State Farm Reviews | Glassdoor

State Farm Reviews

Updated April 21, 2017
4,944 reviews

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Full-time Part-time

3.2
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State Farm President and CEO Michael L. Tipsord
Michael L. Tipsord
736 Ratings

4,944 Employee Reviews

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More Pros and Cons

  1. "Sr Engr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time

    Pros

    great place to work with intelligent minds

    Cons

    too much work to accomplish by too small of a team

    Advice to Management

    sit tight


  2. "Too much change, new leadership not great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Analyst in Tempe, AZ
    Former Employee - Support Analyst in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at State Farm full-time (More than 10 years)

    Pros

    Work/Life Balance, favorable work schedule.

    Cons

    Yearly salary increases get worse every year. No incentive to do a great job because mgmt does not recognize good performance. Poor mgmt across the board. Too much change going on in the company after new CEO took over 2 years ago.

    Advice to Management

    Listen to your employees, hold managers accountable for poor performance.


  3. "New enterprise wide changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at State Farm full-time

    Pros

    Still have a pension, but I dont know if new employees get it.

    Cons

    New performance metrics are being added all the tme that measure how employees are performing, but the quality of work is not measured.

    Advice to Management

    Fight for the employees.


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  5. "REP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Paso, TX
    Former Employee - Anonymous Employee in El Paso, TX

    I worked at State Farm (Less than a year)

    Pros

    Support from corporate was great

    Cons

    Agencies differ from handling their businesses

    Advice to Management

    depends on the agent


  6. "Financial Operations Intern"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm full-time

    Pros

    Everyone is very welcoming and helpful

    Cons

    Sometimes it is a little unorganized


  7. Helpful (5)

    "No longer a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Lexington-Fayette, KY
    Former Employee - Claims Specialist in Lexington-Fayette, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at State Farm full-time (More than 10 years)

    Pros

    It was good pay but I had worked there for over 20 years so I had earned to the salary. My coworkers were wonderful!

    Cons

    Everything has changed. State Farm used to be the best company to work for. They no longer are caring and micro manage their employees on all levels. You are strictly reviewed and the workload is overwhelming because they keep making the departments cut back employees, however they are adding job duties to all positions. Management has to sit with every employee and review them at least once a week. There is so much stress that the employees are unhappy and it is coming across in their customer service. I have a friend who cries almost daily at work because she is so stressed and she is an upbeat hard worker. It is truly a nightmare and has gone from a fantastic place to work to one of the worst work environments imaginable.

    Advice to Management

    Change back to a company who cares about their employees and stop the "future state" because it is killing what used to be a wonderful company!


  8. "review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Agent in Cary, NC
    Current Employee - Agent in Cary, NC

    I have been working at State Farm full-time (More than 10 years)

    Pros

    It is a Great company to work for !!

    Cons

    a lot of customer service


  9. "good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at State Farm full-time

    Pros

    good company to work for here

    Cons

    not a lot of commercial knowledge


  10. Helpful (1)

    "State Farm Insurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Auto Underwriter in Richardson, TX
    Current Employee - Commercial Auto Underwriter in Richardson, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than 10 years)

    Pros

    Lots of opportunities within, AA+ rated company, 401k, health, vision, dental, pension plans, dependent care and health savings accounts

    Cons

    New CEO, more emphasis on meeting numbers, less work life balance

    Advice to Management

    People are your most valuable resource. Your employees are also your customers.


  11. Helpful (2)

    "High Turn over of a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dunwoody, GA
    Current Employee - Customer Service Representative in Dunwoody, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at State Farm part-time (More than a year)

    Pros

    Great working space, great management & upper management...yearly bonus. Requesting ED (early dismissal) is fun. Once you leave you leave for that day.

    Cons

    There's no such thing as work/life balance at a call center. Regardless of what is said. Long weekends are REQUIRED!! It's apparent that State Farm hires anybody. It can feel like a high school setting most of the time. If there is advancement in the company not many go on to do so. Unfortunately a lot of that has to do with management. To apply to any job outside the position your working in currently it has to be ok'd through them. While there are some talented people that work in management there's a few that are quite immature. There's a "clique" atmosphere in management. Especially in the Atlanta hub I'm in. The Atlanta hub management can crowd around and become so loud you can barely do your job. There's nothing that funny or the convo itself shouldn't be that loud. Not to mention management will pick and choose who they want to "advance" vs those who are interested but are forced to stay where they are. The word micromanage is accurate to the 20th power. Those changes that continue to go forth from the "higher ups" have made basic things extremely harder than they should be. 5 minutes and 15 secs is not enough to take care of business for a customer. Under any circumstances. There was a time you really had to mess up to get fired from State Farm now with policy changes anybody can be fired at the drop of a hat.

    Advice to Management

    While change is inevitable let's truly put reasonable changes to the test. Please make our jobs a little more easier on us and for our policyholders. In order for us to meet their needs lets set realistic goals. Please hire more professional individuals that can manage and perform management duties efficiently. The same can be said to that of hiring reps. Also it becomes difficult to meet expectations of policies and that of customers if we're limited to what we can do. Can't make changes out of fear yet expect everyone to proceed with confidence. Let's truly worry about things that need to actually be "changed" versus changing things for the sake of changing to then changing them back. It's counterproductive and there will never be progress in that way of handling business.



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