Starwood Hotels & Resorts Reviews | Glassdoor

Starwood Hotels & Resorts Reviews

Updated February 16, 2017
1,536 reviews

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Full-time Part-time

3.8
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Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
231 Ratings

1,536 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Front Desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They pay greats salaries to their employees

    Cons

    no enough time off with family


  2. "Love It"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Supervisor in Columbus, OH
    Current Employee - Front Desk Supervisor in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Responsive and responsible management. Supportive staff. Amazing co-workers. Great location in a happening area of the city. Excellent benefits offered.

    Cons

    Standing. Lots of standing in a marble floor. That's all I've got there. I find the 20 word minimum to be arbitrary here.

    Advice to Management

    Keep listening to your associates. It's working.


  3. "Great option to work from home!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - @home Reservation Sales Associate in Austin, TX
    Former Employee - @home Reservation Sales Associate in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (More than 5 years)

    Pros

    * Helpful and friendly people.
    * Good starting pay.
    * Very good benefits including health, HSA and 401K plans.
    * Bonus structure.
    * Annual Holiday party.
    * Employees discounts.

    Cons

    * Subjective QA process which results in contestable responses from monitored employee and their supervisors.
    * Inefficient QA process based on contested monitor.
    * Due to the amount of time to review each monitored call, employees may not take the time to send back every issue however, the monitor directly affects their bonus.
    * Software can be cumbersome and glitchy.

    Advice to Management

    Hopefully, the merger with Marriott and rollover into new reservation system will resolve software issues and address QA inefficiencies.


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  5. "Great benefits - low salaries"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Administrator in Austin, TX
    Current Employee - Web Administrator in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than 3 years)

    Pros

    Lots of opportunities to work from home, flexible schedule options, great health benefits, plenty of vacation hours. Most supervisors and colleagues are great to work with. Opportunities to earn hotel points.

    Cons

    Low salary structure across all departments. Even if you move around departments most of them will be lateral moves.


  6. "manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    hospitality is the first and most important

    Cons

    nothing comes to mind at this time


  7. "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Aspen, CO
    Former Employee - Guest Service Agent in Aspen, CO

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Nice staff, benefits and work/lief balance

    Cons

    Not always fair in compensation


  8. "Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources/Finance Specialist
    Current Employee - Human Resources/Finance Specialist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than 3 years)

    Pros

    Great Benefits. I had a great director.

    Cons

    After merger lots of lay offs.


  9. "Front desk agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in New York, NY
    Former Employee - Front Desk Agent in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    incentives
    high paying for the industry

    Cons

    low paying industry and restraining rules

    Advice to Management

    Provide employees better staff cafeteria food quality


  10. "While a good place to work. Internal hiring and pay for associates lacks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Good company with benefits that's seem to work in the employees favor. Lots of perks to use if interested.

    Cons

    internal promoting seems to be moving very little, if any at all.


  11. "Regional Director of Brand Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Starwood Hotels & Resorts full-time

    Pros

    A culture of innovation and personal development

    Cons

    Poorly lead from the top.



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