State Farm Reviews | Glassdoor

State Farm Reviews

Updated December 16, 2017
814 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
State Farm President and CEO Michael L. Tipsord
Michael L. Tipsord
206 Ratings

814 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Used to have a really good work/life balance until they changed to a point system (in 266 reviews)

  • No work life balance even though the company preaches it (in 106 reviews)

More Pros and Cons

  1. Helpful (10)

    "Claim Specialist Property"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Tempe, AZ
    Former Employee - Claims Specialist in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at State Farm full-time (More than 5 years)

    Pros

    -One of the few hourly Claim Adjuster careers in the area.
    -A consistent annual merit increase.

    Cons

    -Extreme levels of micromanagement, endless metrics and newly hired employees are too intimidated to make decisions on their own
    -Quality of new hires are getting worse and worse, no experience to do the job and training is too generic to help when the adjuster gets on the floor.
    -Bonuses and annual raises have been decreased greatly over the past three years.
    -Sick time and PTO plan is below industry average.
    -Pay rates are below industry average.
    -If you end up in a department that is poorly staffed you will not be able to move to better opportunities in the company.
    -Terrible work life balance with mandatory overtime.
    They are trending to be the industry average in regards to their employees and customers, instead of being industry leading. while still be the highest priced preferred policy in the market.

    Advice to Management

    Go back to the Ed Rust style of leadership and ditch the Tipsord model.


  2. Helpful (4)

    "Claims Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Irving, TX
    Current Employee - Claims Specialist in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than 10 years)

    Pros

    I have meant some great employees while working there. At this time, they still offer a pension plan. The benefits are competitive, although they used to be better.

    Cons

    Short staffed, which attributes to irate customers. No work life balance. Micro-managed with metrics that are almost impossible to achieve. Workforce management dictates what time to answer phones each day (3 hour phone blocks every day), and what time to go to lunch. During the phone blocks you are expected to also do your work while taking phone calls.

    Advice to Management

    Based on the decisions being made, it appears that upper management has no idea what the claims and other customer facing jobs entail. They do not care about the employees or customers. If the employees are not happy, it is difficult to consistently provide excellent customer service. Management only cares about the numbers, not the people. Upper management used to care about the employees and there was work life balance.

    Employees are very stressed and it is like a revolving door with a lot of tenured employees leaving. I suspect it is upper management's goal to get rid of long term employees in higher salary ranges.

  3. Helpful (9)

    "Glad they aren’t my neighbor..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist
    Former Employee - Claims Specialist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at State Farm full-time (More than 10 years)

    Pros

    If you like being worked like a machine and constantly asked to choose work over your family. It’s the place for you!

    Cons

    CEO
    Micromanagement
    CEO
    Benefits
    CEO
    Time off
    CEO
    Pay
    CEO
    Human Resources
    CEO
    EOM
    CEO
    Metrics
    CEO
    Digital Claim Services
    CEO
    Points
    CEO

    Advice to Management

    Listen to your employees. YEARS with the company and you lay us off like we mean nothing. No severance, no stability. Nothing. You waited too long to put out the fire.


  4. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Atlanta, GA
    Current Employee - Claims Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than 5 years)

    Pros

    Benefits are offered after 30 days of employment.

    Cons

    We're expected to be flexible and adaptable when the company wants to treat every situation the same without carefully consideration. The managers sit fairly close to their direct reports, but choose to manage via email. Our Customer Service week was by far the worst; claims employee's received a candy bar. I'm sure that cost the company about a $1K since it was a bulk purchase. The attendance accrual time is pretty much a slap in the face. State Farm does not treat its employees Like a Good Neighbor as they did many years ago!

    Advice to Management

    Have honest and open dialogue with your employees and be open to doing things better not harder and without a heart!


  5. Helpful (8)

    "Micro-managing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Richardson, TX
    Current Employee - Claims Specialist in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than 5 years)

    Pros

    Good benefits including pension and 401k, affordable healthcare.

    Cons

    Micro-managing, you have to clock in and out. Constantly changing, they move you from department to department without any say.

    Advice to Management

    You've failed at applying Lean, Six, Sigma principles, let it go and choose a different route. Invest in updating your claims software which is archaic.


  6. Helpful (6)

    "Getting worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than 10 years)

    Pros

    Paycheck + they turn on the heat or A/C for us when we’re working.

    Cons

    -Points system is brutal - we are professionals, not children!
    -The attendance policy destroys the work/life “balance” the company touts.
    -Attendance policy replaces something we used to call “management”. Now managers have little control or authority.
    -NO fringe benefits.
    -Company lost billions last year; NOT a good sign.

    Advice to Management

    Note to reviewers: why do you write a negative review and give 4 stars? Make the stars match the review.
    Note to readers: higher ratings on reviews are from people outside of operations, i.e. agent offices. Don’t confuse these with the tens of thousands of of very unhappy claims people.
    Note to execs: I’ve been with the company 20+ years. Morale has NEVER been lower. You are losing many good, experienced people - don’t you care?


  7. Helpful (1)

    "Old Company for Old Folks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Associate - Express in Richardson, TX
    Current Employee - Claims Associate - Express in Richardson, TX
    Doesn't Recommend

    I have been working at State Farm full-time (More than a year)

    Pros

    Pay is good. There's the possibility of getting an awesome team manager. Benefits are okay, but expensive.

    Cons

    There's no on-floor benefits (like free coffee, etc). The atmosphere is really dull. From the moment you log in to the moment you log out, you have to follow a very specific schedule. If you take a few moments to use the restroom or to speak with your manager it counts against you (unless it's during one of your breaks). The training is full of boring and very old modules which makes it hard to focus and retain all needed information. There's a lot of "fixing" you have to do after other, either new or uncaring associates, access a claim. You get a new manager about every 6 months or so, and each one tells you how to do the same thing differently (while they mark it off as something you need to improve on).

    Advice to Management

    State Farm needs to keep up with the times. Also, management should collaborate and find the true, right way to do something and teach that as opposed to each of them telling associates something different.

  8. Helpful (1)

    "Used to be an OK place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Bloomington, IL
    Current Employee - Systems Analyst in Bloomington, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time (More than 10 years)

    Pros

    They mostly take work/life balance seriously.

    The pension plan is nice.

    Cons

    Absolutely no career path for programmers.

    Entrenched middle management and decades of outdated processes have made modernization impossible.

    Constant reorgs in Systems department, which means a new manager 2-3 times per year for many employees, and very little forward progress is ever made on any efforts.

    Recent massive "voluntary layoffs" were meant to fix these problems, but will probably only make the problem worse, as the people who are sharp enough to get other jobs are the ones who are leaving.


  9. "This place is unreasonable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Co-Workers are friendly and the dress is supposed to be professional/casual but people dress how they want.

    Cons

    Big on Micromanagement, impossible quotas and constant changes in processing. Schedules have a tendency to change for new staff every six months. Little room for advancement. Team Managers often don't know answers. When you take out pay for medical and dental you really don't make all that much. PTO is accrued at a very slow pace and they have a point system.


  10. Helpful (5)

    "State Farm was a great company, but not any more."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Analyst in Bloomington, IL
    Former Employee - Senior Systems Analyst in Bloomington, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at State Farm full-time (More than 10 years)

    Pros

    Great benefits but quickly losing then.
    Great people but quickly losing the best.
    Great opportunities for sheep but if your are an
    employee with ethics, brain, and skills you will
    not want to be here.

    Cons

    Everything has changed since I first started well over a
    decade.
    Moto is no longer like a good neighbor and for employees you know that value is not present at the company.
    Reducing benefits as fast as they can.
    Opportunities are giving to those willing to backstab or follow blindly. Basically looking for sheep. Anyone with great ideas that would benefit customers but clashes with leadership will have major issues.
    Micromanage is becoming the norm as they want sheep.
    There are some great people but they are in fear and prevented from doing what’s right.

    Advice to Management

    Become a good neighbor again and treat everyone with respect. Promote on merit and skill.


Showing 814 of 6,313 reviews
Reset Filters