State Farm Reviews | Glassdoor

State Farm Reviews

Updated May 26, 2017
3,233 reviews

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3.3
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State Farm President and CEO Michael L. Tipsord
Michael L. Tipsord
513 Ratings

3,233 Employee Reviews

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  1. Helpful (11)

    "Facing serious challenges in retaining strong talent. Disaster looming...."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catastrophe Claims in Atlanta, GA
    Current Employee - Catastrophe Claims in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great initial training on products and customer service

    Cons

    Poor management and focus on promotions of designations and not people

    Advice to Management

    Stop promoting based on CPCU or CLU and promote based on personal knowledge and success on the job. Fire management that has been promoted simply to remove them from customer facing positions. Mandatory "reverse mentoring" for anyone above team manager level. actionable reviews from the bottom up of managers and section managers


  2. Helpful (7)

    "Do not be a ACC claims adjuster"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claim Representative in Winter Haven, FL
    Current Employee - Auto Claim Representative in Winter Haven, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    recession proof industry, have to literally try to get fired

    Cons

    Very political and people are not promoted on merit. Most managers do not have any experience working the job they are managing so they are not a source of guidance. This is very frustrating for seasoned employees who are more qualified than their management. If you are not a minority (particularly a white male) promotion is extremely difficult. Women and minorities are extremely favored.

    Advice to Management

    Work for 1 day in the place of your employees so you have an idea of what it is like. Promote on merit rather than on diversity quota or good 'ol boy system.


  3. Helpful (6)

    "Steer clear of State Farm"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Account Representative in Falls Church, VA
    Current Employee - Insurance Account Representative in Falls Church, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The absolute best reason to take a job with State Farm is to learn something new. Working in an agent's office is not an easy job, either. There is a lot to learn from systems to how insurance works to how to rate people and their vehicles. You learn time management, which is a vital part of the job. If you are already customer service oriented, you can enhance those skills. On the whole, customers are a gratifying part of the job. They are so happy when someone takes the time to answer their questions and doesn't rush them off the phone.

    Cons

    Quotas are a huge downside of working for a State Farm agent. They are (understandably) concerned about their own well being and not so much about anyone else's. The most important thing is getting more contracts, even at the cost of existing contracts.

     I can't speak for the whole company, but from an agent's staff perspective, there is not a lot of room for growth. You're either staff or the agent. After that I suppose it's possible to move onto the Agency Field Office, but there are only three or four jobs there. Two or three of those jobs, I hear, are for failed agents. Unless you live near one (or want to move near one), the operations centers are too few and far between to be a viable option.

    The State Farm training is very poor. There isn't a formal training class as with other companies, and everything is sort of glossed over. There are many details to understand and having inadequate training leads to a lot of mistakes and angry policy holders.

    The only benefits are salary and commission. While we sell life, health and disability insurance and retirement vehicles, none of these are part of the compensation package.

    You don't actually work for State Farm when you work in an agent's office. You work exclusively for the agent and some of these guys treat their staff members like they're disposable. You can lose your job at any time.

    Advice to Management

    Work on the training. Systems are constantly updated and yet the training references systems no longer in use. I've worked for other companies that roll out the updated training weeks *before* the new system went live. I also recommend being a bit more dilligent in the area of licensing. Some agents are allowing their staff members to sell without a license. Finally, train your agents. Some don't even know the basics of an auto policy!


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  5. Helpful (8)

    "STAY AWAY"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing
    Current Employee - Marketing
    Doesn't Recommend
    Approves of CEO

    Pros

    If you are young and looking for a place to begin your career, this may be the place for you. Get your experience in the industry and get out.

    Cons

    Highly political. You NEVER know who your true friends are. Company killed the culture with a reorganization several years ago and can't figure out why employees don't live the brand. This was a truly wonderful place to work until 2003. You looked forward to getting to work; that's no longer true. Senior management oftentimes incompetent and frequently repeats errors made in the past. State they embrace "leadership courage" and those with differing opinions. If you're one of those then you're cast aside. You won't enjoy any success unless you are a lapdog.

    Advice to Management

    Your people are your brand, not your logo.


  6. Helpful (8)

    "No longer is 'working hard' the qualification to promotion"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Bloomington, IL
    Current Employee - Supervisor in Bloomington, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Steady paycheck. Unlike many other industries, layoffs are few and far between.

    Cons

    The culture has turned drastically from a place you could work hard and be rewarded to one where only the 'chosen' few seem to advance regardless of capabilities. Some VERY unqualified management personnel in place in too many key positions because...someone 'liked' them.

    Advice to Management

    Stop promoting your friends and give serious consideration to who might be actually QUALIFIED. Nothing more demoralizing than seeing the incompetent amongst us continue to rise to the top while much more capable individuals who are willing to question the norm are reprimanded.


  7. Helpful (4)

    "STate FArm...a job that pays"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Adjuster in Ballston Spa, NY
    Current Employee - Claim Adjuster in Ballston Spa, NY
    No opinion of CEO

    Pros

    Its a job that is paying in this economy

    Cons

    They expect a lot of work off the clock UNPAID

    Advice to Management

    They need to open their eyes and look around them. Why does it take all the management to "work" on projects. State Farm is heavy on the top and light on the bottom.


  8. Helpful (4)

    "Not happy with State Farm"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Naples, FL
    Current Employee - Financial Services Representative in Naples, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They offer independence and freedom and they also have a great name recognition within the community. They are a great auto insurance company and offer fast customer service.

    Cons

    Commission only and no real support. I was not supported well in offering annuities to clients. Their back office was too slow and did not respond adequately enough. I also did not wish to work on a commission only basis, some type of draw or minimum salary would have helped to build my business. I also was not able to offer any other mutual funds other than State Farm's own mutual funds and they also don't offer stocks and bonds to clients.

    Advice to Management

    They need to decide to either be a great auto insurance company or develop a better product line of investment products.


  9. Helpful (1)

    "Not a happy team member for State Farm Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Producer in Bellevue, WA
    Current Employee - Producer in Bellevue, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Name recognition and longevity of the company.

    Cons

    Low pay unless you are an agent

    Advice to Management

    n/a


  10. Helpful (3)

    "An Insurance Company trying to do software"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Bloomington, IL
    Current Employee - Systems Analyst in Bloomington, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Job stability is the best thing about State Farm. The company is very stable and a leader in insurance. For business administration jobs, this is a good place to work.

    Cons

    State Farm is an insurance company trying to do software. The understanding of software process is not understood nor wanted. In general, process is very heavy and not flexible. One should not expect to accomplish any task quickly or efficiently. In certain areas, Agile (SCRUM) is being introduced, but the concept is being missed. Most implementations of Agile are shorter time intervals for a complete project.

    Advice to Management

    State Farm Management says that it values the input of domain experts. That is true if it is what they want to hear.


  11. Helpful (4)

    "Great place to work if you don't expect any growth and appreciation from management!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting in Bloomington, IL
    Current Employee - Accounting in Bloomington, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you live in Bloomington, IL, then you probably know that you have no choice but to work for State Farm since they practically own the town, so getting a job there is great!

    Cons

    Bad management in Accounting dept. Old fashioned and have no creativity. Please move to a bigger city if you have a degree and want growth in your career. Just my two cents!

    Advice to Management

    You are not GODs, so get off your high horses and get with reality.


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