Starwood Hotels & Resorts Reviews | Glassdoor

Starwood Hotels & Resorts Reviews

Updated May 1, 2017
157 reviews

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Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
18 Ratings

157 Employee Reviews

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Pros
  • Wonderful culture and good work/life balance (in 53 reviews)

  • Great benefits and great company (in 71 reviews)

Cons
More Pros and Cons

  1. "Bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Negative Outlook

    I have been working at Starwood Hotels & Resorts full-time (More than 5 years)

    Pros

    Accommodating scheduling. Rigid corporate rules can be turned to one's advantage in ways not possible in a real restaurant, if perhaps things such as not showing for work are your M.O.

    Cons

    Profoundly incompetent senior management/business planning.


  2. "csr"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    they have fun people there

    Cons

    they don't give good training


  3. Helpful (1)

    "Great if you're in a management position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Phoenix, AZ
    Former Employee - IT Analyst in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts (More than a year)

    Pros

    Great benefits (if you're full time) , most properties will feed you for free (at least very cheap if not), and beautiful properties.

    Cons

    - Most of the management talks down to the Front Line staff (IE - Grunts of the property)
    - Hotel only seems to take care of the managers, they go on many outings together to leave the Front Line staff to fend for themselves.
    - Leadership is a joke. There is none.
    - Depending on you're position , You may have to figure out the job on your own and hope you don't get fired for it.
    - Schedules are a bit grueling , especially balanced with home/school life.

    Advice to Management

    Remember to take care of your Front Line staff. You'll be surprised how much do NOT look up to upper management as leaders. They see most of them as a fear of getting fired if they screw up. On boarding properly for the position is another massive item.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Starwood"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RMA in San Antonio, TX
    Current Employee - RMA in San Antonio, TX

    I have been working at Starwood Hotels & Resorts full-time (More than 3 years)

    Pros

    growth opportunities, competitive and fast pace environment

    Cons

    promote dog eat dog environment

    Advice to Management

    none


  6. "Call center"

    Star Star Star Star Star
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Make your own hours basically , leave if it's dead ,

    Cons

    Never find seating you have to be there 30 mins before your shift starts to get a seat, you have to graduate training if you don't with your first coach then they send you off to other coaches to work with you.


  7. "Work hard for no credit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Assistant in Glasgow, Scotland (UK)
    Former Employee - Food and Beverage Assistant in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (More than 3 years)

    Pros

    Big chain. Plenty of hours available.

    Cons

    Long unsociable hours with no thanks for goIngram the extra mile

    Advice to Management

    Appreciate all staff and not just the show offs


  8. "Front Desk Agent"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Staff, Management, Employee Perks such as discounted hotel stays

    Cons

    Poor work/life balance, Dirty rooms

    Advice to Management

    Clean your rooms


  9. "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Starwood Hotels & Resorts full-time (More than 5 years)

    Pros

    Decent base pay and 401K.

    Cons

    Performance bonus process creates unethical leadership while creating two distinct levels of management.

    Advice to Management

    Re-think your executive committee and what it's true purpose is, (ie:. perceived as very elitist). Leadership team in more than just name only would be a welcome change for the good of all associates instead of just the special few.


  10. "Director of food and beverage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Food and Beverage in Istanbul (Turkey)
    Current Employee - Director of Food and Beverage in Istanbul (Turkey)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    Bigest hotel chain in the country

    Cons

    They should focus human touch, needs to inprove human resources. Financial department should understand luxury service.

    Advice to Management

    Improve engage of staff


  11. "Income Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Income Auditor in Chicago, IL
    Former Employee - Income Auditor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The position teaches you problem solving and time management skills that are critical skills to have in any industry. It's a great stepping stone to another position inside the hospitality industry or another industry of your choice. The department culture at times was fun and relaxing with outings and hotel functions. The benefits are excellent with a 401k, health and medical insurance, flexible spending account, life insurance, paid time off and other employee discounts.

    Cons

    There was hardly a training program. Very minimal time to be trained on systems and concepts. Lack of management involvement in success of employee. At times it can get very overwhelming with the lack of direction on how to achieve deadlines. Management wants you to believe there is training involved but there really wasn't any. All this is not worth it in the long run due to the low pay and the responsibilities of the job compared with other jobs in other industries. Company also sticks to very stringent employee handbook policies from which is sometimes the case with companies that are very large and have many layers of management. I understand ethics is very important and is definitely grounds for discipline but if you break one rule that wasn't intentional or you call in ahead of time to say that your running late or your time clock is messed up management has a tendency to get on your case for it and sometimes you don't get a second chance. The uncertainty of the merger may have played a factor in this.

    Advice to Management

    Have a better training program so employees are set up for success, pay your employees fairly and loosen up on policies a bit so employees aren't afraid to come to work and afraid of losing their jobs.


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