Starwood Hotels & Resorts Reviews | Glassdoor

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Starwood Hotels & Resorts Reviews

Updated January 19, 2018
1,765 reviews

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3.9
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Approve of CEO
Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
312 Ratings

1,765 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "sweet gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starwood Hotels & Resorts full-time

    Pros

    loved meeting new people from all walks of life!

    Cons

    disliked the way managed handled many situations

    Advice to Management

    when people tell you they have been sexually harassed, you should take it seriously.


  2. "Outlet Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Room for growth and benefits

    Cons

    Work/Life balance below average

  3. "Not a bad job honestly!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service in Wichita, KS
    Current Employee - Sales and Service in Wichita, KS
    Recommends
    Approves of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    -Good Pay.
    -Decent Hours.
    -Non-Mandatory Overtime.
    -You are able to "E.E" which pretty much is an "Leave With/Without Pay" (Depending if you have PTO) and it does come in handy at time to leave and it wont go against your time.

    Cons

    -Back To Back Calls.

    -Merging over with the Marriott at the moment and its not going so well, to many rumors are spreading and it makes the work environment at the time toxic!

    Advice to Management

    -Gotta let someone grow to get comfortable with speaking to guest in their own way.

    -Mis-Information when coming to things learned in training!


  4. "great employer who takes care of their staff"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    emphasized luxury customer service and treated staff as if they were guests as well

    Cons

    HR department at my location was lacking


  5. "Lobby Greeter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts part-time

    Pros

    Benefits were great, job advancement

    Cons

    No cons or bad experience


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great employees, making sure customers have best possible stay.

    Cons

    I believe employees are under paid


  7. "Starwood Hotel employment disaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Snowmass, CO
    Former Employee - Bartender in Snowmass, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    Interesting co workers from all over the world.

    Cons

    Poor corporate management. My paycheck was paid to a different employee. It took management and payroll three months to rectify the issue. Only after I finally spoke with HR about the issue did any management give me the time of day. I was never paid for overtime.

    Advice to Management

    Have meetings and communicate with one another. Work on scheduling, so employees aren't spread too thin.

  8. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time

    Pros

    Upper management team (particularly the GM) is great to work for. Team morale is emphasized year-round.

    Cons

    The industry itself can be a bit of a grind.

    Advice to Management

    Do not lose site of the company core values during the transition with Marriott.


  9. "It paid the bills."

    StarStarStarStarStar
    Former Employee - In Room Dining Server in New Orleans, LA
    Former Employee - In Room Dining Server in New Orleans, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Good tips
    Flexible scheduling
    Time and a half pay for holidays

    Cons

    Inconsistent management
    Always working on holidays and weekends


  10. Helpful (1)

    "Great for long term, able to grow in some departments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent
    Former Employee - Reservations Agent
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Great benefits, free lunch, shower/locker rooms. Free uniforms, able to grow and transfer.

    Cons

    No set schedules.
    Favoritism
    Parking far from building
    Department moved to a new location and that’s where it went downhill for me. My new manager belittled me at times infront of coworkers when I asked her a question. She had favorite employees. One former employee whom I use to work with quit for the same reasons. If we were to request a day off for doctor appointments she would try to make you change it to a different date to accommodate her. I had proof of pregnancy and showed her documentation of proof of pregnancy and next appointment. She wasn’t pleased about my appointment because other people were on the list to have the day off. Asked me if I could changed it and because I was afraid I did, she still wasn’t happy because it was another busy day for the department.
    I was so overwhelmed I just quit I never thought I’d leave the company.

    Advice to Management

    Please don’t burden the employees (reservations agents) with so many new tasks. Make other departments responsable for their bookings like dining and spa. Reservations department already was handling multiple properties, and group reservations. It can be extremely overwhelming.

    I was an employee for years and I quit earlier this year. People don’t leave because they hate their job, people leave because of poor management.


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