    Current Employee - Nail Tech in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Starwood Hotels & Resorts part-time (More than a year)

    Pros

    The managers are there for you with open door policy they have high expectations as it's a five star company .
     The other employees I've worked there have been there for nine years plus it's amazing that's hard to find in the company anymore they're flexible on vacations for you if you do a good job and you get coverage for your position
     Working in the high-end spa position it's like taking a vacation every day !
     Room for advancement to climb The corporate ladder and relocation
     Employee discounts as well as friends and family on hotels
     We now have merged with with the Marriott so we can use Marriott perks as well
     And of course you get a free lunch every day they have a fantastic employee kitchen with a great chef !

    Cons

    Rules rules and more rules it's a five-star hotel !
     And you must get coverage for your position if you need time off
     Or taking it is rather difficult unless you're full time you can use your typical sick days etc.

    Advice to Management

    The one thing they need to work on is to create a team atmosphere
     It's saddens me that some employees will turn in other employees for just little petty things .

     And encourage employees to use their perks spa treatments on another employees so they can also benefit from the experience


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  5. "The best company I have worked for but can no longer."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AP Specialist in Scottsdale, AZ
    Current Employee - AP Specialist in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    The work environment is so positive, co-workers are amazing, the culture is so innovating, the open door policy is a true belief and practiced, work benefits for the employee are amazing!!

    Cons

    The company was just purchased and now the office is closing. There are opportunities to move with the new company but not enough positions for all the employees.

    Advice to Management

    Management needs to keep the same ideas, practices and culture with their new role during the merger or continue it to their new role at their new company.


  6. "Paralegal"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Senior Paralegal in Stamford, CT
    Current Employee - Senior Paralegal in Stamford, CT
    Positive Outlook

    I have been working at Starwood Hotels & Resorts full-time (More than 8 years)

    Pros

    Benefits, work flexibility, independence, annual reviews and recognition for paralegals.

    Cons

    Just completed merger with Marriott. Many changes with structure, leadership, feels less like we belong.


  7. "Easy to navigate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Information Technology in Chicago, IL
    Current Employee - Director of Information Technology in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than 10 years)

    Pros

    Great company, extremely innovating. Just purchased by Marriott International, Endless opportunities going forward. Good benefits package, including Company matching 401K, variety of health benefits package, discounted hotel rooms and F&B discounts for employees as well as friends and family

    Cons

    Starwood would be dissolved....only hope for better outcome. It is to early to determine if the merger with Marriott International would diminish some previous benefits, I.E. 401K, medical and employees travel benefits.

    Advice to Management

    Advice to MI decision makers : retain Starwood talent...will help company in the long run


  8. "Fantastic Legacy Hospitality Company - the disrupter born from a REIT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director of Revenue Management in Atlanta, GA
    Current Employee - Associate Director of Revenue Management in Atlanta, GA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than 5 years)

    Pros

    Excellent working environment with some of the industries most savvy, forward thinking, cutting edge professionals

    Cons

    Cons . . .this company was acquired


  9. "Concierge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge in Hoboken, NJ
    Former Employee - Concierge in Hoboken, NJ

    I worked at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    Fun work environment, good mentoring

    Cons

    unstable hours, schedule comes only once a week.. hard to maintain a good work life balance

    Advice to Management

    more stable scheduling


  10. "IT Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Lancaster, CA
    Current Employee - IT Analyst in Lancaster, CA

    I have been working at Starwood Hotels & Resorts (More than a year)

    Pros

    Good Morale and great service culture to learn hospitality.

    Cons

    Pay is not competitive enough

    Advice to Management

    Provide better growth opportunities for existing employees.


  11. "Account Director – Global Business Travel Sales"

    Star Star Star Star Star
    Current Employee - Account Director in Charlotte, NC
    Current Employee - Account Director in Charlotte, NC

    I have been working at Starwood Hotels & Resorts full-time (More than 10 years)

    Pros

    Starwood is innovating hotel company with 11 incredible brands.

    Cons

    Marriott recently acquired Starwood.


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