Starwood Hotels & Resorts Reviews | Glassdoor

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Starwood Hotels & Resorts Reviews

Updated January 21, 2018
1,767 reviews

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3.9
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Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
313 Ratings

1,767 Employee Reviews

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Pros
  • Wonderful culture and good work/life balance (in 56 reviews)

  • Great benefits and great company (in 82 reviews)

Cons
More Pros and Cons

  1. "Starwood/Marriott Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Wichita, KS
    Current Employee - Customer Care in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    * Training team and materials are top notch. Nothing can ever train you fully for every last circumstance, but the trainers set you up for success better than any other training I have been a part of.
    * Most Supervisors/Managers are very approachable. This includes ones that are not your own.
    * Very Diverse set of co-workers and management/supervisory staff
    * Above average starting pay for the type of work involved with the opportunity to make bonuses based upon performance.
    * Ability to auto-qualify for the next step up within the Sales and Guest Service position/area
    * Opportunities to donate time to charity within local community
    * Each day will bring a new set of callers....you will hear some unique stories!
    * Many Supervisors are interested to know about you as a human and not just a stat line
    * Most Supervisors provide constructive (as opposed to critical) assessments of work performance and assist in determining ways to improve areas of opportunity. It is very difficult to actually get fired for stat based performance.
    * Open positions for promotions occur fairly regularly allowing people the opportunity to move up within the company (not just the sales and guest service tier)
    * Overall benefits package is better than most in the same industry (call center)

    Cons

    There really aren't many...and most are minor
    * There are large portions of most shifts where the business is back to back. While this does add an aspect of job security (a lot of calls = a lot of need for employees), it can grind on the best of employees.
    * Auto progression to the next level doesn't feel special when: 1) You have to wait an extraordinary amount of time to get into the training for it (it is still based on business need for that level) and, 2) Not feeling like you are actually in that position due to always taking calls for lower tiers.
    *The Pay for Performance can be difficult to obtain in the entry level. While this gets easier as you progress through tiers, it is still difficult for many.
    * Many of the current chairs are in bad need of replacement.
    * Finding a desk can be difficult at certain times of day in part due to the increasing amount of specialty teams that require assigned seating for their position. Perhaps time for some expansion??
    * Time of vacation requests can be difficult to obtain even if it is months in advance based on how they are currently done (NOTE: A persons supervisor will often work with them to get it off through one of several different options, but it is not a easy and smooth process)
    * Currently going through the pains of the Marriott merger. Oftentimes it feels like communication about changes or potential changes is lacking

    Advice to Management

    Everything other than the communication about the merger is relatively minor in my opinion. While there may be many things that are unknown, simply keeping the staff informed with potential timelines or even just saying "we don't know right now" would be of benefit. This would make us feel better when explaining it to the callers who ask every day for updates.


  2. "sweet gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starwood Hotels & Resorts full-time

    Pros

    loved meeting new people from all walks of life!

    Cons

    disliked the way managed handled many situations

    Advice to Management

    when people tell you they have been sexually harassed, you should take it seriously.

  3. "Outlet Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Room for growth and benefits

    Cons

    Work/Life balance below average


  4. "Not a bad job honestly!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service in Wichita, KS
    Current Employee - Sales and Service in Wichita, KS
    Recommends
    Approves of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    -Good Pay.
    -Decent Hours.
    -Non-Mandatory Overtime.
    -You are able to "E.E" which pretty much is an "Leave With/Without Pay" (Depending if you have PTO) and it does come in handy at time to leave and it wont go against your time.

    Cons

    -Back To Back Calls.

    -Merging over with the Marriott at the moment and its not going so well, to many rumors are spreading and it makes the work environment at the time toxic!

    Advice to Management

    -Gotta let someone grow to get comfortable with speaking to guest in their own way.

    -Mis-Information when coming to things learned in training!


  5. "Lobby Greeter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts part-time

    Pros

    Benefits were great, job advancement

    Cons

    No cons or bad experience


  6. "great employer who takes care of their staff"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    emphasized luxury customer service and treated staff as if they were guests as well

    Cons

    HR department at my location was lacking


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great employees, making sure customers have best possible stay.

    Cons

    I believe employees are under paid

  8. "Starwood Hotel employment disaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Snowmass, CO
    Former Employee - Bartender in Snowmass, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    Interesting co workers from all over the world.

    Cons

    Poor corporate management. My paycheck was paid to a different employee. It took management and payroll three months to rectify the issue. Only after I finally spoke with HR about the issue did any management give me the time of day. I was never paid for overtime.

    Advice to Management

    Have meetings and communicate with one another. Work on scheduling, so employees aren't spread too thin.


  9. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time

    Pros

    Upper management team (particularly the GM) is great to work for. Team morale is emphasized year-round.

    Cons

    The industry itself can be a bit of a grind.

    Advice to Management

    Do not lose site of the company core values during the transition with Marriott.


  10. "It paid the bills."

    StarStarStarStarStar
    Former Employee - In Room Dining Server in New Orleans, LA
    Former Employee - In Room Dining Server in New Orleans, LA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Good tips
    Flexible scheduling
    Time and a half pay for holidays

    Cons

    Inconsistent management
    Always working on holidays and weekends


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