State Farm Reviews | Glassdoor

State Farm Reviews

Updated November 20, 2017
5,911 reviews

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3.2
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State Farm President and CEO Michael L. Tipsord
Michael L. Tipsord
1,198 Ratings

5,911 Employee Reviews

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Pros
Cons
  • Used to have a really good work/life balance until they changed to a point system (in 265 reviews)

  • No work life balance even though the company preaches it (in 105 reviews)

More Pros and Cons

  1. Helpful (4)

    "Its a nice place to be from."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Bloomington, IL
    Former Employee - Systems Analyst in Bloomington, IL
    Doesn't Recommend
    Approves of CEO

    Pros

    State Farm has a muti-million dollar corporate park complete with mini-golf, pools and a lazy river.
    Fully funded pension.

    Cons

    The feedback is anymous and not specific to any behavior, making it worse than useless.
    The develop non-industry standard frameworks that are not transferable to any other jobs. People spend years working in languages that are unless outside the farm.
    They misclassify software developers as system analysts (according to descriptions provided by the department of labor, pay for systems analysts is significantly lower).
    Jobs are very specialized.

    Advice to Management

    Provide documented to feedback to employees on specific behaviors. In other words managers need to manage their people as the first priority.
    Every single employee should have serving customers as the first priority, not focus on processes and procedures.


  2. Helpful (12)

    "Facing serious challenges in retaining strong talent. Disaster looming...."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catastrophe Claims in Atlanta, GA
    Current Employee - Catastrophe Claims in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great initial training on products and customer service

    Cons

    Poor management and focus on promotions of designations and not people

    Advice to Management

    Stop promoting based on CPCU or CLU and promote based on personal knowledge and success on the job. Fire management that has been promoted simply to remove them from customer facing positions. Mandatory "reverse mentoring" for anyone above team manager level. actionable reviews from the bottom up of managers and section managers

  3. Helpful (2)

    "why not to work for an agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Staff in Phila, PA
    Former Employee - Office Staff in Phila, PA
    Doesn't Recommend
    Approves of CEO

    Pros

    Sate Farms offers many products in all lines of life, health, auto, fire and bank. All these products are superior in service and coverage. The service is provided by the agent staff who essentially always put the cusomer needs first to make sure the customer is satisfied.State Farm offers training so each staff member is qualified to sell and service each product.

    Cons

    State Farm Agents work directly for State Farm. Their benefits are tremendously generous. However, the staff are offered little or no benefits. This is not a professional working environment. This reflects the low ratings.

    Advice to Management

    Senior Management should realize that staff are an essential key to their success. The agents disregard this and fail to treat their staff accordingly. Each agent offers little or no benefits. Other companies will hire a staff person due to the high standards that are required of the State Farm Staff.


  4. Helpful (10)

    "Not the good neighbor"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - I'd Rather Not Say in Bloomington, IL
    Former Employee - I'd Rather Not Say in Bloomington, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits. Although employer matching contributions into the 401(k) plan are nominal at best, they do offer a pension plan. Pensions are rarely offered these days at most corporations.

    Cons

    It's a popularity contest. They put people in charge that lack the skills to effectively manage a team (many managers act in illegal ways towards their employees and their managers don't do anything about it). The morale is bad at State Farm because everyone spends their time judging others and working 60 hour weeks. If they would refocus their attention to work away from judgement, the company might come into the 21st century. The company moves way too slowly for the marketplace because they are overburdened with too many channels and processes. Each department acts as a silo - independent of other departments.

    Advice to Management

    I wouldn't give Senior Management advice. They haven't listened in the past; I don't expect that to change.


  5. Helpful (7)

    "Do not be a ACC claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claim Representative in Winter Haven, FL
    Current Employee - Auto Claim Representative in Winter Haven, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    recession proof industry, have to literally try to get fired

    Cons

    Very political and people are not promoted on merit. Most managers do not have any experience working the job they are managing so they are not a source of guidance. This is very frustrating for seasoned employees who are more qualified than their management. If you are not a minority (particularly a white male) promotion is extremely difficult. Women and minorities are extremely favored.

    Advice to Management

    Work for 1 day in the place of your employees so you have an idea of what it is like. Promote on merit rather than on diversity quota or good 'ol boy system.


  6. Helpful (6)

    "Steer clear of State Farm"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Account Representative in Falls Church, VA
    Current Employee - Insurance Account Representative in Falls Church, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The absolute best reason to take a job with State Farm is to learn something new. Working in an agent's office is not an easy job, either. There is a lot to learn from systems to how insurance works to how to rate people and their vehicles. You learn time management, which is a vital part of the job. If you are already customer service oriented, you can enhance those skills. On the whole, customers are a gratifying part of the job. They are so happy when someone takes the time to answer their questions and doesn't rush them off the phone.

    Cons

    Quotas are a huge downside of working for a State Farm agent. They are (understandably) concerned about their own well being and not so much about anyone else's. The most important thing is getting more contracts, even at the cost of existing contracts.

     I can't speak for the whole company, but from an agent's staff perspective, there is not a lot of room for growth. You're either staff or the agent. After that I suppose it's possible to move onto the Agency Field Office, but there are only three or four jobs there. Two or three of those jobs, I hear, are for failed agents. Unless you live near one (or want to move near one), the operations centers are too few and far between to be a viable option.

    The State Farm training is very poor. There isn't a formal training class as with other companies, and everything is sort of glossed over. There are many details to understand and having inadequate training leads to a lot of mistakes and angry policy holders.

    The only benefits are salary and commission. While we sell life, health and disability insurance and retirement vehicles, none of these are part of the compensation package.

    You don't actually work for State Farm when you work in an agent's office. You work exclusively for the agent and some of these guys treat their staff members like they're disposable. You can lose your job at any time.

    Advice to Management

    Work on the training. Systems are constantly updated and yet the training references systems no longer in use. I've worked for other companies that roll out the updated training weeks *before* the new system went live. I also recommend being a bit more dilligent in the area of licensing. Some agents are allowing their staff members to sell without a license. Finally, train your agents. Some don't even know the basics of an auto policy!


  7. Helpful (8)

    "Working for State Farm is like being trapped in a Dilbert cartoon"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Longview, TX
    Former Employee - Claims Adjuster in Longview, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Salary & benefits, good relationships between adjusters in the field.

    Cons

    Dilbert-like corporate culture, marginalizing of employees, dishonest management, ivory tower mentality of upper management., no loyalty to employees, constant changes for the sake of change, no honest feedback allowed from the employees who deliver your "good neighbor service."

    Advice to Management

    Get out in the field and see what your employees do every day. You can't manage from your corporate office because you have no idea how your constant changes effect the way the people in the field can do their jobs.

  8. Helpful (8)

    "STAY AWAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing
    Current Employee - Marketing
    Doesn't Recommend
    Approves of CEO

    Pros

    If you are young and looking for a place to begin your career, this may be the place for you. Get your experience in the industry and get out.

    Cons

    Highly political. You NEVER know who your true friends are. Company killed the culture with a reorganization several years ago and can't figure out why employees don't live the brand. This was a truly wonderful place to work until 2003. You looked forward to getting to work; that's no longer true. Senior management oftentimes incompetent and frequently repeats errors made in the past. State they embrace "leadership courage" and those with differing opinions. If you're one of those then you're cast aside. You won't enjoy any success unless you are a lapdog.

    Advice to Management

    Your people are your brand, not your logo.


  9. Helpful (8)

    "No longer is 'working hard' the qualification to promotion"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Bloomington, IL
    Current Employee - Supervisor in Bloomington, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Steady paycheck. Unlike many other industries, layoffs are few and far between.

    Cons

    The culture has turned drastically from a place you could work hard and be rewarded to one where only the 'chosen' few seem to advance regardless of capabilities. Some VERY unqualified management personnel in place in too many key positions because...someone 'liked' them.

    Advice to Management

    Stop promoting your friends and give serious consideration to who might be actually QUALIFIED. Nothing more demoralizing than seeing the incompetent amongst us continue to rise to the top while much more capable individuals who are willing to question the norm are reprimanded.


  10. Helpful (4)

    "STate FArm...a job that pays"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Adjuster in Ballston Spa, NY
    Current Employee - Claim Adjuster in Ballston Spa, NY
    No opinion of CEO

    Pros

    Its a job that is paying in this economy

    Cons

    They expect a lot of work off the clock UNPAID

    Advice to Management

    They need to open their eyes and look around them. Why does it take all the management to "work" on projects. State Farm is heavy on the top and light on the bottom.


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