Starwood Hotels & Resorts Reviews | Glassdoor

Starwood Hotels & Resorts Reviews

Updated July 24, 2017
1,657 reviews

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1,657 Employee Reviews

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Pros
  • Wonderful culture and good work/life balance (in 54 reviews)

  • Employee rate called starhot offers best rates and staff discounts to for leisure stay at thousands of excellent hotels around the world (in 30 reviews)

Cons
More Pros and Cons

  1. "Innovative and exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Starwood represents the best hotels and employees in the industry!

    Cons

    I can't think of any, except I wish they hadn't been sold to Marriott.


  2. "gsa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work environment; career development; benefits; and peers

    Cons

    salary, high pressure; busy; have to work during weekends

  3. "Admin. Assist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great work environment, was surrounded by intelligent and inspiring professionals.

    Cons

    The fact the the it was a temporary position and merger with Marriott was taking place.


  4. "Marriott take over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Starwood Hotels & Resorts full-time

    Pros

    More opportunities and advances . Employees cared for. Pay well and are fare to all.

    Cons

    System changed too quickly. Training was very vague and unclear.

    Advice to Management

    Marriott system are too out of date to benefit such a large corporations.


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Career opportunities for those who are top performers / seek advancement.

    Cons

    Lacking work / life balance

    Advice to Management

    Equally divide workload among employees


  6. "It was a good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Great discounts and good benefits.

    Cons

    Some bad managers became serious issues.


  7. "if you don't value your mental health, this place is great for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than a year)

    Pros

    --this is a review for one of their call centers, not an actual hotel --

    up until recently they offered the option to work from home. this is now very limited and only offered in extenuating circumstances. while in practice, it was great.
    they offer full health benefits from the first day.
    you don't have to do any manual labor, which is nice
    unless you're an idiot, or deliberately doing poorly, it's incredibly easy to progress and get "promotions"
    every day (after training) you can put a request in to get sent home early if they determine they are overstaffed. depending on your department, this can become a daily occurence if you request it
    sometimes different hotels will visit and give you free things, or free food
    bonus, if you hit it, can add up to $5 to your hourly wage every month
    they offer bonuses based on perfect attendance

    Cons

    their computers are trash, their systems are trash, and they do nothing to fix it.
    even if you progress to the highest tier, they will still force you to take lowest tier calls. this impacts your goals and ability to make bonus, and is incredibly frustrating and stressful.
    they will send the least-trained people home, which gives the highest trained people back to back calls to pick up the slack.
    they are not flexible with your attendance. you get a set amount of hours you can miss from work and after that, you're fired. unless you go on medical leave, medical reasons are not considered exceptions. they do not accept doctor's notes either.
    there is definitely favoritism. people are handpicked to progress and if you're not favored, no matter how well you do, you're left in the dust.
    depending on which department you end up in (if you apply for one that you don't automatically progress into) you may get stuck there. they have what is called "guest star" which means that for the first six months in the position, supposedly you or the company can decide to return you to your previous position. really this means they can demote you for any reason if they want. after guest star is removed, meaning you're permanently in this position, you can't return to your previous position. meaning, if you are made permanent and later decide it is no longer the right fit, they give you two options: quit or remain in your current position.
    this place is a magnet for people without any real skills. the people that this place should want (aka smart people, competent and hardworking people) will quickly become dissatisfied. those that stay will not put forth their best effort, but merely skate by until they can either change departments, become a supervisor (which means they do not actively take calls) or leave. most people that stick around do so because it's an easy job. it doesn't require much intelligence, moreso obedience. kind of like school.
    the way they schedule breaks is ridiculous. you can get a break one hour into your shift and then not have another for four hours, then another one hour later. the department that schedules these is called ops, short for operations. they've dropped the ball lately and it's very frustrating.
    in some departments, the goals are completely unrealistic. to hit your bonus, of course, you need to do better than the goals. that means that if your goal on a certain call type is to finish the entire call in 2 minutes (yes, this is an actual goal for one of the departments) you want to finish the call at least 10-30 seconds quicker, on average, to make your bonus. sounds crazy, right? they lower the goals every month. while some departments have goals based on how many reservations they sell, they still want you to be faster than necessary. which is stupid, because it's been proven that the longer you stay on the calls and the more time you spend with the guest, the more reservations you make.
    training for auto-progression has been stagnant for a very long time. they used to train anyone that qualified, but now they'll only train those willing to work evenings. if you can't work evenings, you can't get promoted.
    honestly, this place has made me incredibly depressed. employees are not valued and good performance isn't really rewarded, only bad performance is punished. it's a good job to have for a short while, but i wouldn't recommend committing to it as a career. hopefully when marriott takes over things will change.

    Advice to Management

    listen to your employees. when they tell you they are unhappy with something, use your voice to advocate for them. don't just shrug your shoulders and say there is nothing you can do. when all the good employees are miserable, something is wrong, and if you refuse to fix it, you will lose the people your company needs to succeed. remember, if all the good employees leave, you won't get as good a bonus. if nothing else motivates you, let it be money.

  8. "Good Benefits, but low compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office
    Current Employee - Front Office
    Doesn't Recommend

    I have been working at Starwood Hotels & Resorts full-time (More than 8 years)

    Pros

    Flexible Schedule & Health Benefits

    Cons

    Pay is very low in hourly positions


  9. Helpful (1)

    "Solid Hospitality Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Welcome Ambassador in Austin, TX
    Current Employee - Welcome Ambassador in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time (More than 3 years)

    Pros

    They do make the effort to create a positive company culture. Most departments have incentive programs that reward you for doing well.

    Cons

    At my property they're struggling with turnover due to competition and low wages for tipped positions. This isn't their fault but they'll need to figure something out.


  10. "Reservation Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starwood Hotels & Resorts full-time

    Pros

    Good pay and benefits. Fun work environment.

    Cons

    Is currently very understaffed. Will not work with a shift change.

    Advice to Management

    To be able to work with employees schedules more.


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