State Farm Claims Representative Reviews | Glassdoor

State Farm Claims Representative Reviews

Updated May 27, 2017
286 reviews

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Claims Representative

2.6
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State Farm President and CEO Michael L. Tipsord
Michael L. Tipsord
49 Ratings

Employee Reviews

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  1. Helpful (5)

    "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catastrophe Claim Representative in Dallas, TX
    Current Employee - Catastrophe Claim Representative in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Steady company. Will be around a long while. Salary is okay. If you like to be controlled, it's great.

    Cons

    Cubicle city. Is that what you want to do with your life? If you don't like nearly total control of your day, stay away.

    Advice to Management

    None. Pointless.


  2. "Great employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Death Claims Representative in Richardson, TX
    Current Employee - Death Claims Representative in Richardson, TX

    I have been working at State Farm (More than a year)

    Pros

    Stability. Ok pay. No micromanagment. Good hours.

    Cons

    Takes a while to move up. Limited raises.

    Advice to Management

    Management is great. Everybody deserves raises


  3. "Former Long-time Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Claim Representative in Lincoln, NE
    Former Employee - Auto Claim Representative in Lincoln, NE

    I worked at State Farm (More than 10 years)

    Pros

    Good People. Good Pay. Good Work-Life Balance.

    Cons

    Limited opportunity for advancement unless willing to relocate.


  4. Helpful (12)

    "No longer a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Winter Haven, FL
    Current Employee - Claims Representative in Winter Haven, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than 5 years)

    Pros

    Great health insurance benefits, 401k and pension (n longer offered to new employees).

    Cons

    So many. Used to be a great company to work for, until the new CEO. State Farm used to be family and customer oriented, now it's all about numbers and metrics. The micromanaging is ridiculous, to the point of being told when you can use the bathroom and getting in trouble for being on the phone too long with customers. Claim reps also have two phones, a direct line and a 800 line. If you miss a 800 call you get in trouble. The workload and goal expectations are unrealistic, esp
    When the company is understaffed due to constantly losing employees. Long term good employees have left, leaving a very inexperienced work force or independents. Employees are stressed , overworked and under appreciated and management doesn't care, they just want numbers to make them look good. Vacation bids are offered at the beginning of the year and if you don't take a Friday or Monday, your out of luck because they're unavailable the remainder of the year. Must be willing to move to a awful HUB to advance your career.

    Advice to Management

    No advice because it won't change anything. Mangers only care about metrics.


  5. "Good experience for Entry Level College Graduates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Atlanta, GA
    Former Employee - Claims Representative in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at State Farm full-time (More than 3 years)

    Pros

    Great entry level job. Great Benefits. Great Co-Workers with the same goals in mind. Real laid back environment.

    Cons

    Management is real shaky. A lot of changes are made so often within the company & some changes weren't necessary. Sometimes managers are more concerned with making targets on the metrics rather than trying to understand the claims reps.

    Advice to Management

    Change the metrics to more reasonable target hitting goals.


  6. Helpful (2)

    "Glad I'm Gone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Catastrophe Claim Representative in Dallas, TX
    Former Employee - Catastrophe Claim Representative in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at State Farm full-time (More than 10 years)

    Pros

    Pay is amazing, have never known a Co to pay so much money per hour to take calls or sit and read a book. And that's just the Call Center. No wonder their rates are so high, I could not afford. Benefits great, many PV days, LOTS of sick days.

    Cons

    Nepotism extremely high, they take the award. Management, most ok; some your worst nightmare. I heard story of co-worker caught on Supervisor PC. Slap on hand, later they got promoted. Yes, that type of place. Affairs, back stabbing, brown nosing. THEY would be the ultimate reality series with all that went on and I'm sure still does. Unless you're up for that, best stay away.

    Advice to Management

    What would be the point? They all play the game, they know what they are doing. They have a good thing, they aren't going to give it up.


  7. Helpful (1)

    "Auto Claims Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claim Representative in Columbus, OH
    Current Employee - Auto Claim Representative in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    compensation, benefits, great PTO - except now you can't even use it

    Cons

    Micromanaging, people getting jobs over people that know what their doing


  8. Helpful (6)

    "PIP Claims Represenative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PIP Claims Representative in Malta, NY
    Former Employee - PIP Claims Representative in Malta, NY

    I worked at State Farm full-time (More than 3 years)

    Pros

    Good health insurance
    Opportunity for overtime and make extra money.
    Overall, the team members were great, excluding the management.
    Quick advancement opportunities.

    Cons

    The team leader encouraged competitiveness between representatives, to the point of pitting members against each other.
    The system of timekeeping was degrading. You had to put your phone in "non-production" in order to go to the restroom, take a break or anything like that. Non-production time was kept track of and too much resulted in disciplinary action.
    Mandated overtime was not fun, and if you didn't meet the mandatory requirements you were spoken to.


  9. Helpful (7)

    "Open-door policy is a lie"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fire Claim Representative in DuPont, WA
    Former Employee - Fire Claim Representative in DuPont, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at State Farm full-time (More than 3 years)

    Pros

    The pay can be really good. Good benefits. Room to grow, but more so if you're willing to move to Bloomington, IL.

    Cons

    Don't try to use the open-door policy! HR will tell your boss exactly what you say, and your boss will retaliate. There are a lot of politics and favoritism. You have paid sick leave, but your boss can write you up for using it "too much." One of my friends was written up for using it 3 times in a year.

    Advice to Management

    Your open-door policy should mean something. You are also losing a lot of good employees because of terrible first line leaders.


  10. Helpful (4)

    "Changing Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Concordville, PA
    Former Employee - Claims Representative in Concordville, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at State Farm (More than 5 years)

    Pros

    Good benefits, good PTO, paid parental leave

    Cons

    Negative environment, employees are no longer important to the company, unsustainable workloads and expectations

    Advice to Management

    Hire more people to relieve the stress felt by all employees