Starwood Hotels & Resorts Reviews | Glassdoor

Starwood Hotels & Resorts Reviews

Updated August 20, 2018
1,853 reviews

Filter

Filter

Full-timePart-time

3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
340 Ratings

1,853 Employee Reviews

Sort: PopularRatingDate

Pros
  • "caring senior management, good work / life balance, excellent benefits and salary" (in 58 reviews)

  • "Great benefits and great company" (in 85 reviews)

Cons
More Pros and Cons

  1. "Starwood Corporate Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time

    Pros

    Functions as a small company, family feel.

    Cons

    Heavy workload, long hours.


  2. "Fantastic Company"

    StarStarStarStarStar
    Current Employee - Reservations Agent in Wichita, KS
    Current Employee - Reservations Agent in Wichita, KS

    I have been working at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    -Very friendly coworkers
    -Very helpful coaches and support system around
    -The food truck honestly
    -Brightening peoples' day by helping them plan their trips

    Cons

    -Rude customers, at times
    -Assist team is very rude as well
    -Training doesn't prepare you for a lot of situations, I think more time could be spent in training

    Advice to Management

    Start writing people up more. This place is so lenient.

  3. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Revenue Manager in Palo Alto, CA
    Former Employee - Revenue Manager in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starwood Hotels & Resorts full-time (More than 8 years)

    Pros

    Great culture, great people, great properties.

    Cons

    Systems not on par with some on the competition.


  4. "Platinum customer care agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Platinum Customer Care Professional in Wichita, KS
    Former Employee - Platinum Customer Care Professional in Wichita, KS

    I worked at Starwood Hotels & Resorts full-time (More than 3 years)

    Pros

    Absolutely the best company I have ever worked for.

    Cons

    The Marriott merge has taken away the strength of what made starwoods " starwood family" so meaningful.

    Advice to Management

    Go back to being a starwood family again. The more worth people feel at their work place, the more loyal they will be and loyalty conquers almost anything.


  5. "Restaurant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Honolulu, HI
    Former Employee - Manager in Honolulu, HI

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Medical Benefits and Employee Discount Program are a big pro working for this company. New Hire process was positive at well

    Cons

    Hours are crazy, especially for entry level management. Was overworked in 12-14hrs shift daily and having to work multiple outlets due to shortage. Upper management wasn't as supportive and engaging. Did not feel supported by upper management within department. Lack of support was the biggest issue for me.

    Advice to Management

    As mentioned above under cons, lack of support was a huge let down. Especially for an entry level manager who is looking for development and growth with the role and department. If you're setting the expectation for a manager to be flexible to work multiple outlets and put in extra long hours on the daily, at least provide the support and assistance when needed to ensure the manager has the resources and tools to be successful in the role.


  6. "Corp office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Great hotel benefit. A lot of training provided

    Cons

    Long hours that is not compensated a lot of times. Work/lift balance. Pays lower than competitors


  7. "Great Hotel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Dallas, TX
    Former Employee - Sales Manager in Dallas, TX

    I worked at Starwood Hotels & Resorts full-time (More than 3 years)

    Pros

    Fast paced, great lead generator

    Cons

    No scenery, basic services, fun team

  8. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Massage Therapist in Honolulu, HI
    Former Employee - Licensed Massage Therapist in Honolulu, HI
    Recommends
    Positive Outlook

    I worked at Starwood Hotels & Resorts part-time (More than 3 years)

    Pros

    Loved the team spirit. Co workers really became friends

    Cons

    Management didn’t always understand or appreciate the problems we tried to adress

    Advice to Management

    Open door policy, listen to issues workers have and take positive action


  9. "Banquet manager"

    StarStarStarStarStar
    Former Employee - Banquet Manager in Detroit, MI
    Former Employee - Banquet Manager in Detroit, MI

    Pros

    Great benefits, great food, and fast work

    Cons

    Non normal hours with interesting schedule requirements.


  10. "Reservations Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Great benefits, company values your life work balance

    Cons

    Nothing bad to say, every time I had some challenge the team was always there to assist

    Advice to Management

    n/a


Showing 1,853 of 1,942 reviews
Reset Filters