Starwood Hotels & Resorts Reviews | Glassdoor

Starwood Hotels & Resorts Reviews

Updated May 1, 2017
157 reviews

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Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
18 Ratings

157 Employee Reviews

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Pros
  • Wonderful culture and good work/life balance (in 53 reviews)

  • Great benefits and great company (in 71 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "The business appears to be pushing the right buttons. Keep moving forward but watch your corporate overhead."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in White Plains, NY
    Current Employee - IT Manager in White Plains, NY
    Approves of CEO

    Pros

    compensation that is in the higher percentiles for public companies in the northeast (north of NYC). Travel benefits that allow employees to stay in some extremely nice hotels and resorts, with meals, at prices well below what is exposed to the public. Capital resources for investments in software and hardware that are virtually limitless with the proper ROI and business benefit as projected.

    Cons

    -bureacracy that was unparalelled in my professional career
    -coworkers with ulterior motives and office-political agendas that were as thick as the Brazilian rainforests once were.

    Advice to Management

    your message is inconsistent with your actions. Keep a careful eye on corporate overhead. There is a still a big feeding trough that can be pared back a considerable amount.


  2. "It's a numbers game, the more people you call the better chance of making the cha-ching"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Planner Outbound in San Bernardino, CA
    Former Employee - Vacation Planner Outbound in San Bernardino, CA

    Pros

    Easy work. Good hours. Great co-workers. Alot of giveaways. Free pizza now and then. It can be fast paced and exciting.

    Cons

    The cha-ching you make is mostly from the commissions not the base level pay. Very little if any room for advancement. When its slow it can get boring. High pressure sales position.

    Advice to Management

    Show us pictures of the place we are trying to sell. Let us talk to the people that work at the resort to get a feeling for what it is like to be there.


  3. Helpful (2)

    "Relaxed, almost indifferent, atmosphere."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant Software Developer in White Plains, NY
    Former Employee - Consultant Software Developer in White Plains, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    The software projects do have enough freedom for some degree of individual creativity and ingenuity. They must do a decent job with interviews, because the employees are generally rather sharp.

    Cons

    The usual corporate 'cover your ass' culture. No one cares passionately about the quality of the work -- just one big game of 'cover your ass'. Often good ideas don't come to the surface because people aren't motivated enough to share them with others, or others aren't motivated enough to hear them in detail.

    Advice to Management

    Figure out a way to apply more focus to the quality of the software. Milestones and meetings should be considered necessary evils rather than the central focus. Reward quality work over quality 'cover your ass'.


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  5. "ehhhh alright"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lifeguard in Danvers, MA
    Former Employee - Lifeguard in Danvers, MA
    Doesn't Recommend
    Approves of CEO

    Pros

    Good pay. Not a terribly difficult job, just lots of standing and babysitting, which is what lifeguarding really is there.

    Cons

    Management was terrible. Very disorganized. Horrible scheduling. Limited breaks. Had to stand up for 6 hours at a time, and sometimes work doubles and 10 hour shifts.Offer more room and opportunity for advancement, including better training classes and more difficult challenges to keep us on our feet. You feel like you job is on the line every second because if they catch you not paying attention or you miss an audit, you can be fired on the spot.

    Advice to Management

    Offer more praise, and cut us a break if we lean or sit down every once and a while. When we ask for time off, please make a better effort to put it into the schedule. Offer more room and opportunity for advancement.


  6. Helpful (2)

    "Wouldn't recommend Field Marketing at Starwood Hotels..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Marketing Manager in Chicago, IL
    Former Employee - Field Marketing Manager in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Working with some great brands and creative people.

    Cons

    Working in Field Marketing the team is totally funded by properties opting into field marketing services therefore everything is very driven on ROI and the opportunity to be creative or try untried programs that don't guarantee a return to the properties are avoided and so the same programs are done again and again.

    Unlike other hotel companies employees don't recieve free room nights but instead you get a "StarHot" rate which is a discount based on brand you are staying at but for very popular cities or brand (W Hotels, St. Regis) it's pretty impossible to get a room night unless you know someone at the property.

    Advice to Management

    Build the cost of field marketing into the fee's that the hotels pay like to the brand teams that way field marketing can have more leeway on the programs that they implement and can have the chance to be creative in the marketing that is done for particular hotels or clusters of properties.


  7. "Tranquility in Las Vegas - Just not at the Westin!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Too Specific of A Question! in Las Vegas, NV
    Former Employee - Too Specific of A Question! in Las Vegas, NV
    Doesn't Recommend

    Pros

    Great starting point for positions which you may never be able to walk into from the street. The Westin provides a good "training" environment for future positions. Mostly good front line employees.

    Cons

    Owners/Corporate/Management have no idea how to run a hotel/casino. Horrible people skills dealing with employees and guests. Unwilling to spend money for basic needs such as hot water for guest rooms. Management such as GM's and Owners need a better business plan which they can handle. Employee paperwork is often lost or misplaced between the properties HR department and corporate offices which delay pay checks and benefits.

    Advice to Management

    Spend the money to hire management that is capable of doing a better job. Have a business plan which compares to other properties in the area that are doing the business.


  8. "Starwood - not such a star."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Too Personal in Pittsburgh, PA
    Former Employee - Too Personal in Pittsburgh, PA
    Doesn't Recommend
    Approves of CEO

    Pros

    Depending on the position, you'll always have work. You get discount rates at other Starwood properties. Free lunch.

    Cons

    You better be ready to find yourself a clique to fit into because that's all it is here. If you don't dress nicely, with designer brands and get made up, hair done everyday you're going to have a hard time fitting in. There's no respect for employees that wear uniforms and do the hard work, just as long your supervisors and the property is made to look good. Too much socializing going on with the higher-ups.

    Starwood hires anybody. They pride themselves on diversity. This can be bad consider all the weirdos you end up working with and the foreign people that steal and eat 3 lunches a day.

    Union workers rule the roost. They get to do what they want when they want with no consquences and get paid the big money. If you get a job here, I hope it'll be in the union because then you'll be sitting pretty.

    If you can put up with a lot of drama and do duties that aren't attached to your original position then this is the place for you.

    Advice to Management

    Get more reign over employees, including the union people.


  9. Helpful (1)

    "Tough times now, but bound to get better."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Phoenix, AZ
    Current Employee - Director in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good reputation within the lodging industry. Good place for those early in their careers to gain valuable experience. Great portfolio of properties with discounted rates for employees. Pay is at the upper end for similar positions in this market and bonuses (during good times) can be very generous.

    Cons

    Current leadership is clueless and uninspiring and many good employees with years of experience in the lodging industry have left the company. In the midst of overhead cost reductions due to economic downturn. Potential to be taken private at current stock price when capital markets return to more normal conditions.

    Advice to Management

    Anyone wish they could do Blackstone over again?


  10. "looks great in your CV"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Restaurant Manager in New York, NY
    Current Employee - Assistant Restaurant Manager in New York, NY
    No opinion of CEO

    Pros

    for the image that you are working in one of the biggest hotels chain in the world, and it has a good reputation worldwide making it easy for you to find a better and higher position job for your future

    Cons

    Advancement of career are hard and not really fair.

    Advice to Management

    be more respectfull and acknowledge your staff


  11. "Work should be merit-based, not union-based"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Culinary in Cincinnati, OH
    Current Employee - Culinary in Cincinnati, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They are unionized, so once you're in the system, it is very difficult to be fired. The pay is fantastic with annual raises.

    Cons

    They are unionized, so once someone is in, it is very difficult for that person to be fired. The worst employees will still be there, making the same amount of money as you, even if your work is faster, better, more detailed, etc. Everyone makes the same wage, regardless of contribution to the job.
    Also, if someone has worked there longer than you, that person will get the hours due to seniority, even if that person stands around all day and only works when the boss is watching.

    Advice to Management

    There are so many managers that one would think we would be supervised. In actuality, I work most days without seeing a manager around and could do anything I wanted to, if I chose to. I don't, but others on the same shift do, leaving extra work for everyone else.


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