Starwood Hotels & Resorts Reviews | Glassdoor

Starwood Hotels & Resorts Reviews

Updated February 16, 2017
577 reviews

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Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
69 Ratings

577 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts as an intern

    Pros

    Very flexible, great people to work with

    Cons

    Sometimes not enough time to learn everything


  2. "Great option to work from home!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - @home Reservation Sales Associate in Austin, TX
    Former Employee - @home Reservation Sales Associate in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (More than 5 years)

    Pros

    * Helpful and friendly people.
    * Good starting pay.
    * Very good benefits including health, HSA and 401K plans.
    * Bonus structure.
    * Annual Holiday party.
    * Employees discounts.

    Cons

    * Subjective QA process which results in contestable responses from monitored employee and their supervisors.
    * Inefficient QA process based on contested monitor.
    * Due to the amount of time to review each monitored call, employees may not take the time to send back every issue however, the monitor directly affects their bonus.
    * Software can be cumbersome and glitchy.

    Advice to Management

    Hopefully, the merger with Marriott and rollover into new reservation system will resolve software issues and address QA inefficiencies.


  3. "Great benefits - low salaries"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Administrator in Austin, TX
    Current Employee - Web Administrator in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than 3 years)

    Pros

    Lots of opportunities to work from home, flexible schedule options, great health benefits, plenty of vacation hours. Most supervisors and colleagues are great to work with. Opportunities to earn hotel points.

    Cons

    Low salary structure across all departments. Even if you move around departments most of them will be lateral moves.


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  5. "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Aspen, CO
    Former Employee - Guest Service Agent in Aspen, CO

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Nice staff, benefits and work/lief balance

    Cons

    Not always fair in compensation


  6. "Front desk agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in New York, NY
    Former Employee - Front Desk Agent in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    incentives
    high paying for the industry

    Cons

    low paying industry and restraining rules

    Advice to Management

    Provide employees better staff cafeteria food quality


  7. "Reach for the Stars and maybe you will get there?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time

    Pros

    Starwood has a pretty good culture and for the most part they hire great people. The HR Team tends to be fairly fair but do have favorites (at least at my hotel). I really enjoy the travel benefits. I am excited to see what the merger with Marriott Hotels brings.

    Cons

    Unfortunately when they are in a hiring shortage they will hire anyone, even those that might not have the right experience. This could be a good thing when you want to get your foot in the door or it can be a horrible thing when you work for someone you know more than.

    Advice to Management

    Develop your employees and make them want to stay and grow within Starwood. Recognize the team players that keep the hotel going and set up others for success.


  8. "food and beverage director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starwood Hotels & Resorts full-time

    Pros

    career growth and opportunity for Starwood

    Cons

    relocating to a new area


  9. "Bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Houston, TX
    Former Employee - Bartender in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starwood Hotels & Resorts part-time (More than 3 years)

    Pros

    Excellent working environment, I would recommend it.

    Cons

    No much Oil and Gas business lately, so small amount of customers

    Advice to Management

    Great management


  10. "Good opprotunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Great people, discount hotel perks

    Cons

    long hours, hard to take vacation


  11. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Core Reservation Sales in Austin, TX
    Former Employee - Core Reservation Sales in Austin, TX
    Recommends

    I worked at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    Discounts and stay perks at different sister brand hotels. Colleagues are all lovely

    Cons

    Slow progression and salary.. Texas having the right to work policy pretty much mean the right to get fired



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