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Starwood Hotels & Resorts

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Starwood Hotels & Resorts Employee Reviews about "long hours"

Updated Aug 15, 2020

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Found 56 of over 2,128 reviews

4.1
78%
Recommend to a Friend
85%
Approve of CEO
Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
414 Ratings
Pros
  • "Fun work environment, good mentoring(in 92 reviews)

  • "Fantastic company with great benefits and solid structure(in 86 reviews)

  • Cons
  • "Work life balance, challenging to grow with transition(in 63 reviews)

  • "Long hours that is not compensated a lot of times(in 56 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Starwood Hotels & Resorts and is not affected by filters.

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    Reviews about "long hours"

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    1. 5.0
      Former Intern, less than 1 year

      Amazing firm!!

      Jun 26, 2020 - Anonymous Intern 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very smart and intelligent people around you

      Cons

      Long hours and lots of work

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    2. 5.0
      Former Employee

      Enjoyed my time there!

      Apr 17, 2020 - Front Desk Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Support from upper level staff, room to grow

      Cons

      Long hours as with most front desk positions

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    3. 4.0
      Former Employee

      Good entry to hospitality; tons of perks and lots of support and advancement opps

      Jul 31, 2010 - Front Desk Agent in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great job out of college. Tons of perks, flexible schedule, awesome management and co-workers. Gained office and customer service experience transferable to my career. Also the Sheraton has fabulous advancement and training opportunities if you're wanting to make hospitality your career. My property isn't unionized like most Seattle hotels (a distinct benefit in my opinion) and had excellent health benefits, retirement, time-off, and travel perks.

      Cons

      Customer service can be stressful but having supportive coworkers and a good work environment helps. Sometimes in the busy seasons there can be long hours (but you get overtime pay); sometimes in the low season there's not enough hours (but the time off is nice). You need to be able to be a bit flexible in schedules...hotels are open 24/7.

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    4. 2.0
      Former Employee

      Working here was similar to entering your worse nightmare everyday

      Mar 16, 2011 -  in Park City, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay is decent for the hotel industry. Ski passes.

      Cons

      Total lack of communication throughout the entire hotel. Long hours with no consistency in shifts and/or weekly hours. Incompetent managers on all levels. Ridiculous employee shuttle service. Laughable insurance. Frequently understaffed.

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      2 people found this review helpful
    5. 3.0
      Former Employee, more than 5 years

      The grass is never greener

      Sep 6, 2013 - Front Office Manager in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Discounts on hotel stays. At smaller properties, it has a very family type atmosphere and you can get recognized for performance more often then larger properties. Working for a upper-tier full service hotel company.

      Cons

      EC not really supportive. They do all they can Mon-Fri during their "banker hours" shifts but nowhere to be found on weekends when they are needed. Very political. Long hours, difficult guests, little recognition or support. Over the past several years, the Atlanta region has cut back on productivity so you will have less people doing more work for below-par compensation. Proof of that is look at any reviews of Starwood Hotels on-line and most complaints will be about long lines at the front desk or rooms not ready.

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    6. 4.0
      Former Employee, more than 5 years

      Provising a world-class experience is the focus!

      Jun 19, 2014 - SPA Director in Savannah, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hotel discounts at other properties for employees, freinds and families. Tremendous opportunity for advancement, especially if you are willing to relocate. Work with a very diverse group of people... many from other countries and cultures.

      Cons

      Working at the property-level can be exhausting and taxing on your personal life. For example, many of the Food and Beverage and Banquets staff members work 60-80 hours per week. Managers sometimes work such long hours that they sleep 2-3 hours in a room and return to working another 12 hours.

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    7. 5.0
      Current Employee, more than 3 years

      Great Company; Tough Industry

      Dec 10, 2012 - Welcome Desk Agent-W City Center in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company, especially once you've been with them longer than 1 year. Decent benefits package, 401K, health etc. Nothing too much to complain about. company definitely encourages internal promotions, training and advancement. In fact, I would say most of the time this is preferred rather than hiring outside employees.

      Cons

      Hospitality is rough; long hours, working holidays, overtime every week, weekends, overnights.

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    8. 5.0
      Former Employee

      Caring company

      Aug 11, 2016 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing people to work with, caring management, beautiful properties, employee-focused care from higher up (I.e. Benefits, company hosted functions, etc.)

      Cons

      Long hours, minimal pay, difficult to request time off

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      1 person found this review helpful
    9. 5.0
      Current Employee, more than 3 years

      One of the Best Hotel Chains to Work for

      Mar 22, 2014 - Anonymous Employee in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Travel Benefits, Free Cafeteria for Employees, easy to build Good Personal Relationships within the Hotel, No Day is ever the same (this might be a con for some).

      Cons

      Long Hours, some departments take longer than others for management opportunities to open up.

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    10. 4.0
      Former Employee, more than 5 years

      Friendly working atmosphere where management and employee relationships were valued

      Jul 3, 2013 - Bellman in Waikïkï, HI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Large company with many opportunities for career advancement. The associate development program is an avenue for employees to train for management positions and put themselves in a position to succeed.

      Cons

      There weren't many specific cons I experienced while working for Starwood. The hospitality industry as a whole requires a flexible working schedule and long hours often including working on holidays. This is a con of the industry as a whole and not specific to Starwood.

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